alexbk66

My wife flies Qatar too and always has problems.
Last flight (14 Dec 2012) she arrived to the transfer desk in Doha on time, but her luggage was already unloaded, just in case she might be late!
The transfer was between two Qatar flights, the first flight arrived on time!
What the hell? What kind of service is it?

Lololittleone

I wonder how much time Qatar Airways spend on this site instead of handling customer complaints. When I tried to call them to complain they put the phone down on me. When I sent two emails to complain they dont respond. When I flew with them they kept me waiting on a plane for 5 hours with no water, food or air conditioning. When they lost my luggage and I complained - no reply. I have no idea why they have won an award - I fly with Easyjet every two weeks and never have any issues. In fact they are brilliant. A budget airline compared to Qatar Airways and looking brilliant - hmmm I wonder who is buying the awards for Qatar Airways.

PanD

Belated observation, but what is it with ‘multi’ posters like ‘Rastaguytoday’ that often leads them to ridicule the contributions and views of less experienced members such as ‘ccfccf’? Slow personal learning curve perhaps? If I stick my finger down the waste disposal unit (once) I immediately consider myself sufficiently experienced to warn others not to duplicate the experience. How many fingers do you still have ‘Rastaguytoday’? And good on you ‘bettyk’ (August 13, 2012) for sticking up for ‘ccfccf’ … what point input from people like ‘RoosterGuy’? To paraphrase his own comments, I’d guess he’s ‘full of it’ (plus some).

My wife and I travel reasonably regularly and I rarely find myself moved to waste time penning ‘put-downs’. A warning of a personal poor travel experience, maybe. Take it or leave it. Read them all. Form an opinion of your own.

I can’t help wondering where these ‘multi-posters’ get the time to post AND travel. I see ten, twenty, thirty thousand plus posters on some sites. Real, vastly experienced travellers? Or maybe just lonely ‘would love to travel’ some day fantasizers sitting endlessly in a dim room with their only friend the keyboard, forever roaming the travel forums in the hope their ‘vast (imagined?) experience’ will amaze someone out there in the real world. I generally don’t give their ‘listen to my vastly experienced head’ opinions much more than a cursory glance.

Yes, this is my first Foder’s post and yes, I did join just to comment. And, based on a single, four x 6 hour legs experience, I wouldn’t let my dog (and I don’t even have one) travel on Qatar Airways.

ggg1234

Here are a few examples of the very poor customer service:

I bought a ticket that I needed to move one day further. I have been trying to make this change for 10 days now, please see a list of the problems:

1. "Manage my booking" - does not really allow you to manage your booking. Any half decent airline in the world allows you to make the changes online - NOT QATAR
2. I answered on top of the e-mails sent to me (none of the with "do not rely") and had no message of failure sent back and also no answer
3. There are no easy to find e-mails on the website to get in touch with customer services - I had to get this one from wiki.answers - I finally sent an e-mail complaining, got a "we will get back to you in 48 hours" - That was 5 days ago and still nothing.
4. I finally called up the office in the Philippines and find out that if I make a change I have to go to the airport to make payment.- what is the point of online booking if I have to go all the way to the airport for a US$100 fee.
5. Philippines customer service tells me that maybe Singapore office can take payment on the phone. So I call them up - Only to get stuck on waiting lines of over 10 minutes (on a international call) while all agents are "busy".
6. I finally manage to talk to the Singapore office. And they manage to "change my reservation" - but guess what, I still have to go to the airport to make the payment for the change - in a maximum of 3 days. (I work! and I am not even in the country)

After this same complaint to the person in the phone from Singapore, she sends me a form I have to fill in and send back so my payment can be done and I can avoid going to the airport - Of course with this I have to fill in a form, copy my credit card, copy my passport and send it all in.

For real! What is the difficult of setting up your website so you can make changes online.

On the other hand, with Singapore airlines, they allow me to make any changes online or even on their app - Worth the money!

ggg1234

Also try the "click here" (does not work)

http://support.qatarairways.com/entr...-Qatar-Airways

And the e-mail they give you is the one that they do not answer to.

StevenGerrard

1st impression is last impression so Qatar Airways Make this with you. Finally Which type of service you want and exactly what happens with you.

Ruche

Qatar airways never again in my life will I make use of that airline.
I would rather pay a little more than to be in situations where I am stranded and loose so much money.

I try out so many airlines but this was my first and last attempt with Qatar,

adios from me, my friends, family and everyone I know to never use this airline ever,

pariswat

Never ... ever ...

I wonder how airlines companies survive.