Do you support a PASSENGER BILL OF RIGHTS?
Mar 23rd, 2007, 02:29 AM
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Do you support a PASSENGER BILL OF RIGHTS?
There has been alot of talk about the terrible service by the Airlines in recent months. Many Airlines have held passengers hostage for up to 14 hours on the tarmac. Others keep customers waiting for hours at check in because they do not hire enough staff. Other Airlines have incredibly rude staff who will not help customers with special issues. Finally, the Airlines have fired most of the people who use to work at the toll free 1-800 reservation call centers and replaced them with limited staff from India who do not speak good English.
Would you support an AIRLINE CUSTOMER BILL OF RIGHTS, passed by Congress and enforced by the FAA?
Would you support an AIRLINE CUSTOMER BILL OF RIGHTS, passed by Congress and enforced by the FAA?
Mar 23rd, 2007, 02:46 AM
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Mar 23rd, 2007, 04:53 AM
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Dude...The airlines that have outsourced their customer service , closed the stateside call centers.If you call Delta, e.g., and you get a person in your opinion who does not speak "good English", you will have just arrived in India.With USAirways, you'll be in Mexico City.If you call United, you may be in Manila!
Mar 23rd, 2007, 05:54 AM
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NO! see my answer on the thread posted by AAFF
Re cust. service.
I had a booking issue recently on AA (combo FF tickets and $ tickets). Called the AA 800# and a very helpful woman in North Carolina helped me out on the spot.
Sent her an AA employee thank you certificate. I carry a stack of them with me and have been able to hand one out on most of my recent trips.
Maybe I'm lucky, but no issues here.
Re cust. service.
I had a booking issue recently on AA (combo FF tickets and $ tickets). Called the AA 800# and a very helpful woman in North Carolina helped me out on the spot.
Sent her an AA employee thank you certificate. I carry a stack of them with me and have been able to hand one out on most of my recent trips.
Maybe I'm lucky, but no issues here.
Mar 23rd, 2007, 07:11 AM
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Mar 23rd, 2007, 08:28 AM
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True, airlines have put profits ahead of customer service and the basic comfort of the flying public. The Promised Land where we'll have the phrase "Customer First" everywhere is seems like a distant dream. I think the bill will give some succour to the airline passengers, especially on the legal side. It seeks to give us legal rights by preventing us from being held indefinitely on planes, ensuring that our needs are met, and helping airlines coordinate with government agencies. Not a bad call. Only Time will Tell!!!
Apr 13th, 2007, 12:44 PM
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I would if they also passed a General Consumer Bill of Rights. We live in a econmically driven society. If the company (airline) fails to give proper service, recompense, then don't use them. Find out who gives the best service/value for the buck and use them. If you are dissatisfied with a business in your area, do you continue to use them, or do you look elsewhere. If you complain about a company and then continue to use them then you get what you deserve.
Apr 14th, 2007, 05:58 AM
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Beachboi - me grandparents din't speak "good English" and they be comin' from a wee village in Ireland.
Und mine odder grandparents komen from de big town ov Frankfurt in Germany und de English they speak is not so "good" either.
All me friends tink they sound charmin'...hmmmm
Und mine odder grandparents komen from de big town ov Frankfurt in Germany und de English they speak is not so "good" either.
All me friends tink they sound charmin'...hmmmm
Apr 16th, 2007, 04:31 PM
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cary999 - my grandparents are able to carry on a business conversation in addition to a 'friendly chat'. Unless I get the Celtic Tiger thing wrong, I suspect others do to.
My point is people are simply being a tad ethnocentric.
My point is people are simply being a tad ethnocentric.
Apr 18th, 2007, 12:25 PM
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Not necessarily. It is not just a language problem but a knowledge problem as well. I recently had a horrible experience re tickets I booked through Travelocity when a connecting flight was cancelled at the last minute. After being on hold for hours (no exaggeration!), the employee in the call center suggested that I book a connecting flight that would take me first to Atlanta, then to JFK, and I could then catch a flight from LaGuardia to my destination! When I pointed out to her the stupidity and wasted time of using two different airports in NYC, she thought I was nuts as I could simply take a cab! I ultimately cancelled the tickets and rebooked.
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