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Old Nov 8th, 2005, 09:19 AM
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Atlantis Review

This is my own personal review of the Atlantis Resort on Paradise Island. I will not list everything that went wrong, but more so a synopsis of some of the items. However, I will try to give a clear picture of the situations.

The weather was really warm and the resort was huge and beautiful. Though I would never recommend to any of my friends or family to go there. The resort appears to honestly cater to the elite of society. Let me give you an example of how horribly expensive it was. To eat at a simple buffet for dinner it was $44 per person. A can of beer or pop cost $5.25 (which I have experienced worse). One day my husband and I went poolside to get something to eat for lunch, he had a hamburger and 2 beers and I had conch fritters and 2 beers and the bill was $54, I think for any resort and moreover a poolside lunch, that price is outrageous. I went online ahead of time to the Atlantis website (which is a fabulous website), but nothing ever talked about their exact prices and I see why, they only give you dollar signs ($$) for a description of prices.

Room Service – We stayed on 5th floor in the Royal Towers, Beach (Water) view. Our rooms were (approx $415 a night). We stayed 4 nights and we only got our room cleaned 2x’s, the other times, they left excuse cards in our room as to why they didn’t clean it. One excuse was “we didn’t want to disturb your belongings.” As far as belongings, my husband hadn’t even unpacked his suitcase yet, and I had all my belongings already hanging up in the closet, so it was an obvious excuse not to clean our room. Another excuse, “you had your Do Not Disturb sign on.” My husband and I didn’t even know where our Do Not Disturb sign was located, let alone post outside our room. It was the last day we were there, that we found our Do Not Disturb sign, it’s a button on the wall you push and it lights up outside your room. Room service only gave us the turn down service in our room one night out of the four nights we were there.

The Pigeons – one afternoon I opened up our patio doors and went into the bathroom to shower. When I stepped back into the main room I found pigeons everywhere on our stuff. I couldn’t believe it that the hotel wouldn’t tell people of their problems with the pigeons. I spoke to several other people and they too all had the same problem. No one could enjoy their patio’s because the pigeons would be all over us. The pigeons are everywhere on the resort. While sitting at a poolside restaurant we saw a gentleman carrying his onion rings and fries over to a table. He went back to get his pop and while he was gone the pigeons swarmed his table. There were 15 pigeons there within seconds. They began tearing at his food and flying away with it before we could get up and scare them all away until the gentleman came back to his table. Nothing is safe from the pigeons there. Granted, wildlife is hard to control anywhere, but again, I mentioned this just want to give a clear view of what to expect if someone stays there.

At night they want you in the hotel spending money in the casino no ifs and or buts about it. Every pool and activity outside is closed before if not by 6pm and the lights are dimmed to just a bare glow. Infact, one day we were sitting poolside and my husband ran up to get the camera from our room. Keep in mind this was only 4pm and I was watching the staff already picking up vacant lawn chairs and stacking them up in a mad rush. We had 2 lawn chairs and a small table between us. I had my beer on the table when one of the staff members came over, handed me my beer and took our table! I was shocked, upset and basically felt livid that I was being treated so unbelievably rude by the staff. As soon as my husband got back to me, we left and went down to the beach. Where my ordeal with the jelly fish began. Once we got down to the beach we went swimming in the ocean and I got stung by jelly fish. They were everywhere! Yet, the hotel never warned their guests that entering the water was at their own risks, even though they claim that the beach is their property in front of the hotel and it’s their life guards on duty. There were lots of very small children and babies in the water too, and they didn’t warn anyone. Parts of my body that were stung become severely red and inflamed and was really painful, I can’t imagine what it would do to a small child. Once people saw that I was stung they started to get out. I went to the lifeguard on duty and he put some cream on my arm. His words, “this happens all the time here, last week and the week before we went through several tubes of cream.” I asked him why they don’t warn people his response was just laughter. This happened at 4pm, I wasn’t satisfied with lifeguards putting cream on my arm when they couldn’t even tell me what the cream was that they were applying. So I went to the nurses station but it was already closed for the day (4pm).

All the “shopping stores” on site are far too expensive to actually buy anything. The majority of people take a ferry into the main island (the Straw Market) to buy gifts/souvenirs.

