Car Rental for Croatia

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Oct 28th, 2018, 03:43 AM
  #21
 
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I had read horror stories about people having problems with car rentals in Croatia. After much research, we used Nova Rent a Car. We had no issues. However, you should be aware that there are two Nova car rentals. One is based in the UK and does not get good reviews. The one we used is based in Split, but has rental offices in various cities. I usually use AutoEurope, but we were able to get a better rate booking directly with Nove.
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Oct 28th, 2018, 07:38 AM
  #22
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Thanks, Digbydog. Didn't know there were 2 different Nova companies. The one I have looked at does have a good rate and charges €20 to cross the border. I will need to make sure it is the Croatian company. What I am finding out is that while it's legal to cross the borders, the insurance companies/rental companies can make money so they tag on a "border crossing fee." So far I have not found any company that does not have some sort of fee. Some are by the day and others per rental. One reason I wanted to stick with Auto Europe is because of the customer service they provide if there is an issue.
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Oct 28th, 2018, 10:16 AM
  #23
 
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Yestravel--We took our car into Montenegro and Bosnia. Nova charged us a fee for a green card, which allowed us to cross the border. As I recall, it was 20 or 30 euros. There was no daily fee. Many of the rental companies that we could have booked through Auto Europe did not get good reviews in the Tripadvisor forum, and people complained that Auto Europe was not helpful with their issues.
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Oct 28th, 2018, 10:44 AM
  #24
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I stand corrected on the rates that I posted above. I am being charged for crossing the border into Slovenia. That adds an additional $25 - 50 onto the rate. They really get you.
Digbydog - Nova charges a flat €20 to take cross borders. They seem to be the lowest charge for our 2 car rentals. I'm surprised about AE not helping. They have always been very helpful when we have had issues. AE lowest rate is with Nova but it has a €50 fee for border crossing. I haven't checked with them to see if they would lower it based on the rate Nova gives when you book directly with them.

Last edited by yestravel; Oct 28th, 2018 at 10:53 AM.
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Oct 28th, 2018, 12:50 PM
  #25
 
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I have always liked dealing with AE, but we have never had any issues once abroad. Also, they have always matched prices found elsewhere. For some reason, however, they could not match the price we found booking with Nova directly.

The one thing I did not like about Nova is that they required that we get their insurance. Usually we decline the insurance figuring that we will be covered by our credit card. I read many stories about other insurers finding damage to wheel rims, the undercarriage, etc, and I didn’t want to deal with that.

Have a great trip! Croatia and Slovenia are beautiful!
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Oct 28th, 2018, 12:51 PM
  #26
 
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Oops! That was supposed to say other rental companies finding damage.
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Oct 29th, 2018, 03:49 AM
  #27
 
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BTW—in September, we were asked for our green card at border crossings between Croatia, Mo, and Bosnia.
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Oct 29th, 2018, 05:48 AM
  #28
 
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yestravel - we had no problems with the larger car. There were four of us, and a fair amount of luggage, so we always rent a car in this larger class. The only time we really had a problem was many years ago when we foolishly rented a huge, 9-person minibus in Italy - no way to get that monster through the old cobbled streets of Umbria.
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Oct 29th, 2018, 07:53 AM
  #29
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phillyboy -- thanks for your answer. Good for you! Takes expert driving to negotiate those narrow curvy roads in villages.
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Oct 29th, 2018, 01:59 PM
  #30
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Now I'm really getting confused. Can anyone explain this language to me in the NOVA rental
"Your rental with NOVA Rent a Car normally will include Third Party Liability, Collision Damage Waiver & Theft Protection. Depending on insurance type you may be subject for paying a charge, referred to as an excess deposit which limits your liability to the cost of maximum excess for selected car size. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost damage.

Please note that due the insurance policy police report is mandatory in case any car incident.
Insurance typeBasicInsurance price 0.00 EurExcess600.00 Eur"
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Oct 29th, 2018, 03:36 PM
  #31
 
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It means that liability insurance is included. It means that collision coverage is also included with a 600 euro deductible. If you damage the car and there is 700 euros worth of damage, you'll have to pay 600 of it and the insurance will pay the rest. You can pay for better insurance (no doubt from the car company when you rent the car). They'll put a 600 euro hold on your credit card when you rent the car and release it at the end when you return it with no damage.

