Viking River Cruise Disappoints

Oct 14th, 2011, 02:10 PM
  #21  
 
Join Date: Feb 2009
Posts: 19,910
From where? Sleeping mode?
Dayenu is offline  
Oct 14th, 2011, 04:32 PM
  #22  
 
Join Date: Feb 2003
Posts: 13,734
Dayenu... How did you know !!!!!!
Percy is online now  
Oct 15th, 2011, 10:21 AM
  #23  
 
Join Date: Jan 2003
Posts: 5,020
I think the saddest thing about the original post is that Uncle Rennie went instead of us! We've been wishing we could take that exact cruise on Viking for sometime. It's quite expensive (even with the lowered 2/1 fares). We've never been to Amsterdam and loved Budapest, so the alpha and omega would be perfect. Lots of interesting ports in between.

We've taken one cruise with Viking, on the Pakhomov, from Moscow to St. Petersburg. We consider it one of our best trips ever. Our cabin was spartan but efficient (the boat has been renovated since our trip), the crew couldn't have been nicer or more helpful, our included tours were excellent and our guides superb. Food was just fine and our servers (three girls in particular) were wonderful.

Sorry Uncle Rennie, you should have called us as we would have been overjoyed to go in your place and enjoy every minute of the trip, except for being tired now and then (we're not 21 anymore).
Giovanna is offline  
Oct 15th, 2011, 12:31 PM
  #24  
 
Join Date: Feb 2003
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That is okay Giovanna... if you go on another Viking..I will go too
Percy is online now  
Oct 15th, 2011, 03:09 PM
  #25  
 
Join Date: Nov 2006
Posts: 4,121
I'm still waiting for our cowardly curmudgeon UncleRennie to reappear...

'Cos it is cowardly, isn't it? No style.
dogster is offline  
Oct 15th, 2011, 03:26 PM
  #26  
 
Join Date: Feb 2003
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Well you know dogster , we would all like to hear more from

UncleRennie and how he made out with the Viking Represen tative that was nice enough to off him help.

Since he vented and wanted us all to read about his plight,

it is only common courtesy now to give us an update !!

At least Viking wants to make amends for any hardship he endured.
Percy is online now  
Oct 15th, 2011, 05:46 PM
  #27  
 
Join Date: Jul 2003
Posts: 9,622
Looks like another one post wonder but we'll see.
jacketwatch is offline  
Dec 4th, 2011, 11:12 AM
  #28  
 
Join Date: Dec 2011
Posts: 3
Well, it is even worse than that! My wife and I signed up for a cruise on the Rhine with Viking for 15 days. The idea was to travel on the ship, no unpacking, not hotels, no buses and view the beautiful landscapes along the Rhine.....WRONG...our crusis left Antwerp, Belgium on November 13, 2011 on the Viking Sun, supposedly sailing for two wonderful weeks and ending in Basel, Switzerland. Well we did depart from Antwerp and ended in Basel but not on the dream cruise we thought.Day 8 we were informed that the river level was too low to actually sail on the Rhine so they had us pack up, put us on buses and proceeded to bus us across Germany and France. We were put up in nice hotels but the meals were served banquet style and buffets and the normal hotel banquet meal....not what we had paid for! We did end up in Basel and another hotel waiting to catch our flight home. We didn't get to see the Rhine except crossing it on a bus and the destinations we were to see and experience went down the drain as well. Only wished we'd done our homework as we have now found numberous incidents very similar to ours over past year. They knew what they were doing and due to the fine print in the contract you sign, you agree that they can do most anything they like, including putting you on buses and housed in hotels across Germany and Switzerland.

Run, don't walk away from Viking.

Very disappointed to say the least. Hope will help other to research Viking in more detail
Billthree is offline  
Dec 4th, 2011, 01:19 PM
  #29  
 
Join Date: Nov 2011
Posts: 6
We were on the same Rhine cruise beginning Nov. 13 in Antwerp, but it looked a little different to us, especially in hindsight. It's been on the news the past few days that some unexploded WWII bombs were found in the shallow water at Koblenz on Nov. 20, yes, Day 8, Sunday. We stayed on the ship, incuding a sail up the Moselle, as scheduled, until Wednesday, Day 11. We had hotels (2) for the last 4 nights. At that stage of the cruise, the original itinerary included some bus trips, to the Black Forest, for example. Everyone was disappointed about the changes, but what can anyone do about low water in a river? I do think Viking could have informed passengers about the water levels and the possibility of changes before we sailed. There would have been fewer hostile reactions if we'd all been better prepared ahead of time. By the way, Viking's crew on and off the boat were superb. And most passengers made the best of it all, resulting in a very good, not perfect, experience.
resykl is offline  
Dec 4th, 2011, 06:24 PM
  #30  
 
Join Date: Sep 2007
Posts: 2,739
I am not defending the river cruise companies here but here is my 2 bits worth ...

Would you have cancelled the trip if they told you ahead that the "cruise" will be changed to "bus & hotel"?

