Turkish Airlines- horrible experience

Sep 1st, 2011, 01:25 PM
Join Date: Jan 2003
Posts: 92,040
Nothing in this complaint is specific to the airline "jellybelly" joined this forum to bad mouth. You can't just not show up for a middle leg of an air ticket and expect the rest of the legs to stay in place. No airline works that way.
suze is offline  
Sep 1st, 2011, 01:27 PM
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Oops sorry, this is an *OLD* post, topped by Andre for some reason. This OP is long gone.
suze is offline  
Sep 25th, 2011, 04:11 AM
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Everyone seems to disagree with the author but there is some degree of truth. I live in Europe and I have flown Turkish airlines about three times and in all the said times I have not missed an irregularity. The most common one is poor coordination between connection flights, I had never imagined I would keep time for the first flight then this first flight gets late and the other one leaves. In this case I was not late but the aircraft I was in was late for the next flight at Istanbul. I had to wait for the next day aircraft which was supposedly to depart 06.35 PM to Nairobi. I wondered what I would do at the airport for a cool 21 hours. Well I accepted the fact, when this happens for other airlines such as KLM which I frequently use nowadays,at least they pay or rather takes care of some of your expenses like hotel and meals prior to your next trip. It became a big show to 'convince' the management to reason in that way, partly because of LIMITED English language and I would say arrogance.

My second worse thing about Turkish airlines is the fact I had to run in order to check-in for the connection flights even when I just alight from one and go straight to check-in, I am young and I managed but the older ones had to go through the same process the original author of this article went through, coz they most likely missed the flight and probably had to wait for the next ones or even the entire flight is cancelled and the worst thing is its the airlines' fault not the passengers'.

Thirdly is lose and late deliveries of checked-in luggage. My bag had to be delivered on a later date just because the staff at Istanbul did not manage to transfer all the luggage to the connection flight. I had to file a complain and have my bag delivered in like two days, I had important things in that luggage and I felt pissed off. Nevertheless I was happy coz it got delivered anyways, one of my friends has lost a bag and had a hard time in filling complains with the airline for compensation of the lose.

Above all courtesy like posted by the original author of this article, is nothing to go by as per the Turkish airline staff. I even wonder why it should not be disbanded from the Star alliance group of airlines, unless the rest of them are also down to do with service.

Having have pointed out those few problems, I have to appreciate that the lapse has not been allowed into the engineering part of the airline because they still have good pilots and well serviced and maintained aircraft. But if the lapse is allowed to move from operation arm to the technical arm, I don't want to be a prophet of doom but I better let the CEO of the Airline know that I am predicting at least two aircraft accidents within the next four years, and the entire group had better been reading these complains because their competitors are using their weakness and their business once more, I don't wonna be a prophet of doom but will surely go under within the next ten years.
Betty_Maina is offline  
Sep 25th, 2011, 04:18 AM
Join Date: Sep 2011
Posts: 2
Oh yeah...change of gates also pisses off..gates are changed like four times and by the time you notice, you have missed your flight and they don't give a f%#k..
Betty_Maina is offline  
Dec 9th, 2011, 11:26 AM
Join Date: Dec 2011
Posts: 3
I fly Turkish Airlines quite a lot and for preference but there lots of points which they should do better.

