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Delta double charging for luggage

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May 8th, 2014, 08:19 AM
  #1
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Join Date: Apr 2003
Posts: 442
Delta double charging for luggage

Check your credit card receipts closely. The day before leaving on a trip on Delta I logged into their website and indicated was checking two bags. Since was paying with a Delta gold American Express card the first bag was free and was charged $35 for the second. When I got my credit card statement noticed was charged $35 for excess baggage on the day of the trip. When I wrote Delta asking about the charge, they responded saying they were sorry and a credit was issued, but did not answer my question why I was charged in first place. A second email only elicited that the counter agent had charged me. Still unanswered are - Why was I not told a charge would be coming, why was a credit card I did not use to check in with used and why was I not given a receipt?
Photodog is offline  
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May 8th, 2014, 01:52 PM
  #2
 
Join Date: Apr 2013
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The way you wrote that, it appears that you were only charged $35 once.
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May 8th, 2014, 04:09 PM
  #3
J62
 
Join Date: Mar 2005
Posts: 9,648
Sounds to me like a simple case of human error by the checkin agent. Humans have been known to err from time to time. Delta appologized and issued you a refund. What more are you looking for, and more importantly, why? Case is closed.
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May 8th, 2014, 11:51 PM
  #4
 
Join Date: Jan 2003
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Stuff happens. Why analyze it? It's resolved.
Melnq8 is online now  
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May 8th, 2014, 11:51 PM
  #5
 
Join Date: Mar 2003
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Nothing to see here ... Move along.
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