NWA/KLM Seat Assignment

Old Mar 1st, 2006, 03:23 PM
  #1  
Original Poster
 
Join Date: Dec 2005
Posts: 31
Likes: 0
Received 0 Likes on 0 Posts
NWA/KLM Seat Assignment

When I made my reservations last week, I was able to reserve some of the seats I wanted (multi-leg trip). Since then I have not been able to access that section of the NWA site.

I continue to get the following message: "Seat assignments for this flight/airline are not available online at this time."

This screen does show a couple of my seats - but I can't continue. Has anyone else experienced this problem? Is there a way around this screen? Is a computer problem at their end?

Thanks.
boomerm3 is offline  
Old Mar 1st, 2006, 03:50 PM
  #2  
KT
 
Join Date: Feb 2003
Posts: 1,437
Likes: 0
Received 0 Likes on 0 Posts
Are you talking about intra-Europe segments? If so, it's normal for airlines not to pre-assign seats on flights within Europe, but to assign them when you check in.
KT is offline  
Old Mar 1st, 2006, 04:15 PM
  #3  
Original Poster
 
Join Date: Dec 2005
Posts: 31
Likes: 0
Received 0 Likes on 0 Posts
Yes, KT - Europe to Africa. Does 'check-in' mean at the gate in Europe? Or my origin in the US? Or what?

Thanks for helping.
boomerm3 is offline  
Old Mar 1st, 2006, 04:32 PM
  #4  
KT
 
Join Date: Feb 2003
Posts: 1,437
Likes: 0
Received 0 Likes on 0 Posts
Actually, I don't know about Europe to Africa, just about within Europe. Somebody else here may know more. Sorry.
KT is offline  
Old Mar 1st, 2006, 05:23 PM
  #5  
 
Join Date: Jan 2003
Posts: 2,154
Likes: 0
Received 0 Likes on 0 Posts
My guess is that you're not able to choose seats on the KLM-operated portions of your trip. That's typical. I had the same thing happen on flights I took last week, but I found that KLM did honor my aisle seat request that I keep in my profile.
Flyboy is offline  
Old Mar 1st, 2006, 05:34 PM
  #6  
 
Join Date: Jan 2003
Posts: 13,125
Likes: 0
Received 0 Likes on 0 Posts
KLM allows seat assignments starting 90 days prior to the flight. Could your flight(s) be more than 90 days away? Either that or you may need to call NW to get your seat assignments by phone. You can definitely get advance seat assignments on AMS-Africa flights.
Patty is offline  
Old Mar 15th, 2007, 01:20 PM
  #7  
 
Join Date: May 2005
Posts: 22,188
Likes: 0
Received 0 Likes on 0 Posts
I am trying to book seats on KLM from JFK-AMS and AMS-CPT. On the site, and by phone with NWA here in the US, I have been told that I can do this only 90 days before the flight. So how can I book the AMS-CPT seats now? Or the seats for both flights?
ekscrunchy is offline  
Old Mar 16th, 2007, 03:19 AM
  #8  
 
Join Date: Jul 2006
Posts: 1,836
Likes: 0
Received 0 Likes on 0 Posts
I also used to get answers from NW that no, they don't have access to KLM's system. I don't know if this is real or a pathetic excuse.

Have you tried calling KLM directly? Even then I think they only allow seat request 90days before the flight. Also, in general European carriers are less neurotic when it comes to seat request. Remember it's "request", not "assignment".
W9London is offline  
Old Mar 16th, 2007, 04:31 AM
  #9  
 
Join Date: May 2005
Posts: 22,188
Likes: 0
Received 0 Likes on 0 Posts
Thanks, W9. They do not appear to even have an office in the US anymore (how can this be??) so I could try calling Holland...

We can't even get on to the KLM website here in the US; we get shifted to the NWA site.
ekscrunchy is offline  
Old Mar 16th, 2007, 04:46 AM
  #10  
 
Join Date: Jul 2006
Posts: 1,836
Likes: 0
Received 0 Likes on 0 Posts
their netherland reservation number is 31.20.4747.747. I can give you a UK number if this doesn't work but it's a premium rate number.
W9London is offline  
Old Mar 16th, 2007, 08:10 AM
  #11  
 
Join Date: Jan 2003
Posts: 13,125
Likes: 0
Received 0 Likes on 0 Posts
ekscrunchy,
If your flights are more than 90 days away, you can't get your seat assignments now. Just wait until 90 days prior and call NW reservations. They'll assign your seats then. You can make two separate calls if you wish, one when the JFK-AMS is within the 90 day window and the following day for the AMS-CPT flights.
Patty is offline  
Old Mar 18th, 2007, 08:54 AM
  #12  
 
Join Date: May 2005
Posts: 22,188
Likes: 0
Received 0 Likes on 0 Posts
Thanks, Patty. I did not even realize I would have to make two calls; thought they would book both seats at the same time... But not a big deal..I will call early that day...
ekscrunchy is offline  
Old Mar 18th, 2007, 05:45 PM
  #13  
 
Join Date: Jan 2003
Posts: 13,125
Likes: 0
Received 0 Likes on 0 Posts
You do not HAVE to make two calls. Since your two flights (JFK-AMS & AMS-CPT) aren't on the same date, they'll become eligible for advance seat assignments on different dates. You can certainly wait until your AMS-CPT flight is within the 90 day window, then make one phone call and get seat assignments for both flights. Hope that clarifies things.
Patty is offline  
Old Mar 21st, 2007, 11:30 AM
  #14  
 
Join Date: Aug 2003
Posts: 1,513
Likes: 0
Received 0 Likes on 0 Posts
We did AMS to Africa recently. I managed to NWA here in the US to book those seats but it took a couple of phone calls before I got someone who did not even question me but went ahead and did it. The seats were all exactly as I requested on every flight.
J
jules39 is offline  
Related Topics
Thread
Original Poster
Forum
Replies
Last Post
ellene
Air Travel
6
Apr 17th, 2010 05:59 AM
mnss
Europe
25
Sep 22nd, 2008 10:00 AM
lyndash
Air Travel
16
Sep 21st, 2007 02:01 PM
Intrepid1
Air Travel
9
Feb 17th, 2006 11:04 PM
Melissa
United States
11
Nov 3rd, 2003 09:52 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Do Not Sell My Personal Information