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Is it possible to get a free upgrade for poor service?

Is it possible to get a free upgrade for poor service?

Old Aug 6th, 2002, 03:31 PM
Posts: n/a
Is it possible to get a free upgrade for poor service?

Last week I flew from west coast to east coast. First flight flew out of lax was ontime but after landing in charlotte we sat for an hour and a half due to lightening in the area. Then, once we got off the plane, I checked in for my connection, got my pass, went to the bathroom, when I got back it was cancelled. They put me on a flight 3 hours later. Waited waited. Got on next plane which, once I sat down I had another 1 hour delay due to weather. When I arrived for my return flight yesterday I asked for a complimentary upgrade, no way I was told. I asked for a supervisor, none was available (shaft I say). My question is, what has to happen to get a complimentary upgrade???????
Old Aug 6th, 2002, 03:38 PM
Posts: n/a
By the way -- there were empty seats in first on my return, I checked!!!
Old Aug 6th, 2002, 03:50 PM
Posts: n/a
It sounds like all your delays and inconvenience were caused by weather. I assume that all passengers on the flight were similarly inconvenienced. Do you think they all should get an upgrade?

Nope . . . airlines have no obligations in the case of weather caused delays. They are looking out for your safety and the safety of their crews and equipment.

Upgrades are customarily given out for many reasons, but not for an occurrence beyond the control of teh airline. And empty seats in another cabin are irrelevant.
Old Aug 6th, 2002, 04:12 PM
Posts: n/a
About the only thing they should have given you, and to be honest they did not have for the reason the previous poster stated, was a 5 min phone card, so you could have called the folks waiting for you. It would have been good customer service. That's it! But judging from your post it was US Air, and they are somewhat financially strapped at the moment.
Old Aug 6th, 2002, 05:02 PM
Jim Rosenberg
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I agree with the previous posters. What is being described is not poor service. The possibility of weather delays is part of the game and the airline doesn't like them any more than the passengers do.
Old Aug 6th, 2002, 09:18 PM
Posts: n/a
Would you prefer to have flown and been hit by lightening?

It is wrong of you to call this poor service. This is careful consideration of making sure that everyone is safe.

You do not deserve an upgrade!! And you have received my award for nerve.
Old Aug 7th, 2002, 06:25 AM
ex airline employee
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You deserve nothing you ungrateful fool.
The airline had nothing to do with the storm. Maybe you care nothing about your safety, but the plane could not take off safely in the storm.
I have been on a plane that was struck by lightening, it was not fun.
Old Aug 7th, 2002, 09:44 AM
Posts: n/a
Wow funny, I thought people could READ on this board -- I would not have had the lightening delay if the first flight hadn't been delayed for no reason and my connection CANCELLED -- not due to weather, IDIOTS!
Old Aug 7th, 2002, 10:59 AM
Posts: n/a
We only read what you write, girlie:

"First flight ... after landing ... we sat for an hour and a half due to lightening" That says your first flight was delayed due to weather.

No, you did not say why your second flight was cancelled. However, for your third plane you said, "...had another 1 hour delay due to weather."

What else could be concluded other that weather cancellations and delays? Doh!
Old Aug 7th, 2002, 11:28 AM
Posts: n/a
My goodness Laura. Aren't we insulting today? Get up on the wrong side of the bed? You call US idiots? Why don't you READ what you wrote and then insert your foot into your mouth and take your head out of your ass first.
Old Aug 7th, 2002, 12:44 PM
Posts: n/a
Laura -- speaking of IDIOTS. Read your first post. Now ask yourself do you not imply that weather was the problem?

I quote "we sat for an hour and a half due to LIGHTENING in the area....
Got on next plane which, once I sat down I had ANOTHER 1 hour delay due to WEATHER."

Now how do you interrupt that? That the flight was cancelled due to no reason.

Flights are delayed all the time due to many reasons. I take it you don't fly much.

What exactly do you want? A free flight, free meals, a letter from the President, money back, an apology from the airline and an apology from God.

We should all have such LITTLE problems. It's time to grow up.

Old Aug 7th, 2002, 12:48 PM
Posts: n/a
I'm very grateful for ignorant, rude, inconsiderate peolple like Laura, because it makes it easier for the rest of us get the very few upgrades available. I take full adavantage of the loud, obnoxious idiots DEMANDING an upgrade and in most cases get put in the worst coach seat, while I walk up to the counter right after them and with a smile apologize to the TA for what s/he just had to go through. It actually worked for me once or twice. Received an upgrade not even asking for it. Keep up the good work LAURA!
Old Aug 7th, 2002, 01:57 PM
Posts: n/a
My bag, and those of about 25 other passengers, did not arrive at the destination about a year ago. Since this was my return trip, I cared very little, as I knew the baggage would eventually arrive.

It did, on the first flight the next AM. I asked for them to merely hold it and I'd stop by to pick it up. To my surprise, there was a note from the evening clerk to the super asking them to do something for me, as I had been the only passenger who didn't make a fuss. They gave me a $50 voucher for my "trouble".

