BEWARE of EUROCAR
Nov 9th, 2008, 05:39 AM
#101
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I must say that Europcar did the same thing to us with the fuel option in France.
In July, they charged us for the option and then charged us for the gas. We returned with an empty tank.
We contacted Auto Europe and they in turn contacted Europcar and within the next two weeks we were credited the fueling.
In July, they charged us for the option and then charged us for the gas. We returned with an empty tank.
We contacted Auto Europe and they in turn contacted Europcar and within the next two weeks we were credited the fueling.
Nov 9th, 2008, 08:12 AM
#102
If this confusion keeps up, the policy (by Europcar or by AutoEurope -- it is not clear which one is responsible) will quickly be suspended.
Since AutoEurope and/or Europcar have always refunded all erroneous charges over the past 5 years, I am not really worried about it.
Fights with Hertz, Dollar and Budget have been more complicated.
Since AutoEurope and/or Europcar have always refunded all erroneous charges over the past 5 years, I am not really worried about it.
Fights with Hertz, Dollar and Budget have been more complicated.
Nov 11th, 2008, 08:33 AM
#103
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We have spoken to AutoEurope about the double charge, which they will raise with Europcar. They said it shd take about a week to resolve, though, because of higher than usual workloads.
AutoEurope handled the call with great efficiency. The desk officer had our file open even before the call was routed to him.
He told us:
1. There have been MANY complaints of double charging for gasoline. Europcar generally removes the lesser of the 2 charges.
2. Autoeurope has interceded with Europcar about the whole "empty tank/ 60 euro refill" nonsense. Apparently, Europcar is prepared to make the "empty tank/ refill" approach an OPTION for all renters.
We haven't seen our refund yet but if we get it, I can assure you that Autoeurope will have our business for the foreseeable future.
But no more on-line bookings. We will research online, then deal with them over the phone, which allows us:
1. to direct our business away from Europcar;
2. to determine what hidden charges there are eg airport pick-up surcharge;
3. to determine if there are any other hidden problems e.g. some version of the "empty tank/ refill" nonsense.
AutoEurope handled the call with great efficiency. The desk officer had our file open even before the call was routed to him.
He told us:
1. There have been MANY complaints of double charging for gasoline. Europcar generally removes the lesser of the 2 charges.
2. Autoeurope has interceded with Europcar about the whole "empty tank/ 60 euro refill" nonsense. Apparently, Europcar is prepared to make the "empty tank/ refill" approach an OPTION for all renters.
We haven't seen our refund yet but if we get it, I can assure you that Autoeurope will have our business for the foreseeable future.
But no more on-line bookings. We will research online, then deal with them over the phone, which allows us:
1. to direct our business away from Europcar;
2. to determine what hidden charges there are eg airport pick-up surcharge;
3. to determine if there are any other hidden problems e.g. some version of the "empty tank/ refill" nonsense.
Nov 12th, 2013, 09:32 AM
#104
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Avoid using Europcar, this company is totally unserious and steel money from you. I was even told to refill to avoid additional cost, which I did, now they have in addition drained my credit card for 75 Euro, and they refuse to pay back. DON'T USE THIS COMPANY, YOU WILL REGRET!
Nov 12th, 2013, 12:03 PM
#105
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Tomsom,
You apparently do not have any luck with car rentals since you complain about another rental company on another posting. Have you had good service from any company? Do you have the receipt for your last fill-up? Did you rent directly from Europcar or did you use a broker? If the latter, have you spoken with them about the extra charge? and BTW, if the car was rented in France and you picked up the car at a train station or an airport, the additional miscellaneous charges should add up to about 75€. Without further information, I can't take your rant seriously.
You apparently do not have any luck with car rentals since you complain about another rental company on another posting. Have you had good service from any company? Do you have the receipt for your last fill-up? Did you rent directly from Europcar or did you use a broker? If the latter, have you spoken with them about the extra charge? and BTW, if the car was rented in France and you picked up the car at a train station or an airport, the additional miscellaneous charges should add up to about 75€. Without further information, I can't take your rant seriously.
Nov 12th, 2013, 01:35 PM
#107
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I wonder if it because the post under his first complaint was a good report about his company?
http://www.fodors.com/community/euro...omment-8461335
http://www.fodors.com/community/euro...omment-8461335
Oct 26th, 2016, 09:14 AM
#108
Join Date: Jun 2012
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At my travel agent’s recommendation I chose to rent a car from Europcar for the period between 3 and 24 October, picking up and returning the vehicle at Toulouse-Blagnac Airport. I had originally chosen a car without a navigation system because I had my own portable device, but unfortunately British Airways left my luggage in London so I didn’t have the device with me when I reached Toulouse. I was going to an unfamiliar area and traveling alone, so it was essential that I have navigational support. Therefore I decided to upgrade my Europcar rental to a model that included that feature. They provided me with an Audi with built-in GPS, but their employee warned me that the card that was inserted in the slot for the navigation system sometimes needed to be pushed back in to continue working.
This maneuver was necessary a couple of times, but then on the autoroute shortly before Montauban the system refused to recognize the card no matter what I did. And I couldn't find my way to a strange destination without it. I tried to call their emergency service and just got a recording telling me that if I was broken down on the autoroute I should call the police. They would not have cared whether my navigation system was working, so that wasn’t a solution.