But if you get drunk and go out and total the car and your blood alcohol level proves it at the time of the accident, they don't have to cover anything.
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Oct 29th, 2018, 03:56 PM
  #32
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Thanks! My concern came from several people saying they were charged for additional insurance. Auto Europe says that some companies do not like credit card coverage and will add additional mandatory coverage. Honestly I have never spent so much time on car rentals--crazy.
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Oct 29th, 2018, 04:32 PM
  #33
 
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I've never had a problem with a rental car company in Europe insisting I take extra insurance coverage. Of course they don't "like" credit card coverage - when people use that, it reduces their revenue because people don't buy the insurance from them.

I have used credit card "extra insurance" in the past, but I got burned a couple of years ago (in Croatia) when I caused damage to the car and my Amex "Premium Rental Car Coverage" did not pay for it as expected. They did the absolute minimum to contact the Croatian rental car company (Oryx), which I gathered after several phone calls was simply sending them a snail mail request for records - which also included an administrative fee for the car company to pay. Not surprisingly, Oryx ignored it. Everyone was happy except me: Amex "Assurance" had one less claim to pay, and Oryx kept my deposit (they kept about $800 USD but refunded about $175 after the final repairs were completed). There was no incentive for either company to work to help me. (I also had " excess" insurance coverage, about $800 USD deductible.) It is possible that Amex Assurance was not used to dealing with a small car company and would have worked things out with a Hertz or Budget.

Next time, if I ever rely on credit card "insurance" again, I won't sign a statement of responsibility (which Amex Assurance had told me to do when I called them ahead of time). So then Oryx would have kept my entire deposit on my credit card, I would have disputed the charge, and then Oryx would have been required to produce repair invoices to prove the costs...exactly what I needed for the claim that Amex Assurance ignored.

But I suspect in the future I'll just pay extra and buy the insurance from the car company and not rely on fake credit card insurance.
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Oct 29th, 2018, 06:36 PM
  #34
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Oh wow, Andrew, sorry you had that happen. My worse nightmare with car rentals is having damage and getting involved with the insurance. Fortunately, we've never had to make a claim. Its all so damn confusing and dealing with a foreign language doesn't help things.
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Oct 29th, 2018, 06:45 PM
  #35
 
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Nova, with head office at Split airport, is the most used car hire company by locals.
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Nov 2nd, 2018, 09:03 PM
  #36
 
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Just to add to the pot: i was told by Dollar that the rental age limit in Croatia was 70 and being 71 we could not hire a rental from them. I then called Auto Europe and Kemwel and was basically told the same information although Nova will rent with a daily surcharge. So I do not know your age but if it applies, br sure to inquire about age limits.

For a good laugh - while researching this I found a website with driving age limits outside the U.S.

Finland. - age 97!!!!
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Nov 3rd, 2018, 05:31 AM
  #37
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Thanks, PolSmit -- I've got a reservation now with Nova directly. AE uses Nova but the rate is higher.

cindyjo, that's a bummer! We're not there yet, but I have always noticed that 70 or even 65 seems to be a cutoff for some countries or rental agencies. They have a box to check if you aren't between 25 and 65 or 70. Guess we will save Finland for our dotage.

Once again I need to sing the praises of Auto Europe. Booking directly with NOVA had a lower cross-border fee than what AE stated. AE couldn't verify the lower cross-border fee, but still discounted my rate such that the AE entire rental is less than the total Nova rental rate. I might add that Gemut uses AE for this rental. Gemut was a bit higher than AE and could not get me the lower total rate. This has been an interesting experience renting a car for this trip. Thanks everyone for your comments & help.

Last edited by yestravel; Nov 3rd, 2018 at 06:05 AM.
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Nov 3rd, 2018, 06:24 AM
  #38
 
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yestravel, did you book with AE or Nova?
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Nov 3rd, 2018, 07:45 AM
  #39
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AE because I find them to be really responsive if you have any issues or you need changes. They are my preferred car rental vendor. I will be interested to see when we pick up the car if NOVA charges me the €20 cross-border fee that is on the NOVA website or the fee AE had of €56.

Last edited by yestravel; Nov 3rd, 2018 at 07:50 AM.
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Nov 3rd, 2018, 04:52 PM
  #40
 
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Second that AE and Kemwel are responsive and speak the English language in an emergency. Had an issue in Portugal and called Kemwel at their time in Maine. They were very helpful....
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