Go Back  Fodor's Travel Talk Forums > Travel Topics > Air Travel
Reload this Page >

United - how to link reservations?

Search

United - how to link reservations?

Thread Tools
 
Search this Thread
 
Old Jun 2nd, 2013 | 11:24 AM
  #1  
Original Poster
 
Joined: Nov 2007
Posts: 1,076
Likes: 0
United - how to link reservations?

We are considering a two week trip LHR-IAH. If we go, DH will be going LHR-IAH with us, will spend a week in Texas, then fly IAH-RTB for the last week, while the girls and I spend the whole two weeks at Grandma's.
Upon his return to IAH from RTB, the girls and I will meet him in Houston and all return to LHR together.
We chose United solely for the direct flights to both IAH and RTB. I am comfortable booking this online, but I will obviously have to book myself and the girls on one itinerary and book DH separately.
Once I do this, can I just call United and get our reservations linked, so they know we're doing the LHR-IAH-LHR portions together? Thanks!
txgirlinbda is offline  
Old Jun 2nd, 2013 | 12:38 PM
  #2  
 
Joined: Jan 2003
Posts: 33,288
Likes: 0
Yes, just call them once you have made the reservations.
Kathie is offline  
Old Jun 2nd, 2013 | 01:29 PM
  #3  
Conversation Starter
20 Anniversary
 
Joined: Jan 2003
Posts: 23,191
Likes: 0
United outsources all their customer service to India. I have had difficult experiences calling them - since some seem to read from a script. If this happens, call back until you get someone who actually is able to be helpful.
gail is offline  
Old Jun 3rd, 2013 | 05:57 AM
  #4  
Original Poster
 
Joined: Nov 2007
Posts: 1,076
Likes: 0
Oh dear lord gail, thanks for the heads-up - I really struggle with the Indian accent for some reason, and it's enough to make me want to jam pencils through my eardrums. I shall strive to be patient!!
txgirlinbda is offline  
Old Jun 3rd, 2013 | 03:17 PM
  #5  
 
Joined: Feb 2008
Posts: 13,616
Likes: 0
I've had good luck with United customer service - occasionally I have to call back and get another person, but it isn't so bad.
november_moon is offline  
Old Jun 3rd, 2013 | 05:18 PM
  #6  
 
Joined: Feb 2004
Posts: 23,073
Likes: 0
You can "link" itineraries on United.com. Whether it the same as having an agent do it, or wehther either will even have an affect, are separate matters.
rkkwan is offline  
Old Jun 3rd, 2013 | 10:57 PM
  #7  
Original Poster
 
Joined: Nov 2007
Posts: 1,076
Likes: 0
Thanks rkkwan, when I get them booked I'll check that out.
txgirlinbda is offline  
Old Jun 5th, 2013 | 07:53 PM
  #8  
20 Anniversary
 
Joined: Jan 2003
Posts: 10,819
Likes: 0
Please keep in mind that the "linking" is not the same thing as having all the reservations on one record. The different itineraries will be on separate PNRs with distinct record locators.
Seamus is offline  
Old Jun 6th, 2013 | 04:11 AM
  #9  
Original Poster
 
Joined: Nov 2007
Posts: 1,076
Likes: 0
I was just hoping to have some sort of connection between the two, in the event that there's a cancellation/flt change/etc, United knows that DH and the girls and I are travelling together. Is "linking" sufficient for this?
txgirlinbda is offline  
Old Jun 6th, 2013 | 06:31 AM
  #10  
 
Joined: Jan 2003
Posts: 33,288
Likes: 0
"United knows that DH and the girls and I are travelling together."

How does United know this? Do you think they know this because you are listed in each other's profiles or have you already linked the reservations? Once you have linked the reservations, that is all you can do.
Kathie is offline  
Old Jun 6th, 2013 | 10:48 AM
  #11  
Original Poster
 
Joined: Nov 2007
Posts: 1,076
Likes: 0
Sorry, Kathie, perhaps I wasn't clear - I want to link the reservations so that United knows that we are travelling together. I am trying to find out if that's the correct term and the right thing to do to get what I want. We haven't even booked the tickets yet.
txgirlinbda is offline  
Old Jun 6th, 2013 | 10:52 AM
  #12  
 
Joined: Jan 2003
Posts: 33,288
Likes: 0
Sorry, I misunderstood you.

Yes, what you want is to have the reservations linked. Because not all of the flights for your family are the same, they cannot be on the same reservation number, but the linking will tall them you are traveling together.
Kathie is offline  
Old Jun 6th, 2013 | 12:12 PM
  #13  
Original Poster
 
Joined: Nov 2007
Posts: 1,076
Likes: 0
Thanks - that's what I was hoping!
txgirlinbda is offline  
Old Jun 6th, 2013 | 08:02 PM
  #14  
20 Anniversary
 
Joined: Jan 2003
Posts: 10,819
Likes: 0
Actually, that is a misperception. The linking is nothing more than a note in the comments section of the record, and it is not "computable" meaning that if the automatic rebooking, reseating, etc. processes occur in the event of an irrops the two reservations are processed separately. Unfortunately, once the tickets have been issued there is no way to "link" them into in a single record. This means that if there does happen to be some irrops that results in a change of flights, be sure you check carefully and probably contact the airline and point out that you are traveling together.
Seamus is offline  
Related Topics
Thread
Original Poster
Forum
Replies
Last Post
travohelp
Travel Tips & Trip Ideas
0
Nov 3rd, 2017 02:53 AM
jorjeluius
United States
0
Nov 1st, 2017 08:41 AM
Ackislander
Air Travel
8
Apr 27th, 2009 09:34 PM
Katie_H
Air Travel
6
Nov 8th, 2008 01:34 AM
Sher
United States
13
Jul 20th, 2007 07:43 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement -