Really unhappy with Hyatt Singapore and Hyatt Hong Kong
#1
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Really unhappy with Hyatt Singapore and Hyatt Hong Kong
I've just done a business trip to Asia 11/29- 12/7, with first 3 days in Hyatt Singapore, next 3 days in Hyatt Regency HKG. Unfortunately I had very bad experiences that left a total bad taste in my mouth.
I checked into the Sing Hyatt after an exhausting flight SFO-SIN, arriving at the hotel at 2AM, only to be told that my room was not ready. Not only that, the junior suite I had reserved was "not available" and I was down graded without any comp. (the rate was adjusted). I talked to the "hotel manager" and he said- paraphrasing "we're totally booked, what you want me to do?" Adding insults to injury, I had to wait over an hour before my "room" became ready.
Then in HKG, I was in the gold passport line, my traveling companions were in the regular line. They were done WAY before I moved a step. I moved over to the regular line, only to learn that my room was not available. Here comes another REALLY bad part - One of my travel companions said tp the check-in agent: "I've just given up my non-smoking room for a smoking one, shouldn't mine be showing up as available for him?" The lady acted dumb and made me wait 10 minutes before I got my room.
I checked into the Sing Hyatt after an exhausting flight SFO-SIN, arriving at the hotel at 2AM, only to be told that my room was not ready. Not only that, the junior suite I had reserved was "not available" and I was down graded without any comp. (the rate was adjusted). I talked to the "hotel manager" and he said- paraphrasing "we're totally booked, what you want me to do?" Adding insults to injury, I had to wait over an hour before my "room" became ready.
Then in HKG, I was in the gold passport line, my traveling companions were in the regular line. They were done WAY before I moved a step. I moved over to the regular line, only to learn that my room was not available. Here comes another REALLY bad part - One of my travel companions said tp the check-in agent: "I've just given up my non-smoking room for a smoking one, shouldn't mine be showing up as available for him?" The lady acted dumb and made me wait 10 minutes before I got my room.
#4
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I'm a Hyatt Plat. Passport member, and I have to concur with you about those two Hyatts. The one in Hong Kong is getting ready to close, and while the service I received there was ok, the hotel itself was very tired...
The Grand Hyatt Singapore used to be my favorite hotel in Singapore. No longer. They did a big redecoraitng of the rooms moving them from "old world elegant" for "cheap, uncomfortable modern." The service in the Regency Club was greatly reduced, more like a cafeteria. I noted when I was last in Singapore, a little more than a year ago that there was a new manager. Not an improvement.
The Grand Hyatt Singapore used to be my favorite hotel in Singapore. No longer. They did a big redecoraitng of the rooms moving them from "old world elegant" for "cheap, uncomfortable modern." The service in the Regency Club was greatly reduced, more like a cafeteria. I noted when I was last in Singapore, a little more than a year ago that there was a new manager. Not an improvement.
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If you had booked the room for 'that night' then it should have been available, a lot of hotels will cancel a booking if you don't arrive by say 6 pm and you need to tell them if you are arriving late, if they knew you were arriving 'very' late then the room should certainly have been ready.
#6
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Business trip, reservation made through work's travel agency - CarsonWagonLit. Certainly not cheap or deep discount. and they know we were arriving via the UA flight that gets in past midnight.
still fumed!
still fumed!