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Air France - reserved seat "policy"

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Air France - reserved seat "policy"

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Old Dec 24th, 2002, 09:30 AM
  #21  
XXX
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TO everyone- <BR><BR>BOTTOM LINE--Do NOT FLY AIR FRANCE-<BR>their attitude is horrendous and there are plenty of other carriers out there that can do a better and friendlier job-<BR><BR>As far as Delta/Air France code share- MAKE SURE you are on a DELTA CARRIER-- as the SAME think happened to us in Atlanta- going over to France it was AIR FRANCE from Hell with horrendous steward/stewardess attitude- Home trip was DELTA from HEAVEN.....<BR><BR>
 
Old Dec 24th, 2002, 09:38 AM
  #22  
elaine
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Sorry, but I hesitate when people post blanket boycott suggestions.<BR>I've flown Air France several times in economy class, I found their service pleasant, their food better than American-owned airlines, and the service from ground staff at DeGaulle acceptable. On the other hand, I was lucky enough to not have a problem or snag.<BR><BR>I am not debating with those who've had bad experiences, but my experience has been that every airline I've flown at one time or another, domestically or internationally, occasionally or constantly, has failed to provide top-level service or has out-and-out deceived or inconvenienced its passengers when something went wrong. <BR><BR> Usually with this sort of thing, whether it's an airline or a hotel or a restaurant, those who've been lucky grade the service provider with high marks, and those who have been unlucky or mistreated understandably want to vent their anger.
 
Old Dec 24th, 2002, 10:31 AM
  #23  
Andre
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Vickie,<BR><BR>I've flown Air France a lot in Business Class and have always been treated VERY well!<BR><BR>I can only imagine that First Class is at least as pleasant an experience...<BR><BR>BTW, can you really get a First transatlantic ticket for only 100'000 miles with DL??? That's an amazing deal - that's usually the amount for Business.<BR><BR>Hope this helps,<BR>Andre
 
Old Dec 24th, 2002, 11:36 AM
  #24  
Annie
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I flew Air France in March 2001. I had no complaints at all. My luggage was delayed (didn't make it from my domestic flight to JFK onto the Air France flight) and even though it really wasn't their fault, it was delivered to my hotel and I was reimbursed for necessary items I purchased. The food was fine and the attendants quite pleasant. I would definitely fly them again. My one caveat, I was with a small tour group arranged by a travel agency that makes multiple trips to Paris. I don't know how much that helped since once we got to check-in, we were part of the whole pasenger group.
 
Old Dec 27th, 2002, 08:41 AM
  #25  
Vickie
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Andre,<BR><BR>Yes, Delta offers First Class on Air France (one of their partners) for 100,000 sky miles or Business for 80,000. Also on Delta's own flights in their BusinessElite Class for 80,000 which is our preference. Their BusinessElite is really nice.
 
Old Dec 27th, 2002, 10:58 AM
  #26  
Andre
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Vickie,<BR><BR>While I've never flown BusinessElite (or AF first class), I have flown Continental BusinessFirst, which I think is very similar to BusinessElite: it's more plush than &quot;normal&quot; business class (such as on AF) and you sit at the very front (no first class).<BR><BR>Anyway, I would say from having seen the seats in AF First Class that you will be getting a MUCH better deal flying AF First than DL BusinessElite!!! We're talking real lie-flat beds here.<BR><BR>As I said, Business Class is also absolutely fine (we should all have to suffer this much). I found the seats slightly less comfortable than CO for example, but always had an excellent crew (definitely more professional than CO) and really liked the noise cancelling headsets.<BR><BR>BTW, I checked my Fr&eacute;quence Plus (AF FF program) guide and they also require 100k for First Class transatlantic, 80k for Business. Had them confused with Swiss - now live in Switzerland: they want 100k for business and 150k! for First. But that's my problem, not yours <BR><BR>The main problem with AF and most hub carriers is that they tend to schedule connections with impossibly short layovers. This is a recipe for disaster - always insist on a layover of 2 hours or more.<BR><BR>Have a great trip - I'm sure you will!<BR><BR>Andre
 
Old Dec 27th, 2002, 11:13 AM
  #27  
air france(Past customer)
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We were supposed to fly out of boston with Delta/AF directly to Paris. Three hours before they phoned to say the flight was cancelled but we could get a flight if we hurried over. We had to drop everything and rush to make that flight only to find it was not direct, and had a three and one half wait in NY. They refused any compensation.
 