Yup, keeping cool pays off!
Old Aug 7th, 2002, 02:33 PM
Posts: n/a
"I checked in for my connection,. . . when I got back it was cancelled. "put me on a flight 3 hours later"
Oh, and by the way, I was nothing but polite, patient and sweet to the mean, nasty, soon to be unemployed usair employee -- any idiot knows getting agro gets you nothing. Puleez.
Old Aug 7th, 2002, 03:01 PM
Posts: n/a
Well, Laura, we're back to square one, you did not deserve anything so YOU DID NOT GET ANYTHING!!!!
Get that out of your head. And I was right, it was USAir.
Old Aug 7th, 2002, 04:08 PM
Posts: n/a
Dear Laura,

I am terribly sorry for having caused you all that trouble. You are correct: of all the people I inconvenienced with my little storm, you truly deserve to be compensated.

So, to be fair, please go back to the airline and tell them that I said it was ok and you should be upgraded. Please tell them to put Compensation Code Y47G22 into the computer. (They can verify the code with my special, private phone number which only the airlines have.)

Also, after you do that, please give the flight number and date to your minister, priest, imam or rabbi (in no particular order, of course ... a little God-joke! ha-ha!) and they will let me know and I will be sure not to have any weather delay your next flight.

Apologetically yours,

Old Aug 8th, 2002, 07:53 AM
Posts: n/a
Thank you God.
Old Aug 8th, 2002, 09:30 AM
Posts: n/a
Laura, there isn't a person on this site who believes you were anything but nasty. Anyone who would even dream up asking for something like an upgrade for these circumstances isn't likely to be the most polite person on the block.

But thank you for posting. You are a fine example of how some people are so self centered that they think the world revolves around them.

If I were USAir I wouldn't give you an upgrade even if it was my fault. I'm be too afraid you'd fly with me again.

It always seems that those that least deserve compensation are the very ones that insist upon it.

If only airlines could be compensated for rude customers. They'd make a mint off of you.
Old Aug 9th, 2002, 08:04 AM
Posts: n/a

Customer: Hi. How much is your paint?
Clerk: Well, sir, that all depends on quite a lot of
Customer: Can you give me a guess? Is there an average
Clerk: Our lowest price is $12 a gallon, and we have 60
different prices up to $200 a gallon.
Customer: What's the difference in the paint?
Clerk: Oh, there isn't any difference; it's all the same
Customer: Well, then I'd like some of that $12 paint.
Clerk: When do you intend to use the paint?
Customer: I want to paint tomorrow. It's my day off.
Clerk: Sir, the paint for tomorrow is the $200 paint.
Customer: When would I have to paint to get the $12 paint?
Clerk: You would have to start very late at night in about
3 weeks. But you will have to agree to start painting
before Friday of that week and continue painting until at
least Sunday.
Customer: You've got to be *&%^#@* kidding!
Clerk: I'll check and see if we have any paint available.
Customer: You have shelves FULL of paint! I can see it!
Clerk: But it doesn't mean that we have paint available.
We sell only a certain number of gallons on any given
weekend. Oh, and by the way, the price per gallon just
went to $16. We don't have any more $12 paint.
Customer: The price went up as we were talking?
Clerk: Yes, sir. We change the prices and rules hundreds
of times a day, and since you haven't actually walked out
of the store with your paint yet, we just decided to
change. I suggest you purchase your paint as soon as
possible. How many gallons do you want?
Customer: Well, maybe five gallons. Make that six, so I'll
have enough.
Clerk: Oh no, sir, you can't do that. If you buy paint and
don't use it, there are penalties and possible
confiscation of the paint you already have.
Customer: WHAT?
Clerk: We can sell enough paint to do your kitchen,
bathroom, hall and north bedroom, but if you stop painting
before you do the bedroom, you will lose your remaining
gallons of paint.
Customer: What does it matter whether I use all the paint?
I already paid you for it!
Clerk: We make plans based upon the idea that all our
paint is used, every drop. If you don't, it causes us all
sorts of problems.
Customer: This is crazy!! I suppose something terrible
happens if I don't keep painting until after Saturday
Clerk: Oh yes! Every gallon you bought automatically
becomes the $200 paint.
Customer: But what are all these, "Paint on sale from $10
a liter" signs?
Clerk: Well that's for our budget paint. It only comes in
half-gallons. One $5 half-gallon will do half a room. The
second half-gallon to complete the room is $20. None of
the cans have labels, some are empty and there are no
refunds, even on the empty cans.
Customer: To hell with this! I'll buy what I need
somewhere else!
Clerk: I don't think so, sir. You may be able to buy paint
for your bathroom and bedrooms, and your kitchen and
dining room from someone else, but you won't be able to
paint your connecting hall and stairway from anyone but
us. And I should point out, sir, that if you paint in only
one direction, it will be $300 a gallon.
Customer: I thought your most expensive paint was $200!
Clerk: That's if you paint around the room to the point at
which you started. A hallway is different.
Customer: And if I buy $200 paint for the hall, but only
paint in one direction, you'll confiscate the remaining
Clerk: No, we'll charge you an extra use fee plus the
difference on your next gallon of paint. But I believe
you're getting it now, sir.
Customer: You're insane!
Clerk: Thanks for painting with Delta.
Old Aug 9th, 2002, 09:58 AM
Posts: n/a
Checkers, cute story. But not quite applicable. You are forgetting that paint not sold today is available and able to be sold tomorrow. An airline seat not sold on an airline's flight today is gone forever. You can't sell it tomorrow.

Airlines are a pain in the neck and have gotten by with far too much. I think that way too many people blame travel agents for airlines stupid rules and regulations.

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