Active Car Rent Split - my experience

Old Nov 7th, 2016, 07:42 AM
  #1  
Original Poster
 
Join Date: Sep 2016
Posts: 42
Likes: 0
Received 0 Likes on 0 Posts
Active Car Rent Split - my experience

I intend to write more about Croatia and Bosnia and Herzegovina trip, but for now I am sharing my car rental experience as an FYI. It's not necessarily positive or negative, just sharing information that may be of use to others.

We booked a VW Polo Automatic car through Auto Europe for 2 weeks end of September/early October. Only Fleet was cheaper, but they had a very high charge for taking the car into Bosnia and Herzegovina so we went with Active. They charge 40€ for taking the car abroad which is lower compared to other companies. 2nd driver is 20€ total regardless of the rental period. Deposit is 600€ for small car, 800-1000 for larger car, unless you take their full excess cover insurance which costs 8€ per day for the small car and 12€ per day for the large car. We have third party insurance so we declined and left the deposit via credit card.

They have an office within Split airport. We had to wait about 10 minutes until someone arrived. We got a "free" upgrade to a VW Golf. The car had 34k km on the counter, it was a bit dirty on the outside and had quite some scratches, but no problems at all. It was a diesel car and we were not charged extra for this. It was a good and reliable car... we drove a bit off road in Bosnia which was uncomfortable but the car did fine.

Everything went really smoothly until WE managed to get stuck in a very narrow street in Trogir, on our last day... My warning, be careful using Maps.ME for navigation as at times it tries to direct you to the back of an accommodation in streets that are not meant for cars. The app is fine otherwise.

Anyway, after a very stressful half hour of trying to get out of this situation, the car was heavily damaged on both sides. We reported this to Active Car Rent and they were very polite and said they'd deal with this the next day when we were going to return the car. We also called the police so they at least had a file in their logs, but they refused to make a police report and according to Active, calling them was enough (and they were right i think).

When we returned the car the next day the guy was again very polite and helpful in providing us with all the necessary papers for making a claim with our insurance company. One thing to note though is that he told us that our deposit of €600 was a mistake and it should have been 800€ due to the upgrade. And he insisted that we should pay the 750€ damage now (aside from the deposit) and that the 600€ deposit would be released from our card within a few days. We didn't really like this but in the end agreed to it as he was so helpful providing the paper work plus we had decent insurance so we took this leap of faith. The sudden increase of excess to 800 due to the upgrade does sound a bit fishy though right?

Either way, end good all good. They released the deposit immediately and we got the full 750€ damage refunded from icarhireinsurance / allianz insurance without any problems. I would rent with Active again, but if they give me an upgrade again then I will make sure that they block the right amount of deposit.
FlyDriveHike is offline  
Old Apr 15th, 2017, 11:48 AM
  #2  
 
Join Date: Jul 2008
Posts: 2,767
Likes: 0
Received 0 Likes on 0 Posts
We learned in Ronda, Spain that the upgrade is sometimes less than desirable. We also found ourselves on a street that got progressively narrower and realized we wouldn't pass through as the side mirrors started to scrape the walls on the street!
dgunbug is offline  
Related Topics
Thread
Original Poster
Forum
Replies
Last Post
bornintheusa
Europe
41
Apr 14th, 2018 08:45 PM
sueger
Europe
9
Aug 26th, 2017 10:06 PM
Kilroy
Europe
8
Aug 14th, 2010 07:01 AM
adawson1
Europe
5
Jul 19th, 2007 04:55 AM
kelliebellie
Europe
5
Feb 12th, 2006 07:23 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Do Not Sell My Personal Information