How about if they told you after you get on board on the frist day of the cruise? Would the reaction be less hostile?

They are in a can't win situation. I am not sure what the economics are, but I bet you the cost to bus and hotel is more expensive than using their own boat as they have to pay out money to someone.

Would the passenegrs be more happy if they offer a refund or a partial refund? A future crediy maybe? But knowing that it might actually cost them more moeny to do the same itenary to begin with ...

What else do you think they can do?
Eschew is offline  
Dec 5th, 2011, 03:33 AM
  #31  
 
Join Date: Nov 2006
Posts: 4,121
I note that, many weeks later, UncleRennie has not reappeared.
dogster is offline  
Dec 5th, 2011, 04:17 AM
  #32  
 
Join Date: Apr 2004
Posts: 66
We are scheduled for a Viking Cruise commencing on the 27th of December. We have been reading and hearing about the issues with the low river levels and as we purchased the insurance we do have the option of cancelling without penalty. We, however, are really looking forward to the trip (we enjoyed a fabulous cruise with Viking in April!) so we are going to go ahead and prepare to "roll with the punches". Weather and other natural phenomena are always an issue when travelling ... heck, we could have a blizzard on the 27th and never make it out of Chicago! That is part of the "adventure" of travel!
Our previous experience with Viking was positive so we will go ahead and assume that they will do whatever they can to make the trip enjoyable for us. We will still get to see some wonderful cities (Budapest, Vienna, Neuremburg, Prague ...)
ejkonz is offline  
Dec 5th, 2011, 07:49 AM
  #33  
 
Join Date: Jul 2003
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I agree dogster. Another one hit wonder?
jacketwatch is offline  
Dec 5th, 2011, 08:20 AM
  #34  
 
Join Date: Jan 2003
Posts: 5,020
<>

That would be considered very bad advice by some of us. Other than the line not notifying passengers of possible changes I don't see how they can be blamed for the OP's disappointment and anger. It seems to me Mother Nature is the one to blame and there's not much any of us can do about her decisions.

resyki and ejkonz have the right idea about traveling. Good points from Eschew. Some people are travelers; others are tourists. And what in the world happened to UncleRennie?
Giovanna is offline  
Dec 5th, 2011, 10:03 AM
  #35  
 
Join Date: Oct 2010
Posts: 15
Dear Viking Guests,

First, we want you to know that we are listening and we appreciate your input, feedback and understanding. The magnitude of this late-season drought was not immediately apparent, but we have made adjustments each day in an effort to continually provide you with our very best. We know you have questions and we know some of you have complaints. For each of the Danube and Rhine sailings that are effected in December, we are providing shipboard credit, complimentary optional excursions, and credit to use on a future cruise.

We understand that if you have a trip coming up, you’ll want answers about how your itinerary may need to be altered. We will continue to update our future guests via email with additional information as it becomes available. We have also made all of these communications available on our website here: http://www.vikingrivercruises.com/about/vikingnews.aspx. This information on our website will continue to be updated as well.

For those who joined us in November — Billthree and resykl, in particular — we are working hard to address your concerns regarding how your itineraries were altered by low river levels. Our intent is that all passengers effected by the low water levels will hear from us within the next two weeks. In the meantime, if you would like to contact us directly, we are always happy to hear from you directly at [email protected].

Regards,
Viking River Cruises
VikingRiverCruises1 is offline  
Dec 6th, 2011, 01:56 PM
  #36  
 
Join Date: Dec 2011
Posts: 3
The whole point being is that they knew the water level was too low before we took the cruise and they didn't give us an option to cancel or postpone....which we would have certainly done. Yes the crew did the best they could and kept everything going very well. They also knew the next group on the return from Basel to Antwerp would not be able to cruise weeks before and did not notify them until day before and most had alread started the travel.
Billthree is offline  
Apr 23rd, 2012, 08:01 AM
  #37  
 
Join Date: Sep 2010
Posts: 35,285
And I suppose that Billthree didn't decide to take out the offered trip insurance, either.
Dukey1 is offline  
Jun 16th, 2012, 08:18 AM
  #38  
 
Join Date: Mar 2012
Posts: 23
We have been on 5 Grand Circle river cruises and have never had to handle our bags from clearing customs to our cabin, or our cabin to airport check in, except to identify them.
jackdonoghue45 is offline  
Jun 18th, 2012, 12:34 PM
  #39  
 
Join Date: Jun 2003
Posts: 2,063
realize this is an old post but we have nothing but praise for our Viking river Cruise in China. Everything was so professional and our guide Raqui was great. Sorry others have not had a good experience.....
Shar is offline  
Jun 20th, 2012, 07:01 AM
  #40  
 
Join Date: Jan 2005
Posts: 5
Just back from Vikings "Footsteps of the Cossacks" in the Ukraine. Nothing could have been better, except maybe a couple of days longer. The Dnieper River doesn't seem to have the water level problems of the Rhine/Danube.
loum is offline  

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