orangetravelcat

This is what I originally posted and below it will be an update:Had a domestic ticket issued Jan 2003. Used it as exchange toward an international ticket, and paid an additional $900 toward the new ticket. That was in October 2003. Delta agent told me if I had to cancel, I would have one year from October 2003 to use ticket. Turns out that was wrong. Had to cancel my trip, so called DL yesterday to book another flight, thinking could use that expensive ticket. Not! DL agent, and supervisor who I asked to speak to, said ticket was only good for a year from date of original issue and the date of original issue is based on January 2003 and not October 2003. So the ticket expired January 2004 and I have been screwed out of over $1000. If the DL agent had told me, when I was booking the international flight, that the ticket expiration would be based on original date, I would never have bought such an expensive ticket. I am going to use my DL miles to get a few first class domestic tickets, and then will not be flying them again.

Update: email to customer service just got me another refusal of extension of time to use ticket. So I wrote an actual letter that I sent by snail mail and today I got a call from someone at DL regarding this. My husband spoke to them as I was at work, and the DL rep said they had reconsidered their position and were going to issue me vouchers totalling $1000 and I would have a year from date of issue to use them. Of course hubby didn't get the name of who he spoke to so hopefully the vouchers will come and there will be no problem.

Flyboy

It sounds like there could be some light at the end of the tunnel. I could see both sides of the case when it was originally discussed. (When you use those vouchers, don't change the plans, okay?) Have a great trip!

orangetravelcat

My vouchers, totalling $1000.00, arrived in yesterday's mail. Moral of my story: don't give up on the first try when someone says no!

atticus

Any magic words in your letter?

orangetravelcat

I was livid when I first wrote to online customer service. By the time I wrote the snail mail letter, I had calmed down, so was alot more polite, and also stated several options I thought would be appropriate; extending the validity date of the ticket or giving me frequent flier miles were two of them.