diann24

Last Janurary my DH and I flew to Aruba from EWR. Our flight was very late in leaving. We were given a paper like a check but somewhat longer for a free drink and 10% off our next flight. In the summer I booked another trip to Aruba back in the summer for Feb 2014. All was fine today I get a call from United telling me that I inadvertently used the same "pin" number for both our discounts. MY BAD!! I told them I did not have the little piece of paper anymore, I had thrown them out for now I cannot locate them. They are charging me the full price knowing I was entitled to the discount knowing we traveled together knowing I was fully entitled to the discount. I hate UNITED Airlines, they are rip offs. I know it was my mistake it was my own fault but I still cannot stand them for what they did. Poor customer service!! The flight was fully accepted back in July when I booked it how was I to know they would come back later with this story. I never dreamed.

sparkchaser

How is it a ripoff if you lost the discount due to your error?

I guess this is a lesson to not throw travel documents away until after you have traveled/gotten all of your luggage/miles have posted.

RoamsAround

OP admits mistake was her fault but still blames (hates, pretty strong word) the airline for poor customer service.

What exactly did the airline do wrong? Because of a flight delay, they issued vouchers to the passengers for a free drink and $100 discount off of future travel. Then, they honored the one voucher that was properly redeemed. OP mass an error and tries to claim one voucher twice - no company should be expected to give two credits for one voucher. OP throws out "second" voucher, then complains when airline won't honor a now non-existent voucher.

Sorry, but OP is expecting too much.

diann24

This is exactly why I never come on these boards.

I strongly admitted that I made the error point is why at the time back in July, when I booked the flight was it accepted in computer. I find out several weeks prior to the trip the error. Are airlines implying I am a scammer they clearly know I was on the flight last January I can certainly prove that and henceforth entitled to 10% discount. That is my point. One time they charge for a carry on the next time they do not on the same exact flight. Airlnes are a total rip off. They are opportunists and who would keep a small piece of paper like that the size of a check after booking and all was accepted in JULY!!

J62

I believe diann's point is that when she rebooked with the vouchers back in the summer, albeit incorrectly apparently, no flag was raised by United. It is only now that they bring up the issue, so I agree with the complaint.

It is reasonable to assume you don't need to hold on to the paper voucher 4-5mo after making the booking and being told everything was ok.

diann24

THANK U J62!! Exactly my point!! You are "spot on."

fmpden

......I know it was my mistake it was my own fault but I still cannot stand them for what they did.......

What an arrogant attitude !!! No one want to take responsibility for their actions.

newtome

I don't understand. Did you each have a coupon? I have never been able to use the same PIN number for two different coupons. What is true is that with the 10% discount,. you can't book the two flights together so maybe that is the problem? Whenever i have had a percent off, it only lets me book one ticket with that discount.
HOWEVER if you have a twitter account, many have found that UA responds more favorably to a twitter complaint than any other.

Jeff_Costa_Rica

For those of you are piling on the OP, I think you're missing the point. Read her post again. She fully admits accidentally making the mistake with the vouchers and the PIN numbers. That's not her complaint. Why is United just notifying her of this now, months after the trip was booked and the voucher number accepted? That's her complaint, and I think it's a valid one.

Diann, I hope you're still going on your trip, even if the fare is 10% more. The vacation is your time in Aruba and that will still be enjoyable. The flights are the necessary evil to get there and back. Keep that in mind.

Seamus

If you completed the purchase months and and received a ticket, I'd tell them to take a hike, it's their problem, and if they attempt to do additional charges you will both dispute with the credit card company and file a complaint with the FAA, which looks very poorly an the practice of changing price after the sale.
How can they even prove that you used the same PIN? Maybe it's a computer error on their part? If the transaction went through to completion, it's a done deal. Whole thing sounds fishy...

diann24

This is exactly what happened--I received the email confirmation yes the ticket. I did all of this over the computer. This was last summer. I also said how do you know we did not receive the same pin number as we traveled together we are husband/wife. OH NO that is not possible she said.. I can call my credit card company and dispute the charge that is an idea but in the meanwhile I may have problems at the gate on 1 February when I leave for Aruba.

Jeff, yes we own a timeshare there and go there every year I would not miss out on a week to Aruba for the 10% increase. I just find it annoying. I have only told the story to warn others not to throw there coupon away, as I did and double check your numbers.

diann24

To be clear the tickets was purchased 6 June 2013. 7 months later they come back and tell me I owe 10% more on the ONE ticket not both. I received confirmation for both tickets on that very date 6 June. I assumed it was a done deal--

diann24

I just now rent into my credit card info to see what was charged and I have been charged FULL FARE a total new ticket for $563.00 not 10%. I have been on the phone, then diconnected, and they are saying that this is a new reservation. Now I am going to have to prove I had one and paid for one to begin with. I am serious! This is really happening.

Seamus

So sorry you are having to deal with this. Suggest you be sure to have copy of the original receipts - the ones with ticket number on it, which starts with 016 and has ~13 digits. It documents that you completed the transaction back in June and the price that was charged and paid. Call and state that you have this original receipt showing a completed transaction, that there should be no additional charge and you intend to protest the new full fare charge. Get the name of this and all agents with whom you are speaking and write it down. If the agent you get seems unwilling or clueless, nicely ring off, hang up and call back. If the next agent is equally clueless or unwilling to listen to reason ask that your call be escalated to the next level supervisor.

Do report back!

newtome

Seriously, go on twitter if you can. UA is VERY responsive to social media complaints!

clevelandbrown

It has been a while since I used vouchers, but my recollection is that when you buy a ticket for two, and there is reason for them to issue a voucher, they issue one to each traveler, rather than one to the flyer who bought the original ticket. When you then buy a ticket for two, you are limited to using the one voucher in your name. My solution after discovering this was to buy two separate but identical tickets, one for me and one for my wife (using her account) and apply a voucher to each ticket. I found that inconvenient, but I can understand not allowing another person to use a voucher that was issued to my wife. Since my experience is dated, things may certainly have changed

I found your postings unclear and I suspect your communications skills are a part of the problem, so I would suggest you get another person to deal with the airline for you.

Jeff_Costa_Rica

I thought the OP explained the situation very clearly. She fully admits making the mistake with the voucher numbers. Her complaint is that the ticket purchase appeared to go through just fine last June. Why, seven months later, is United just now coming back and notifying her of a problem? That's the gripe.

sassy27

I agree with the OP and she was clear in the first post. At the time of the booking the red flag should have been raised so it could have been fixed right then and there. Who keeps a gift card after it was used at the time of the transaction? To me that's the same thing. Besides, how do you know you know you used the same PIN for both tickets? It went though and for all you know they might just to be scamming you.

Seamus

so, anything new to report, diann?

diann24

Seamus, It was mostly all my fault. I respectfully choose not to discuss it on here any further. I do appreciate you asking. Just my preferences. 2 weeks from today I will be in Aruba. Yeah!! That is all that is important right now. Bye...take care.