It was very apparent that the staff there don’t really care to help the ordinary person. An ordinary person I’m describing as simple shorts, shirt, shoes, nothing name brand. While I was sitting in the lobby waiting for my husband, I witnessed an ordinary person walk up to the counter and try to get a question answered, the staff did everything not help the person, they walked away and ignored her, finally after several minutes (yes several minutes) someone did, but they were very rude. Five minutes later another person walked up to ask a question, but she had on diamonds, carrying a Louis Vuitton handbag and name brand clothes, the staff immediately helped her with whatever she wanted. We were treated the same in the stores onsite also. In one store that I had walked into the staff were busy talking about their personal business using foul language when I walked up to the counter to pay for something, I asked for someone to help me so that I could pay for my item. In return I received annoyed looks from them and was treated in a rude manner because I interrupted their conversation.

What I also found very annoying is there is no one waiting on you at the beach and/or poolside. If you want something to drink, you need to leave all your personal belongings (or pack them all up and take with you) everytime you want something. Now granted this is for my own personal enjoyment. But when I stay at a 5+ star hotel, I expect a little wait service from the staff.

My husband and I expect to pay higher prices at a 5+ Star hotel for food, service, drinks and we won’t complain about it, it just goes without saying for that matter. However, when we do pay for it and don’t receive respect in return, is just completely unacceptable.

Sincerely,
~Loving2Travel
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Old Nov 8th, 2005, 09:42 AM
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Sorry about your crummy trip. It sounds like it wasn't very fun. I think Atlantis gets panned big time on this board, as well as trip advisor. I may be wrong, but the sentiment that they try to nickel and dime guests over food and that the service isn't good is quite common.
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Old Nov 8th, 2005, 12:32 PM
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Sorry you had a bad experience. I know when we were at the Atlantis, the beach chairs had a flag we would put up to get bar servcie on the beach. We did NOT have to get up and get our own drinks.
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Old Nov 8th, 2005, 12:56 PM
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I am sorry you had a bad time also. Yes this resort gets a lot of bad reviews. We went last Oct(2004) and had a good time. We had most of our family there. So, with our crowd, we would have had a good time almost anywhere. The weather was good and so was the food. I did think it was very overpriced for what it was, but we had our fun.(I must say that the only money I spent in the casino were the chips I bought for family to enjoy. They all came for my birthday at their own expense. I did not gamble myself. )
We did the gourmet meal plan and only had one evening buffet which I thought was rather mediocre food. The gourmet restaurants are much better. Yes, they were expensive, but we ate everything and gained 10 pounds each!
Like I said before, we had fun because we all were together with our family in a tropical place. We will not return however. Too many places to go!
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Old Nov 8th, 2005, 01:42 PM
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God, this sounds terrible!

Of all the places around the world discussed on all the threads on this baord, Atlantis seems to get consistently panned, especially for its poor service.

I don't understand how they stay in business - at those prices there are so many other, really nice places to go!

As for the rudeness to the "regular person" - there are all kinds of super-wealthy people who dress as you describe - how does the staff know who is who? Have you ever seen how Bill Gates dresses on vacation? The attitude you describe is so wrong on so many levels.

I hope your next trip is a lot better - you deserve it!
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Old Nov 9th, 2005, 05:32 AM
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I have to agree with your accessment. We stayed at the Sandals Royal Bahamian and went to Atlantis for the day. Not being a guest of the hotel we were required to wear a specific colored wrist band. With the band we were only allowed access to the Aquarium and Digs. The employees were quite rude to us especially when we went out the wrong door door trying to find the entance to the outside Aquarium. I understand they probably get a lot of people that try to gain access to areas they are not sup
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Old Nov 9th, 2005, 05:41 AM
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oops. hit the wrong button...

supposed to be in, but there are better, more friendly ways to direct a person. $25 p/p for entrance to the Aquarium and Digs was way overpriced. We had recently been to the Aquarium in Houston, TX on our way to the Bahamas, it was twice as nice with more things to do and 1/2 of what we paid at the Atlantis. We also paid $5 for one 8oz bottle of water at a little deli located by the entrance to the digs.

We orginally wanted to stay at the Atlantis when we were researching the trip and decided it was way too much money. We loved Sandals and was so glad we stayed there instead on their AI option. Great dining choices with good food/drinks and included in the price upfront.
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Old Dec 15th, 2005, 12:07 PM
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Mrs. al and I flew down to Atlantis last week to use up a few vacation days (and boy are our arms tired)!

