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Mercer Hotel Review

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Mercer Hotel

$$$, SoHo

User Rating: *** 3.0

Fodor's Review:

Owner Andre Balazs, known for his Chateau Marmont in Hollywood, has a knack for channeling a neighborhood sensibility. Here, it's SoHo loft all the way. In the hushed lobby, the reception desk is unmarked. Guest rooms are generously sized with long entryways, high ceilings, and walk-in closets. Dark African woods and custom-designed furniture upholstered in muted solids lend serenity. Some bathrooms feature decadent two-person marble tubs surrounded by mirrors. Downstairs is the happening Mercer Kitchen. The lowest-price rooms here are a slightly snug 250 square feet. For grander spaces, expect much higher prices.

Member Reviews & Ratings:

First Class Hotel; Third Class Service

Posted by Affable from Beverly Hills, CA on 4/6/08

I encountered a rude hotel employee. When I complained, her supervisor stood by her. So I complained to the hotel's general manager. He didn't believe me, writing (he also didn't bother facing me) that the employee has had no other complaints. What is this? I didn't pay nearly $700 a night to be treated rudely by one person and then have her supervisors defend her. The Mercer Hotel offers a great location and a very nice facility -- that is if you don't mind being treated poorly.
ROOM: 4.0
ATMOSPHERE: 5.0
SERVICE: 1.0
VALUE: 1.0
RATING: 3.0

 

INFO

  • Address: 147 Mercer St., at Prince St., SoHo, New York, NY, 10012
  • Phone: 212/966-6060; 888/918-6060
  • Fax: 212/965-3838
  • Web site
  • Hotel Details: 67 rooms, 8 suites
  • In-room: safe, refrigerator, DVD, Wi-Fi.
  • In-hotel: restaurant, room service, bars, some pets allowed, no-smoking rooms.
  • Credit Cards: AE, D, DC, MC, V
  • Subway: R, W to Prince St.

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