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Stay away from Tahiti La Ora by Sofitel

Old Jun 17th, 2020, 11:33 AM
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Stay away from Tahiti La Ora by Sofitel

I had a reservation for this lodge 7/2-7/3/20. The country is closed and the lodge is closed. However, since it was a nonrefundable stay, they refused to give me my money back even though they could not provide the service. I booked through Hotels.com and it took 45 minutes, a lot of which was pond hold, speaking to 2 people and 3 refusals to accept no for an answer before I got a refund. Hotels.com and the lodge were nightmares. Beware.
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Old Jun 17th, 2020, 12:25 PM
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I'd think your beef would be with Hotels.com . . . they were your 'booking agent'.
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Old Jun 18th, 2020, 08:45 AM
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I did go through Hotels.com. Their policy is that it is up to the hotel to determine whether to give a refund. They would only talk to the lodge, but it was up to Tahiti La Orca to make the final decision.
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