KLM - I think not!

Old Jul 20th, 2015, 07:14 AM
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You, too? So sorry to hear your story and outraged that KLM is still perpetuating this scam and getting away with it.

I have yet to receive a reply to my April complaint to KLM after my nightmare experience. I wonder how the airline figures out who actually gets the comfort class seat after they over sell those seats to multiple unsuspecting passengers. Maybe they throw all the suckers names that fall for the scam into a wooden shoe and pick out a few lucky winners? What a joke that airline is.
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Old Jul 20th, 2015, 09:48 AM
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Booked KLM BC tix for one transatlantic segment next March, using miles, and now dreading it...
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Old Jul 20th, 2015, 10:45 AM
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Posting a perhaps totally irrelevant guess...

It sounds to me like certain airlines have not fully updated or replaced the old-school seat assignment software despite having begun to sell seats in a way they didn't do before. So one side of the operation takes your money for a seat, but the other side fails to actually secure that seat and continues to assign and reassign seats based on some internal rubric, the way all seats (except FC, of course) used to be assigned back in the day.

As I said, just a guess, and largely irrelevant!
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Old Jul 20th, 2015, 12:38 PM
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<i>Booked KLM BC tix for one transatlantic segment next March, using miles, and now dreading it...</i>

In business class (I assume that is what you mean by BC) their product isn't the best, but it isn't the worst. If you get on a flight with their new flat beds, it will actually be pretty decent. It is similar to the new flat bed seats Lufthansa uses and similar to those used on some United planes. Personally, I don't think it up to the standards of Delta, US Airways, or the new Air France and American flat bed seats, but it gets generally positive reviews.

As for service... If everything goes to script, KLM really isn't that bad. Food in biz is okay and their wine selections can actually be quite good for an airline. Service is efficient, if not overly friendly. And AMS is a nice enough airport.

But... when things go wrong on KLM, they don't care about solving your problem and they too often resort to "that is not possible" as the answer to everything. They throw up their hands and push the problem back on you. It can be super frustrating, but they aren't alone in it. British Airways, for example, can be even worse (if that is possible) when things go wrong.
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Old Jul 20th, 2015, 01:21 PM
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The seat on my AMS-SFO leg is angle flat, but I find the more desirable flat bed less essential on return trip. And the price in miles was right.
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Old Jul 21st, 2015, 04:33 AM
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It may be noteworthy that KLM has the nerve to put 10 "Comfort Class" seats per row in their B777s. The extra leg room seems to be the only advantage of CC; the seats are just as narrow as in economy.

In my opinion KLM has to play the part of cheap carrier in the skyteam alliance; cheaper and worse than Air France or Delta.
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Old Jul 25th, 2015, 02:30 PM
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Sorry to hear that the OP still has not gotten a reply. That's bs CS.
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