I've gotta tell you -- just because a place tries to beat you over the head that it's 5-star, home to the hippest, coolest people on earth, that "Monte Carlo is over, this is the place to be", etc. doesn't make it so. 5-star properties give you personal attention and excellent service and Atlantis is way too big for that. Too many people, too many kids. Lots of people everywhere all the time. Just accept Atlantis for what it is -- a wacky, themed Vegas-by-the-sea kind of place and you'll have a much better time. Despite all the silliness we had a fine time and would go back -- but not right away.

To offset the high cost of food we brought some snacks with us. For breakfast we went to Starbucks in the Marina and ordered coffee to eat with our coffee cake. Cost $5.90. A couple days we bought pastries at Starbucks and that raised the cost to $11.

Lunch: Beer or cocktails. Cost $12-14.

For dinner we ate early and did whatever we wanted. Most of the meals averaged a little over $100 (with wine), although Carmine's came in under $100 and The Point (in the Harborside area) came in at $66.

Didn't have any pigeons in our room, but there were a few Hitchcock "The Birds" moments with divebombing seagulls at one of the pools now and then.

For those of you considering Atlantis and want something closer to real 5-star go next door to the Ocean Club. Or better yet, skip the pretensions and go to Cable Beach where you can get a taste of what a Bahamas vacations used to be.
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Old Dec 15th, 2005, 01:33 PM
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I have for the last 11 years taken our family of 10 on a trip. We did Atlantis about 5 years ago. When we talk about our favorite trips, Atlantis is NEVER mentioned. They checked a family of 4 into an uncleaned room with one bed. My husband spent hours trying to straighten out the mess. They tried to get rid of him by telling him the real manager would be back at such and such a time. My husband finally realized he had to stand there and make a fuss until he had some action.

We would never go back. We have had very memorable trips at considerable less cost. Owa
 
Old Dec 15th, 2005, 06:22 PM
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Yeesh! I was intrigued by all the neat stuff they advertised like the 5 story high slide, the walk through the aquarium tunnel, etc., but I have to say reading so many bad reviews, I don't think I'll ever go to the Atlantis Resort. Thanks for the warning.
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Old Dec 19th, 2005, 09:27 AM
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I have no intention ever to stay in Nassau nor Freeport. We go to Abaco twice a year. Please note there are over 700 islands in the Bahamas not just Nassau and Freeport. Don't judge the Bahamas harshly as a whole because of the overcommercialized Nassau!!
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Old Dec 20th, 2005, 06:19 AM
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I don't think anyone is judging the Bahamas harshly or calling Nassau overcommercialized -- this thread is about Atlantis.

Knowing what we know, if someone is disappointed because Atlantis isn't the idyllic, romantic Bahamian vacation they thought it would be, they just haven't done their homework. But with the all the fish and water slides no one can deny that it's a fun place for kids and teenagers and for anyone who likes to keep busy.

To each their own.
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Old Jan 16th, 2006, 04:56 PM
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OH boy, we are taking our twin sons age 12 in the fall for the first time. We have been to WDW, I am not comparing by any means. However, I a SCARED after reading all the reviews.
My Husband will not be to happy with me.lol...We have the Map plan and I will bring snacks, water, alcohol, lol. ect. WE are staying in a one bedroom. My kids love to swim, ect? Should we reconsider?? Are we going to be disapointed? Thanks
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Old Jan 16th, 2006, 05:32 PM
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Your 12 year old sons will have a great time. The aquariums are amazing, the water slides fun, free movies, lots of children their age, nice beach,... Atlantis is not a quiet, romantic place, but it is fun. You can save a lot of money by eating off the resort and packing snacks. Had I done more research, we would have eaten more casually some of the evenings and ventured off the property more. No matter what resort you research, people will have bad experiences and share them with you. How could your sons not have fun on a beautiful island with so much to keep them busy? Buy your husband a fancy (but expensive) drink while the boys have a great time on the water slides.
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Old Jan 16th, 2006, 05:46 PM
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I agree with lovethcape. There are a lot of Atlantis bashers out there. We enjoy our visits to the Atlantis. Yes it's big. Yes it's expensive. It's also beautiful with a great beach and the aquariums and The Dig are great. Just go and enjoy. Your boys will love it.
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Old Jan 17th, 2006, 05:41 AM
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Thanks so much, I feel much better! And your right everyone has both good and bad experiences no matter what! Also, lovethecape, thanks for the info on the meals. I am still on the fence with the MAP meal plan. One of my sons is fussy...so it might not be worth it.
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Old Jan 17th, 2006, 08:06 AM
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Natp14 - Some people like the meal plans. We wanted more flexibility. There are some less expensvie restaurants near by including a Quiznos. We had pizza delivered one night. However, most evenings we ate at one of the nicer sit, down restaurants. I made reservations one month before our trip. You can learn about the various restaurants on the Atlantis web site. My sons, ages 11 and 7 at the time were tired of eating at "nicer" restaurants and by the end of the week and welcomed the buffet. However, for my husband and me, the buffet was fine for a night or two. In the AM, we just bought bagels, pastries, and juice in the lobby of the hotel.

