Booking.com overcharged us
#21
#22
Join Date: Jun 2017
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There is a scam going around. It seems some hotels have been hacked. The hacked hotels will send out a message using the booking messaging platform asking you to log into their website and send your credit card information.
If you receive anything similar contact booking . DON'T click the link. The one common part I've seen/heard of is the link includes the word guest and a number. But the rest of the link varies. I guess the servers are getting shutdown so they keep changing.
The link I received was for a server hosted in Korea. Pretty strange for a Spanish hotel.
If you receive anything similar contact booking . DON'T click the link. The one common part I've seen/heard of is the link includes the word guest and a number. But the rest of the link varies. I guess the servers are getting shutdown so they keep changing.
The link I received was for a server hosted in Korea. Pretty strange for a Spanish hotel.
#24
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"They wanted proof, sent me a copy of your bank statement. We have the original estimate and the receipt from the hotel.
Now they want my bank info now"
I am not understanding this at all. I 'think' you mean you reported the overcharge to booking.com, and they are asking for more information? Is that correct? If not, what actually happened?? Who wants your bank information?
But in any case - 'suing their a$$' over $25 seems silly. The $25 could be extra tourist taxes, or almost anything. Many Booking reservations say something along the lines of . . . 'local taxes and fees may be collected locally'
Now they want my bank info now"
I am not understanding this at all. I 'think' you mean you reported the overcharge to booking.com, and they are asking for more information? Is that correct? If not, what actually happened?? Who wants your bank information?
But in any case - 'suing their a$$' over $25 seems silly. The $25 could be extra tourist taxes, or almost anything. Many Booking reservations say something along the lines of . . . 'local taxes and fees may be collected locally'
#26
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I was recently double-charged by a hotel in Venice, and wrote to them, and there was a back-and-forth between the hotel, Booking.com, and me. But both Booking.com and the hotel wanted to see my bank payment information. I took a screenshot of the duplicate charges as they appeared on my credit card statement, and that made it the double charge perfectly clear, as it included all transaction information. But it did not include my credit card information except for the last four digits. Got the refund - - no scam there.
#28
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I was hit by this scam. I had a reservation for a hotel in Cortina Italy in September through Booking.com (and had a wonderful stay there). In June or so, out of the blue, I received an email asking for credit card information to "verify" the reservation. It came in the Booking.com format but didn't look right -- Booking.com has never asked to verify a CC after the reservation is made. Except once when my CC went out of date. So I ignored it, planning to contact Booking.com if it persisted. But within a day the hotel itself emailed me and told me it was a scam, and don't follow it. Happy ending.
#30
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I really do not know what your experience with BOOKING.COM has been but mine has been a NIGHTMARE. I accidentally booked something for 70 nights for a YEAR from now and the credit card payment went straight to the hotel (I was price shopping and did not mean to hit book as I was trying to get a total in dollars from pounds and see what the VAT tax was all in). Because I canceled it right away when I made my mistake Booking.com sent the money to the TITIWANGSA ONE Paaddington hotel right away and told me to dispute it with my credit card. They then fought the credit card dispute because they money had already gone out. They said it was at the hotels discretion to allow the booking to be canceled and the hotel said no. AND because I canceled the reservation I am out $9200 and the hotel wont honor the original reservation either. NIGHTMARE! HORRIBLE COMPANY
#31
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Because I canceled it right away when I made my mistake Booking.com sent the money to the TITIWANGSA ONE Paaddington hotel right away and told me to dispute it with my credit card. They then fought the credit card dispute because they money had already gone out. They said it was at the hotels discretion to allow the booking to be canceled and the hotel said no.
#32
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Yes, this has been a nightmare and there is no consumer protection on these NON REFUNDABLE rooms, even when booked by mistake. It is predatory in nature and something that needs to be addressed. While they say you have entered a contract when booking, a contract needs to have intent, which clearly I did not have.
#33
There is nothing predatory. You need to be really careful when dealing with Non-refundable bookings, as-is sales, etc. Booking.com has done nothing wrong that I can see. Your issue is entirely with the hotel.
"They then fought the credit card dispute because they money had already gone out. They said it was at the hotels discretion to allow the booking to be canceled and the hotel said no."
The money has just about always gone out when one resorts to a credit card dispute. That isn't a reason -- what did your credit card issuer say?
I'm not victim blaming here but how does one accidentally book a SEVENTY night stay?
"They then fought the credit card dispute because they money had already gone out. They said it was at the hotels discretion to allow the booking to be canceled and the hotel said no."
The money has just about always gone out when one resorts to a credit card dispute. That isn't a reason -- what did your credit card issuer say?
I'm not victim blaming here but how does one accidentally book a SEVENTY night stay?
#34
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Yes, this has been a nightmare and there is no consumer protection on these NON REFUNDABLE rooms, even when booked by mistake. It is predatory in nature and something that needs to be addressed. While they say you have entered a contract when booking, a contract needs to have intent, which clearly I did not have.
I do not know what consumer protection laws will prevent this. Seems as if the fact it requires active participation AND confirmation of a non-refundable reservation before the booking is finalized, it meets the requirements to properly notify the user and therefore no additional protection is needed.
Last edited by Travel_Nerd; Oct 11th, 2023 at 01:25 PM.
#35
travelingmom72 started a thread on the Travel Tips board with the title "Booking .com steals $9200 for a reservation a year from now". I'm sorry this happened, but IMO that is outrageous. Booking didn't steal anything!
#36
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#37
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You didn't accidently hit book. You hit book. You got sent to a second page to check everything. You accepted that. It takes forever for me to get from the initial click to the final.
The price in $ should have been visible before hitting anything. If US$ is your home currency.
The price in $ should have been visible before hitting anything. If US$ is your home currency.
#38
I almost always use Booking.com. I don't understand what is going on in OP's case, but booking.com is not as accurate as some are saying here. I can't remember the details, but twice they really overcharged me. Once had to do with a hotel in Singapore, and they charged me in some odd currency, when my reservation confirmation clearly stated it was in Singapore dollars. The overcharge was several hundred dollars, and it took me weeks of phone calls and emails to straighten it out. Booking kept using that "local taxes may be applied ..." when it had nothing it do with taxes.
Another time, the hotel showed my reservation was for several months BEFORE I showed up at the hotel. I had booked the room (and gotten a confirmation notice) only a couple of days before I arrived. Booking.com insisted that couldn't happen on their software, but it did. Only when I asked visa to intervene did Booking.com admit it was a glitch in their system.
Another time, the hotel showed my reservation was for several months BEFORE I showed up at the hotel. I had booked the room (and gotten a confirmation notice) only a couple of days before I arrived. Booking.com insisted that couldn't happen on their software, but it did. Only when I asked visa to intervene did Booking.com admit it was a glitch in their system.
#39
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Oh I've seen problems with accuracy. I had one hotel charge me LESS. The reason being the way Booking calculates the city taxes doesn't take into account everything. My stay was long enough I only had to pay the tax for the first few days.
I had to figure this out myself because the hotel just said pay X while my booking was higher. I wasn't going to argue with the hotel and accepted the lower price.
I had to figure this out myself because the hotel just said pay X while my booking was higher. I wasn't going to argue with the hotel and accepted the lower price.
#40
the UK has some very tough consumer protection legislation, so much so that various Fodorites from other legislative countries often cannot believe it.
A "nightmare" over a uncancellable £/$70 booking that couldn't be cancelled.
Wait.... I'll ring my MP (sarcasm)
A "nightmare" over a uncancellable £/$70 booking that couldn't be cancelled.
Wait.... I'll ring my MP (sarcasm)