Sumaq Hotel

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Member Reviews

• jakwan, from Los Angeles, CA, USA
  1/5/12

  Hotel Sumaq is conveniently located on the road up to Machupicchu. The rooms are clean, spacious, and have nice amenities. The food at the restaurant is also decent. Our stay here would have been quite nice. However, the hotel made an enormous error in booking our excursion to Machupicchu, and in order to cover up their mistake, blatantly lied to us. My father and planned to climb up Waynapicchu, a neighboring peak with great views of the site. Tickets must be bought some time ahead as they only allow 400 people up per day. The hotel, when we made our reservation, offered to book Waynapicchu for the two of us, and my father later confirmed this with the hotel a month before our trip.
  The day that we were supposed to climb Waynapicchu, the staff at the front desk gave us our tickets, then escorted us on a bus where they said a guide called Marcos would take care of us. However, half way up the ride to the site, Marcos told us that Waynapicchu was closed today, due to weather conditions. We thought this was strange, since it wasn't raining, but he insisted and told us to visit other parts of the site. However, when we reached Machupicchu, we checked with the main office and indeed, Waynapicchu was open, as we suspected. Upon further inspection, we discovered that the tickets the hotel gave us, which were supposed to be for Waynapicchu, only covered entrance into Machupicchu. Not only did the hotel fail to book our excursion as they were supposed, they blatantly lied about it.
  This is unacceptable. Sumaq is supposedly a five star hotel (and quite pricey, even by American standards at 500$ a night), and clients should not be treated thusly. First of all, the hotel made a mistake in not buying the right ticket. Secondly, they attempted to deceive us instead of being honest. People make mistakes, but this deception is unacceptable.
  Overall, I was extremely disappointed with Sumaq and disgusted with how they handled the situation. When we confronted the manager about this, he first tried to blame it on the tour guide Marcos, who he claims handles all the reservations. However, the hotel is responsible for the staff and services it hires, and passing the blame onto another is also unacceptable. The manager finally offered to somehow find tickets to climb Waynapicchu the next day, but we were leaving so it was impossible. What made the situation even worse was that we deliberately spent a second night at the hotel in order to climb the peak- we had already toured the main site the day before and could have returned to Cusco earlier. So, another night's board completely wasted.
  If you do decide to stay here, perhaps handle your own travel plans, as apparently, the staff here cannot be trusted.

  Ratings details: Room: 3 | Atmosphere: 3 | Service: 1 | Value: 2