Old Dec 27th, 2002, 12:26 PM
  #28  
Andre
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air france(Past customer),<BR><BR>What happened to you doesn't sound pleasant at all - however, I know of very few airlines which call you and actively try to rebook you when a flight is cancelled at the last moment... <BR><BR>Unless you are one of their (very) frequent fliers, most are happy enough to let you trek to the airport before announcing the &quot;good news&quot;!<BR><BR>Andre
 
Old Dec 27th, 2002, 01:55 PM
  #29  
Paul
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Just returned ATL-CDG-ATL on code shares. Flew out on AF and back on Delta. On the basis of these flights we will pick Air France hands down. Nicer cabin staff, much much better meal service and better seating. (Economy both ways.) In fact some of the seats in the Delta 777 have no leg room i.e. there is equipment under the seats in front so even a 5'5&quot; person (wife) could not fit. As a topper, the AF flight to Paris was late leaving ATL and we had a short connection to a flight to Barcelona. The AF ground people wisked us through Charles de Gaulle and sheparded us through security without waiting and to the waiting plane. It left in 5 minutes after we entered. They assured us our baggage would be on the plane also. IT WAS. They could not have been nicer and more helpful. Kudos for AF.
 
Old Dec 27th, 2002, 02:13 PM
  #30  
A poster
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There are too many complaints here about Air France to not take it seriously. Elaine seems to have had good flights on Air France, but she seems to be the exception. There are too many negative comments here that should not be ignored.
 
Old Jan 2nd, 2003, 04:03 AM
  #31  
Deb
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Just got off an AF flight a few hours ago from CDG. We flew Delta over, and AF was a much more comfortable experience. The food was great, as airline foods go, the staff was pleasant, but disappeared for a long time mid flight. Only problem was we 5 were given seat assignments as we boarded and were all seated in the middle of a section but rows apart. I bought my tickets 2 months ago. Oh well.
 
Old Jan 5th, 2003, 06:54 PM
  #32  
Shelley
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We flew Air France in June 2000 and the flight back to Chicago was cancelled. We could not get on another flight until the next day so we asked to be put up in a hotel for the night and were told they would not. The many people I spoke to were not very helpful at all! When leaving we were talking to another pasenger who happened to live in France and she told us she was given vouchers for hotel and meals, and that we should speak to someone higher in rank which we did and ended up getting the same thing she got.This person was very helpful and nice! I learned not to settle with what I am told by the people working at the checkin counter.
 
Old Jan 6th, 2003, 12:09 AM
  #33  
Margaret
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I've flown many airlines to Europe and of them all our favorite was Air France<BR>(which surprised me considering the bad rep the French have in the USA for being rude). The ground crews were just average but the stewarts on the planes both on our US to Paris and our Paris to Tel Aviv and then back the same way were all very pleasant and extra friendly and chatty (one was a stewardess but the others were all males). We got in quite a few long and interesting conversations with the aircrews in flights. I wrote the *only compliment* letter I have ever written to an airline after our flights to Air France and I've flown on top rated Singapore Air and other highly rated airlines before. This year we flew United and they lost our luggage on the way back from Dusseldorf and gave us no compensation for a night in a hotel without so much as a toothbrush (they delivered the bags the next day). When you want to talk about bad airlines talk about Northwest or Aeroflot or Quantas.
 
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