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Car Rental in Orvieto

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Jul 9th, 2002, 01:35 PM
  #1
Sara
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Car Rental in Orvieto

Hello-
I want to rent a car in Orvieto, but called AutoEurope and Kemwel and they both said that they don't have a location there. From other postings, it looks like there is a Hertz and Avis location.

Has anyone had any experience renting directly from the car company and should I get full insurance coverage?

I felt more comfortable through AutoEurope, but that is not a possibility.

Thanks for the help.

 
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Jul 9th, 2002, 03:06 PM
  #2
Laura
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This past May, I picked up a rental car in Orvieto from Hertz. My travel agent speaks fluent Italian and she made the arrangements from the US.


Be aware that the woman in the very small Hertz office(close to the train station) spoke very limited English. I was relieved that all the paperwork and insurance issues had already been arranged. As it was, she tried to sell us an additional $10.00/day
"super insurance" I felt comfortable turning it down because I was confident that my travel agent had already obtained adequate insurance.

 
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Jul 9th, 2002, 05:02 PM
  #3
Betsy
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Sara, in October, we turned in a car in Orvieto that we rented through AutoEurope. The rental was with Avis. Why don't you double check with AE to be absolutely sure they don't have availability in Orvieto? Check to see if another AE agent just might have different information. Make sure you spell Orvieto for the AE agent.
 
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Jul 9th, 2002, 05:08 PM
  #4
Betsy
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Sara, your question intrigued me, so I picked up the phone and called AutoEurope. The friendly agent said it was possible to pick up a car in Orvieto!

1 888 223 5555

Buon viaggio
 
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Jul 9th, 2002, 05:09 PM
  #5
ed
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Two years ago we rented from Hertz in Orvieto. We had a prepaid voucher and wer3e to pick up the car at noon. When we arrived we were told the car was in Rome and we might have it by the next morning. After much arguing with the girl who speaks very limited English we finally got a car at 7 oclock that evening. She then proceeded to try to sell us more insurance even though the voucher said we were covered. The whole experience was very annoying and we would not rent from that location again.
 
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Jul 9th, 2002, 05:37 PM
  #6
Sara
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Thanks everyone.

I called AutoEurope 'again.' Orvieto is a location that they can only put a "request" for. It takes 48 hours to confirm. Not a big deal for me. It took the person a few minutes to find Orvieto as a location.

I feel much better going through AutoEurope with their knowledge of insurance, etc. and if there is any problems someone that I can work with to get it resolved.

Thank you everyone for your help.
 
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Jul 9th, 2002, 06:27 PM
  #7
Betsy
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So glad you worked it out, Sara. We always use AutoEurope when we travel in Europe. Great company.
 
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Jul 9th, 2002, 08:34 PM
  #8
Paula
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We've rented from both Avis and Hertz in Europe. Avis was fine, Hertz a complete nightmare.
 
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Jul 9th, 2002, 10:33 PM
  #9
Sara
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Since I got the car taken care of in Orvieto. Does anyone know if it is safe to store luggage in a locker at the Orvieto station for a few hours? I would like to spend some time in Orvieto before I pick up the car.
 
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Jul 10th, 2002, 08:17 AM
  #10
Betsy
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Don't know about storage at the station, but maybe the rental car agency would look after your luggage while you explore Orvieto. If the agency is Avis, you can easily walk from the station to their office with your luggage.

We stayed overnight in Orvieto and really liked it, especially at night. So if there's room in your itinerary, you may want to consider that.
 
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Jun 20th, 2013, 12:29 PM
  #11
 
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It's better to book on line when you want to use Hertz in Orvieto because the girl doesn't speak English very well and it's chaos, small office on a busy road, crowds of people waiting and rude / unpleasant service. Deals are also cheaper on line than through them directly.

I was expecting to pick the car up at 8.30am but the girl didn't come to open the office until 9.15 and then she had to go and get the car from the depot. When she came back the car was filthy and we had to wait for it to be cleaned. Then when the paper work was finally done it was almost 11.30 and we found a passport in the glove compartment!!!

If you want an early start, you should pick the car up the day before. Hertz is a good company, but the Orvieto office is poorly staffed, and the girl hasn't a clue about insurance so book that yourself on line.
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Jun 20th, 2013, 01:15 PM
  #12
 
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This thread was started 11 years ago...

I'm sorry sarasmith had a bad experience at the Hertz office in Orvieto. My experience with the same office was pretty much the opposite. The "girl" (who was an adult in our case) was prompt, efficient and spoke much more English than I speak Italian. Our car was ready and waiting.

I'm guessing my experience was more the norm unless others chime in with their horror stories....
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Jun 20th, 2013, 01:30 PM
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I also find the use of "girl" in this case to be somewhat provincial. Was she a girl or a young woman? Does gender matter at all in this context? Would "young person" do?

By the way, I am an Old White Male, but this kind of usage would be unacceptable to almost anyone on the East Coast. I was busy signing in to raise this issue while Jean posted, so I am glad to find that I am not completely alone.
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Jun 20th, 2013, 02:03 PM
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Ackislander, I was also bothered by "the girl doesn't speak English well." I always consider an English-speaking person in a situation like this to be a huge convenience for me, but I certainly don't expect it.
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Jun 20th, 2013, 05:06 PM
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I'm no spring chicken, but in the south we use girl all the time and it's not considered derogatory. I wouldn't have noticed it at all in this thread if you hadn't commented on it. I've encountered indifference in the Hertz office in Orvieto. Opening/closing hours there are just suggestions and not in stone. They certainly weren't open at the times listed.
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Jun 20th, 2013, 05:14 PM
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Do you also use "boy"?
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Jun 21st, 2013, 05:26 AM
  #17
 
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I'm afraid I agree with Laura, ed and Paula (July 10) on this one. Rita the manager uses the term 'ragazza' for her colleague so I was merely translating this as 'girl' and certainly did not intend any offense. You start paying from your recorded pickup time and if the office is closed and they are not ready you easily lose half a day. The opening times are listed on the Hertz Orvieto web page when you book.

Sara or anyone else wanting luggage storage in the future, Teseotur used to provide this service and they might be worth contacting to see if they still do…they are really nice and speak fluent English. Enjoy Orvieto everyone!
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Jun 21st, 2013, 06:17 AM
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Jean - It's a cultural difference. I have a couple of groups I regularly go out with (none are spring chickens). We have GNO several times a month - Girls Night Out. You might get a phone call or e-mail saying "The girls are going to X for dinner". No one is insulted, no one construes some derogatory meaning as there is nothing derogatory intended. Girl(s) simply means female(s) here. As for "boys", "guys" might be used more often, but it would not be odd for them to say "The boys are going to X bar and the girls are going to xx for dinner" even though we are all in our 50's/60's. No one would ever say "The men are going to x" or "the women are going to xx".
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Jun 21st, 2013, 07:33 AM
  #19
 
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I am going to chime in although none of my business really. The " girl" wasn't as big an issue to me as the expectation that when in Italy everyone should speak English. I have been busy taking Italian lessons so I can at least pick up a word or two of the language of the country I am going to visit. It is so offensive to me that Americans expect the rest of the world to accommodate us! That said, Ky I liked your suggestion of picking up car in Orvieto on my other thread. Is it really such a problem as above has stated? I had planned on using Hertz as we are all gold members with them. I am going to need 2 cars to haul 10 of us around.
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Jun 21st, 2013, 09:24 AM
  #20
 
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I think your problem with renting from Orvieto is that you need two largish cars, or minivans, for 10 people. I do not think that Hertz in Orvieto will be able to promise/provide you with this request. The largest inventory will be at FCO.
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