Finally I went into the Aire de Frontonnais commercial area looking for someone with better French who could perhaps manage to track down a real person at the company for me. A girl from one of the stores very kindly spent considerable time calling various numbers from the information I provided her, to no avail. When she eventually reached a live person, there was no answer at the number he told her to try. When she called him back he gave her a second number, but again no one answered. This is no way to run a business which provides service to the public.
Finally she went out and tried pushing some cardboard in the slot to make the card fit tighter, and the navigation system worked. I had to reposition it several more times during my stay but at least it functioned. So I was able to complete my trip, but with no thanks to Europcar employees. Customers should not have to rely on the kindness and ingenuity of strangers to fix their automotive problems.
By comparison, when we rented a car from Sixt a couple of years ago I had a problem with a noise in the rear wheel. We were able to speak with a Sixt agent immediately on the phone; they sent out a mechanic to the very rural area in the Dordogne where we were staying and he was there within an hour and took care of the problem quickly and efficiently.
With Europcar we could never even reach a live person to explain the problem and receive assistance. For all the help I got from their “emergency number,” I could still be stranded at the Aire de Frontonnais today. Again, this is no way to run a business which provides service to the public.
This maneuver was necessary a couple of times, but then on the autoroute shortly before Montauban the system refused to recognize the card no matter what I did. And I couldn't find my way to a strange destination without it. I tried to call their emergency service and just got a recording telling me that if I was broken down on the autoroute I should call the police. They would not have cared whether my navigation system was working, so that wasn’t a solution.
Finally I went into the Aire de Frontonnais commercial area looking for someone with better French who could perhaps manage to track down a real person at the company for me. A girl from one of the stores very kindly spent considerable time calling various numbers from the information I provided her, to no avail. When she eventually reached a live person, there was no answer at the number he told her to try. When she called him back he gave her a second number, but again no one answered. This is no way to run a business which provides service to the public.
Finally she went out and tried pushing some cardboard in the slot to make the card fit tighter, and the navigation system worked. I had to reposition it several more times during my stay but at least it functioned. So I was able to complete my trip, but with no thanks to Europcar employees. Customers should not have to rely on the kindness and ingenuity of strangers to fix their automotive problems.
By comparison, when we rented a car from Sixt a couple of years ago I had a problem with a noise in the rear wheel. We were able to speak with a Sixt agent immediately on the phone; they sent out a mechanic to the very rural area in the Dordogne where we were staying and he was there within an hour and took care of the problem quickly and efficiently.
With Europcar we could never even reach a live person to explain the problem and receive assistance. For all the help I got from their “emergency number,” I could still be stranded at the Aire de Frontonnais today. Again, this is no way to run a business which provides service to the public.
Oct 26th, 2016, 10:56 AM
#110
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Some general comments:
The local fees are normal, and without the new gasoline charge, I always expected a 60€ to 90€ added on to the rental at the end of the trip. That included the RR station or airport pick-up, the road tax, and some other fees that are mentioned in general terms in the contract. The pollution fee is usually levied against automatics.
If the code for the rental car on the AutoEurope or Kemwel agreement does not end with a D, the car is not a diesel, and if the customer insists on a diesel, he can expect an extra charge.
Kemwel uses only the RR station pickups in smaller towns, which might explain the single listing in Brive. That was the case for me in Limoges a few years back. But the one-way fee on a Hertz rental that was not picked up at the RR station, hence avoiding that fee, was higher than the pickup fee with Europcar.
The local fees are normal, and without the new gasoline charge, I always expected a 60€ to 90€ added on to the rental at the end of the trip. That included the RR station or airport pick-up, the road tax, and some other fees that are mentioned in general terms in the contract. The pollution fee is usually levied against automatics.
If the code for the rental car on the AutoEurope or Kemwel agreement does not end with a D, the car is not a diesel, and if the customer insists on a diesel, he can expect an extra charge.
Kemwel uses only the RR station pickups in smaller towns, which might explain the single listing in Brive. That was the case for me in Limoges a few years back. But the one-way fee on a Hertz rental that was not picked up at the RR station, hence avoiding that fee, was higher than the pickup fee with Europcar.
Oct 26th, 2016, 10:58 AM
#111
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oops. Did not notice the original date of the posting. So there is something strange, as I have rented from Europcar through Kemwel or Autoeurope less than 8 years ago and was not charged for an extra tank.
Oct 26th, 2016, 12:07 PM
#112
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Finally I went into the Aire de Frontonnais ...
Why didn't you buy a GPS device there ?
Why didn't you think of the trick with paper by yourself ?
Why couldn't you use your Iphone ?
Why did'tn you buy maps ?
Why do you want Europcar to hold your hand ?
PFff. When one cannot travel he/she should stay home.
I would never call Europcar for something so trivial.
Why didn't you buy a GPS device there ?
Why didn't you think of the trick with paper by yourself ?
Why couldn't you use your Iphone ?
Why did'tn you buy maps ?
Why do you want Europcar to hold your hand ?
PFff. When one cannot travel he/she should stay home.
I would never call Europcar for something so trivial.
