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United Airlines

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Last Janurary my DH and I flew to Aruba from EWR. Our flight was very late in leaving. We were given a paper like a check but somewhat longer for a free drink and 10% off our next flight. In the summer I booked another trip to Aruba back in the summer for Feb 2014. All was fine today I get a call from United telling me that I inadvertently used the same "pin" number for both our discounts. MY BAD!! I told them I did not have the little piece of paper anymore, I had thrown them out for now I cannot locate them. They are charging me the full price knowing I was entitled to the discount knowing we traveled together knowing I was fully entitled to the discount. I hate UNITED Airlines, they are rip offs. I know it was my mistake it was my own fault but I still cannot stand them for what they did. Poor customer service!! The flight was fully accepted back in July when I booked it how was I to know they would come back later with this story. I never dreamed.

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