1. Not only do their staff not speak enough English, it is sometimes very hard to contact them on the phone at all. I am writing this because their main, indeed their only, number 444 0 849 has been giving the engaged signal for about ten hours. Perhaps they have changed their number? No indication of that anywhere. I need to speak to them but what can I do? It is a nightmare.
2. English is often poor in announcements. Coming into Istanbul for example they explain to passengers that if there are customs facilities at their final destination, then luggage is cleared through to it automatically. If it isn't they must pick it up in Istanbul. OK bright passengers look at the baggage slip but I know scores of people who have been baffled by this to the point of becoming separate from their luggage.
3. The Turkish Airline website is also poor and unfriendly to users. Some days will not take Visa cards or times out or is just unintelligible.
4. They have some payment rules. If you do change a flight time and agree to pay a supplementary charge, it has to be paid in person at one of their offices. But in many countries now their only office is the ticket office at the airport. Why on earth can they not take a credit card payment over the phone or on-line?
5. I have heard terrible stories from friends whose connections were cancelled and Turkish Airlines staff failed to take the appropriate action or indeed any action, though they promised to do so. So I am in some sympathy with the original complainant.
Yorkshireman is offline  
Dec 9th, 2011, 11:30 AM
Join Date: Dec 2011
Posts: 3
Oh and I should have added that they have unnecessarily tight long distance international connections. On one transatlantic flight, they insist on giving a two hour only connection or charging you more. Three times I have caught the connecting flight within the US by the skin of my teeth but my luggage has missed the connection and I have had to hang around at my final destination waiting for it to arrive. However much you tell them about this, they just ignore it. Very poor.
Yorkshireman is offline  
Dec 9th, 2011, 11:36 AM
Join Date: Dec 2011
Posts: 3
Stop press: About twelve hours after I first started calling them, the Turkish Airlines number is now ringing normally. Only problem: it is now nearly eleven at night!
Yorkshireman is offline  
Dec 11th, 2011, 01:17 PM
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My husband and I recently flew round trip from JFK to IST as well as 4 Turkey internal flights--all on Turkish Airlines. We never had a problem and the flights were all as comfortable as any flights I have taken in coach.
JaneB is online now  
Jan 10th, 2012, 12:57 AM
Join Date: Jan 2012
Posts: 1
I would like to share my experience with this atrocious airline:

On the 6th January I traveled from Istanbul to Erbil, Kurdistan. Upon my arrival both my bags were missing despite the flight being completely empty. The next day I received a call that my bags had arrived in Erbil. I went to collect them at Erbil International airport only to discover that only 1 bag had arrived and it was completely destroyed. The bag still missing contained most of my clothing and other important contents in order for me to conduct my business in Erbil. I called Turkish Airlines in Istanbul and had an extremely difficult time trying to firstly hear the agent on the other side of the line (sounded like the call was being placed from the bottom of a fish bowl)and the agents English was very poor. They were unable to assist me despite me giving them all the required information (tag numbers, flight numbers, boarding pass etc.) The contents of my luggage is probably worth more than US$ 3000 and some of the clothing was bought on my trips the the USA and can not be replaced. Today again I called Erbil airport to see if my bag had arrived but still nothing. In Istanbul I saw a pile of luggage scattered all over the place, some bags spilling their contents and I still remember thinking, thank goodness that's not my baggage, boy was that short lived. I saw on BBC and interview with the CEO of the company and he was telling the interviewer how great his company was and how they offered world class service. I think he needs to be re-interviewed and questioned about his companies poor service and how many of his customers have lost bags. I have visited various sites to express my anger about their service and was shocked to see how many other passengers have experienced the same thing. At Erbil airport they have a room full of lost and damaged bags and when you submit your claim via email you receive an automated response stating "***This is an Automated response***
Dear Sir/Madam,
We acknowledge receipt of your message and thank you very much for taking time to contact us.
We will study your request and due to high volumes will reply to you as soon as possible.

The message clearly reveals that they have a high volumes of lost baggage. Perhaps BBC should look into this and use this information when they next interview the CEO. I am taking this very personally and will stop at nothing to expose this airlines atrocious service. I urge all customers of Turkish airlines who have experienced the same sort of treatment to visit blog sites and social media sites to expose the poor service they are giving. I have no idea how they could have been voted Europe's best airline. Perhaps best airline in the category "Worst Airline in Europe"
Korkie is offline  
Jan 16th, 2012, 06:13 PM
Join Date: Jan 2012
Posts: 1
What we want to say at here is that :

First, Turkey Airline damaged both our luggage but only compensate one. We think they damaged not only passenger's bags but also hurting their hearts.

Second, both there Beijing office and Head Office response passengers unbelievable slow. It took us three days to reach their Beijing staff and three months to get the reply from their head office. Turkey Airline only has one staff working at Beijing Airport who only comes to office a couple of hours at night. Although they set an emergency contact mobile number, they never answer the phone at all.

Third, Turkey Airline DISCRIMINATES PEOPLE FROM DIFFERENT COUNTRIES AND REGIONS. On their official web site, the Passenger Service on International Section allows passengers notice airline within seven days when their luggage damage. But in their Beijing office requires passengers must claim exactly on the day when they arrive. Any later claims will not be accepted. BUT, the funny thing is that their office is always closed and their staff can never be reached at all.