In a way, Atlantis is like Disney World, because it is busy, you may have to wait at various times and helps to do some research before you go. My sons liked it as much as Disney.

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Old Jan 17th, 2006, 10:12 AM
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I would take some of the bad reviews with a grain of salt. Not to discredit anyone else and Im very sorry you didnt have a great time, attacking birds, rude staff and lazy housekeepers, there is no excuse for, but I think it is important to take into consideration the circumstances of everyone. I am in my mid twenties with no kids from New York City going with my boyfriend for 3 days. I dont know that the experience of a mom with three toddlers from Kansas who stayed there for 8 nights would help me much. Prices are higher in New York City, period, so if someone in Alabama says Atlantis is pricey, it's probably something Ill be used to. $200 dinners are kind of the norm here. Also, if someone writes a bad review because they had a 3 hour check in problem, thats the experience of maybe 5% of the guests at Atlantis, the other 95% probably had a great check in experience, but you're getting that one persons bad experience only. Obviously it would put ideas in ones head. Ive read these reviews and don tget me wrong, I am a little nervous but I also realize that I need to take the reviews with a grain of salt because someone who has a bad experience is ten times more likely to tell the masses than someone who went and had a fabulous time and has no need to sit at a computer and warn anyone. And then there's the goldenrule of entertainment...see it yourself, dont depend on others. Take into consideration the tips to go buy your water elsewhere but I dont think cancelling a trip based on someone else's bad experience is very smart. ANyway, that's my 2 1/2 cents. I hope everyone has a fun time at Alantis if you choose to go, Im going this weekend for my birthday and I expect it to be great.
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Old Jan 17th, 2006, 12:23 PM
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Kimberly: You are probably correct in the fact that more people will write a bad review than a good one. Here on this network however, the regulars write both good and bad.
You will most likely have a great vacation. I think a long weekend is a very appropriate time length for the Atlantis. It is pricey, but so is 95% of anything nice in the Caribbean. It doesn't matter whether you come from Kansas or NY. I do think that different people expect to pay different prices for a vacation. At the Atlantis, you are under their roof so to speak. There are no bargains. I knew that when I booked it.
Since you have no children, I will warn you that this is a hot spot for family vacations.
I recommend the gourmet meal plan. Don't eat at the buffets except for breakfast(breakfast is very good). The nicer restaurants have very good food.
The Royal Towers was definitely the nicest building in my opinion.
We had no problems with pool chairs or beach chairs. We had no problems with housekeeping or other things people complain about.
You will find many of your NY neighbors there. It is a quick flight for them. My family flew in from NJ.
We went for my birthday and enjoyed our trip. If you have a good review when you return, don't forget to post it. If you have a bad one....well let's hope not.
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Old Jan 17th, 2006, 12:26 PM
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sadly, I just returned from a week at Harbourside. I wish I was still there.

While it CAN be expensive, a bit of planning can make it bearable.

We took snacks with us for the kids, went to the grocery and liquor store the first day. And avoided eating breakfast out of the room.

I couldnt have been more pleased with the staff, the grounds, the amenities. All of it was top notch, so I didnt mind paying top dollar.

We always had a waiter within a few minutes of sitting down at all the pools and the beaches. And at 7 bucks, the tropical drinks are about what you would pay at any resort.

I'd recommend it to everyone.
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