I booked a ticket for my aunt and brother to visit me, from Vietnam to the U.S. via Korean Airlines (booked through orbitz). There is my aunt's middle name ON THE TICKET and ON THE PASSPORT. However, at the Vietnam's airport, the Korean Airlines manager insisted that there was no middle name in the "system", and thus refused my aunt to get on the flight.

Orbitz has CANCELLED the whole trip and declined to refund since they consider it a "no show". I'm not sure I did anything wrong at all through the whole process. To whom should I contest this decision?

It's $3,000 in lost tickets, plus thousands more since I have to re-book so close to the flight date. We're truly depressed by the situation since this is supposed to be a long-awaited reunion...

I suggest you go to www.flyertalk.com , register and pose this problem there. They seem to be the 'all things flying' experts.

What a shame. Did you book the flights on line yourself? How were you to know a mistake had been made if the name is correct on your ticket? Sorry I have no suggestions for you but wish you well in your efforts to get some satisfaction. I'm assuming that your brother chose not to fly because your aunt couldn't but my guess is that the airline can legitimately consider him a 'no show', not that that is fair.

Good luck and let us know how you make out

Orbitz would not have cancelled the booking; the airline would have done that.

Stephen Sedlak
Director, customer relations
[email protected]
(312) 416-0018

Hi Andy,

My name is Jeanna, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Jeanna
Orbitz Customer Relations
Chicago, IL

Hi Jeanna, I will contact you immediately.

Dear everyone else, I will report back this saga. At the moment, I am able to book another last minute ticket for my relatives to LAX (but only with much higher price + having to ask my company's travel agency for a favor).