The last we promise at here to tell all people we know and all our friends around us not to take Turkey Airline any more from now on.

A couple from China
Wang is offline  
Jan 23rd, 2012, 03:22 PM
Join Date: Jan 2012
Posts: 1
I have a question to the people who lost their baggage, 'did you get your compensation atlast ?' and also did you deal with turkish airlines customer care which is in istanbul? I would highly appreciate if you could reply on this matter.Last week i lost my baggage on ist-jfk flight. So i am really concerned. Thanks.
shahparsimi is offline  
May 27th, 2012, 06:48 PM
Join Date: Feb 2011
Posts: 2
understand your frustration but normally ticket changes are not possible if you did not buy a flexible ticket which is costlier, no airline would do what you asked.
umityigit is offline  
Jun 3rd, 2013, 12:17 AM
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Posts: 28
anybody have a US number for Turkish Air...not one that goes to Turkey?
luciemom is offline  
Jun 3rd, 2013, 02:32 AM
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Posts: 32,698
Does this one go to Turkey?

Service Center USA

Monday to Friday:
Phone: +1 800 874 8875
Working Hours: 09:00 AM - 05:30 PM (PST)* Closed on weekends and public holidays.

You can also select one of these.


If you don't get any response to hose numbers, ask on the Turkish Airlines forum on Flyertalk.

kybourbon is online now  
Jun 3rd, 2013, 02:34 AM
Join Date: Oct 2003
Posts: 32,698
I posted this on your other thread you.

kybourbon on Jun 3, 13 at 6:32am

Does this one go to Turkey?

Service Center USA

Monday to Friday:
Phone: +1 800 874 8875
Working Hours: 09:00 AM - 05:30 PM (PST)* Closed on weekends and public holidays.

You can also select one of these.


If you don't get any response to hose numbers, ask on the Turkish Airlines forum on Flyertalk.

kybourbon is online now  
Jul 8th, 2014, 08:19 AM
Join Date: Feb 2007
Posts: 2
My baggage was damaged in Turkish Airlines internal flights. They were nice in the beginning to provide me with an email and asked for information.

It has been a month since then and I no longer receive any email replies or updates and cannot get thru their phones.

Any idea what I can do?
Atul is offline  
Jul 11th, 2014, 03:04 PM
Join Date: Oct 2007
Posts: 11,997
Claim it on your travel insurance.
Bokhara2 is offline  
Aug 5th, 2014, 08:29 AM
Join Date: Aug 2014
Posts: 2
I also have the problem with this airlines

I bought the domestic flight tickets of Turkish Airlines with my American bank account. and now i left The States so i canceled my bank account before i left the country. then I realized I couldn't make it to the trips in Turkey (Istanbul - Bodrum for round trips tickets) anymore. so I went to The Turkish Airlines Head Office in Taksim Square (Istanbul) to do cancellation and refund. Staffs there canceled my flights but I have to call to the Call Center for refund since I dont use that bank account anymore.

So i called I had to talk to many call center took me an hour for waiting and I talked to them just few mins. 1 staffs from customer service said I have to go back to the office that I canceled my flights and I could get a refund money in cash. I went back to the office next day in the morning. I talked to staffs there and they said I need a paper from Bank in America to confirm that I used to have that bank account and now I closed but Bank of America can not do anything. This bank doesnt do any paper and send to customers with Email. even can not do anything after the customers closed the bank account because they dont have enough information about customers to verify the bank account! so it mean I CAN NOT get any paper from Bank of America.

I called back to Turkish Airlines Customer Service to ask any other solution could they do or I could do to get my money ( 561 Liras, 8,404 Thai Baht, 260 US Dollars or 195 Euros) back. But they dont have any other solution. I can only have the same bank account or get a prove paper from bank account or... I lost my money... which mean I LOST MY MONEY

THIS TURKISH AIRLINES has really AWFUL customer services. They dont know how to find other solutions for customers to keep customers feel happy to traveling around the world with

so I would recommend to you who are reading this... dont buy ticket from this airlines staffs are not really nice in the airplanes. They dont have service mind which mean they should not be the flight attendance and customer service since they can not find any other way to solve the problem while other airlines could do the refund with money... They should not be the 3 biggest airlines in Europe anymore

faithyui is offline  
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