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Can Anyone Say Anything Positive About Ethiopia Air?

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We are planning a 2016 trip from Washington, D.C. to Tanzania, stopping in Ethiopia for several days on the return leg. Ethiopia Air has the most convenient (shortest) and inexpensive flights, going through Addis Ababa. However, checking on Fodor’s and other travel and airline blogs, what limited comment there is on Ethiopia Air is mostly negative, relating frequent and unexplained flight cancellations, unhelpful counter reps, etc.
I realize all airlines have occasional delays or cancellations and that people are more apt to report an unsatisfactory experience than a happy one but, taking that into account, there seems to be a much greater than typical level of dissatisfaction with EA. We would really like to go with EA, but are concerned that we’ll have a flight cancellation in Addis Ababa when our guide is ready to depart in Arusha or we’ll still be at the airport in Lalibela as our flight is leaving ADD for Dulles.
Has anyone had any experience with EA that might ease my mind (or confirm that we should be looking at other options)?

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