Don't Travel British Airways


Mar 29th, 2016, 04:19 AM
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Join Date: Mar 2016
Posts: 1
Don't Travel British Airways

Don't even think of flying British Airways. Here's why.

I had a transatlantic flight booked, but couldn't go due to a health issue. I was covered by travel insurance. They requested a price breakdown so they would know which parts of the total fare I could get back. Some taxes are refundable if you don't travel. Fair enough

I called British Airways and they refused to send me the information. I called several times. They eventually pointed me to a web page that has a form for proof of non-travel. They said put the request there. I filled it out. In the comment I put my request for the price brake down. After a month, they sent me a form confirming that I did not travel, but not the information that I requested.

I called them again. They told me the same thing. I explained that I had already done that. They told me to do it again. What's the point?

So I'm out $1500 because they refused to supply me information. The message is that travel insurance is useless if you fly BA.
Laars is offline  
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Mar 29th, 2016, 05:30 AM
Join Date: Mar 2003
Posts: 2,032
You are blaming BA because you couldn't find the fare components in the first place (provided to you when you booked and I presume on your receipt)? Then they apparently admitted the misread the request for a copy of the tax breakdown and you refused to resubmit the request?

And because of your own complicity you tell me not to fly with them? hahaha
NoFlyZone is offline  
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Mar 29th, 2016, 05:32 AM
Join Date: Jul 2003
Posts: 9,094
You still have options. Demand to speak to supervisors and keep going up the ladder. I have had issues before that are travel related and kept going up the ladder until I got a reasonable person who llistened.

Also in this forum in a thread entitled "small claims court for travel website (orbitz)" are links to websites you can contact so keep going, don't give up!
jacketwatch is offline  
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Mar 29th, 2016, 07:58 AM
Join Date: Mar 2003
Posts: 1,401
The breakdown of fees is always on my confirmation copy and ticket. Did you not keep that?
MarthaT is offline  
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Mar 29th, 2016, 09:42 AM
Join Date: Oct 2005
Posts: 59,864
Welcome to Fodors. You probably already HAVE all the info you need -- look for the original booking in your e-mail inbox or in the trash folder if you deleted it.

(No one is going to avoid BA because you suggest they do. That is like saying don't buy a Honda because you had a bad salesman -- wouldn't it be better to ask for suggestions than post a silly rant?)
janisj is online now  
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Mar 29th, 2016, 02:06 PM
Join Date: May 2014
Posts: 697
Assuming you booked directly with BA

1) Check the confirmation email
2) Log onto the BA website and check your booking

If it was booked through a 3rd party then ask them as that's who your contract was with.
dotheboyshall is offline  
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Apr 3rd, 2016, 07:43 AM
Join Date: Jan 2003
Posts: 9,565
First time poster with a bitch . .
Rich is offline  
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