Anyone used "Ryan Air"?

Jul 5th, 2008, 09:55 AM
Join Date: Mar 2008
Posts: 6,629
Bratsandbeer (love your post name): Thanks for your advice. I think we do have AVIS so this is a help. I hate cutting it close at airports.
Cathinjoetown is offline  
Jul 5th, 2008, 10:34 AM
Join Date: Aug 2004
Posts: 4,437
ez jet is better
walkinaround is offline  
Jul 5th, 2008, 11:34 AM
Join Date: Aug 2003
Posts: 259
For those of you who get stuck paying the airport check-in fees because you don't have an EU passport and can't avail the on-line check-in, I've found RyanAir very good at refunding the fee after the flight.

You just need to send a fax claiming the refund to:

00353 1 8121213

RyanAir Customer Services
RyanAir Head Office
Dublin Airport
Co Dublin

Usually hits your bank account within the week. I believe its now 8GBP or 6Euros, but every bit helps.
asalamy is offline  
Jan 22nd, 2009, 05:03 PM
Join Date: Feb 2006
Posts: 630
I am getting ready to book some flights to/from Italy with Ryanair. I have read everything both good and bad about the airline and still think I am going to go for it!

We used EasyJet for two one-way flights a couple of years ago and were very happy with what we got for the price we paid. We did have to weigh our bags before we checked in and do some rearranging, but ultimately we were just looking for some reasonbly cheap flights (which they were). Oh, and we made sure to bring our own food and drinks on board.

With that said, I am hoping Ryanair is just as comparable to EasyJet. I however, don't remember EasyJet charging for any bags, but things have certainly changed in the last year with checked baggage.

As far as this refund of the check-in fee, I am not sure I understand...

Why would they charge me this fee if I can just ask and receive a refund for it later? Is it because they understand that it isn't really fair to pay this fee if the customer doesn't have any other option of paying for the ticket?

Has anyone personally received this refund?

Anyone else have an opinion on Ryanair- good or bad?
namaka is offline  
Jan 22nd, 2009, 06:37 PM
Join Date: May 2007
Posts: 26,710
They have more rules than a prison mess hall. Read the details and the fees and do not violate them or you will fined or reprimanded.
Aduchamp1 is offline  
Jan 22nd, 2009, 08:01 PM
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My husband, a very good friend and I flew Ryanair out of East Midlands Airport to Limoges last September.

We paid attention to weight limits and warned our friend, but she ended up paying A LOT for excess baggage weight. We could not help her out because both our bags were right at the limit as we were taking some things to in-laws who live near Limoges.

The carryon limit is 10kg which is pretty generous and I also carried a small handbag. But I just read, maybe on this forum, that Ryanair is cracking down on enforcing the one carryon limit--so be forewarned.

Security queue was long and it was a cattle pen atmosphere in the boarding area but the plane itself was comfortable and the overheads were large, unlike flights of similar distance I've taken with Flybe.

I didn't know about the refund of check-in fees. Too late for me now.

Finally, be on time, be very on time.
Cathinjoetown is offline  
Jan 22nd, 2009, 09:56 PM
Join Date: May 2007
Posts: 7,876
Had both bad and good experiences with Ryanair.

Once, I got stuck in Madrid with plane for flight to Ireland arriving bit late, but boarding would not start. Noone around to tell what was going on. Airport information desk was totally pi**ed, and told us that they also were getting no information from Ryanair. Took 4 hours until boarding started, and reason for delay remained a mystery.
Prepare to take care of yourself when things turn sour. Don't expect anything like assistance, even though that is mandatory by law.

On other occasions, like 3 weeks ago, Ryanair worked like a Swiss watch. Everything on time, no big hassle at the (small) outbound airport, arrival bit before ETA.

The only problem at check-in are people who think that the regulations re. hold or cabin baggage do not apply to them, and that a sweet face and a big smile can get them to check-in 17 kg instead of 15 kg. Wrong.
Cowboy1968 is online now  
Jan 22nd, 2009, 11:49 PM
Join Date: Jan 2003
Posts: 10,301
I was told we could get the check in fee was not true. No one at the airport had ever heard of this policy and so I ended up not getting it refunded.
jamikins is offline  
Jan 23rd, 2009, 02:12 AM
Join Date: Apr 2007
Posts: 530
Travelling with Ryanair is awful and usually adds much more travel time (and hidden expense) onto a trip. The planes, altho new, scream ugly bright yellow and are uncomfortable. The flight staff range from unprofessional to rude (and I'm sorry in advance to the few who aren't).

However, they are continually dirt cheap and altho i try to avoid travelling with ryanair, it usually ends up the cheaper option and gets you from A-B in the end.

