Owner Andre Balazs, known for his Chateau Marmont in Hollywood, has a knack for dating Hollywood starlets and channeling a neighborhood sensibility. Here it's SoHo loft all the way. It's superbly situated in the heart of SoHo's shopping district, although you wouldn't know it once you're inside the lobby, a minimalist oasis created by acclaimed French designer Christian Liagre. Most guest rooms are generously sized with long entryways, high ceilings, and walk-in closets, but the lowest-priced rooms are a slightly snug 250 square feet. Dark African woods and custom-designed furniture upholstered in muted solids lend serenity with sophistication. Some bathrooms feature decadent two-person marble tubs surrounded by mirrors. Downstairs is the always happening Mercer Kitchen, and the submercer bar, with a separate entrance, is one of the city's hottest doors. Beware the inconsistent service, which runs the gamut from friendly to indifferent. Pros: great location; sophisticated design touches; celebrity sightings in lobby. Cons: service inconsistent.
Reviewed by Affable from Beverly Hills, CA on 4/6/08
I encountered a rude hotel employee. When I complained, her supervisor stood by her. So I complained to the hotel's general manager. He didn't believe me, writing (he also didn't bother facing me) that the employee has had no other complaints. What is this? I didn't pay nearly $700 a night to be treated rudely by one person and then have her supervisors defend her. The Mercer Hotel offers a great location and a very nice facility -- that is if you don't mind being treated poorly.
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