I agree tho with "beware".
travel_buzzing is offline  
Jan 23rd, 2009, 02:14 AM
Join Date: Apr 2007
Posts: 530
They also had a slogan on one of their planes that said "Bye bye Easyjet" which i thought was really tacky competitive spirit.
travel_buzzing is offline  
Jan 23rd, 2009, 02:32 AM
Join Date: May 2003
Posts: 326
Just recearched Ryanair for our trip this summer and .... booked British airways. They charge extra for EVERYTHING! The only way to use them if you are flying along, without laggage, will not eat or drink during your flight. my Dh even made a post here comparing the cost with BA.

It looks cheap, but... it is not that cheap!
Matroskin is offline  
Jan 23rd, 2009, 02:51 AM
Join Date: May 2005
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What surprises me is that people find an airline with significantly cheaper fares than most flag carriers, then moan that they don't get the same level of service/amount of baggage as the more expensive flight.

I have used Ryanair frequently, and would do so more often if I lived nearer to a major hub. As stated, you have to be really, really careful about terms and conditions. I do not particularly like Mr O' Reilly, nor his airlines attitude - but am prepared to put up with both for the competition that he has brought to European flying.

I have flown from the UK to Sicily return for < £20 including taxes. I flew from Pisa to UK for < €10. I am hardly going to complain when I can occassionally get bargains like those.

willit is online now  
Jan 23rd, 2009, 03:32 AM
Join Date: Apr 2003
Posts: 17,176
Ryanair doesn't fly to Paris. It flies only to Beauvais, about 50 miles away. And the only place in Sweden it flies there from is Nykoping - 50 miles or so away from Stockholm and nowhere near anywhere else you're likely to want to go.

There's no such thing as the most convenient, cheapest or anything elsest airline between any two places: you need to research your route for hthe time you want to ake it. Very often, Ryanair works out best for many people - but almost certainly not for you.

The likelihood is that there are airlines flying to Paris from Stockholm, Gothenburg and other major Swedish cities (including, if you're in SE Sweden, Copenhagen, which is the local airport) at least as cheaply and a great deal more onveniently than Ryanair. Go to the Air France and SAS sites to see what they're offering (both fly from Arlanda, which is a great deal nearer Stockhom than Nykoping, to real Paris airports), and check on to see who else flies the route.

Generalised prejudices for or against Ryanair, of the sort you're being given, are useless if the airline doesn't actually fly the route you want.
flanneruk is offline  
Jan 23rd, 2009, 03:33 AM
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Posts: 17,176

After writing all that screed, I see the poster's been and gone six months ago.
flanneruk is offline  
Jan 23rd, 2009, 04:01 AM
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Since namaka asked for opinions just yesterday, I would have thought that our "prejudiced" views were entirely appropriate.
willit is online now  
Jan 23rd, 2009, 04:07 AM
Join Date: Nov 2006
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I don't like Ryanair, and I choose not to use them (my money, my choice).

It has already been mentioned that they often use out-of-the-way airports. I don't care one way or the other about that, provided that they are not deceptive about it, but they have tended to be somewhat liberal in their treatment of the facts. Girona is not Barcelona, but they marketed flights to Girona as being to Barcelona. In the past, their "Copenhagen" service did not even land in Denmark, but in Malmo, Sweden.

They have been rapped on the knuckles a few times over such practices, and do less of it now.
Padraig is offline  
Jan 23rd, 2009, 06:01 AM
Join Date: Feb 2006
Posts: 630

Thanks for all of the past and present replies.

The responses have left me undecided on whether I should go with Ryanair. However, I now have another option with Aer Lingus.

Will start a new post regarding that.

Thanks again!
namaka is offline  
Jan 23rd, 2009, 06:01 AM
Join Date: Aug 2003
Posts: 259
RyanAir does refund the airport check in fee, which is now 5 GBP per leg.

The people in the airport generally are clueless about it, but all you have to do is follow the detail I posted earlier and it will get refunded back to your credit card.

I travel with them at least once a month and have never had any issues claiming it back.

As to why they bother to charge it in the first place, I will never know!
asalamy is offline  
Jan 23rd, 2009, 07:00 AM
Join Date: Jul 2004
Posts: 6,282
IMO qany alternative carrier is preferable to Ryanair. I don't car about frills, just getting there & back. Aer Lingus is not posh ewither but it's fine, it's a 'proper' airline and will get you there & back.
caroline_edinburgh is offline  
Jan 23rd, 2009, 02:40 PM
Join Date: May 2005
Posts: 1,896
A question for the knowledgeable: If you haven't booked 'hold baggage' but change your mind at the airport and check it in the hold, what is the fee? I can't find it on the website.
gertie3751 is offline  

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