Owner André Balazs has a knack for dating Hollywood starlets and channeling a neighborhood sensibility, and here it's SoHo loft all the way. The Mercer is superbly situated in the heart of SoHo's myriad name-brand stores, although you wouldn't know it once you're inside the lobby, a minimalist oasis created by acclaimed French designer Christian Liagre. Most guest rooms are generously sized, with high ceilings and walk-in closets, but the lowest-priced rooms are a tight
250 square feet. Dark African woods and custom-designed furniture upholstered in muted solids lend serenity with sophistication. Some bathrooms feature decadent two-person marble tubs surrounded by mirrors. Downstairs is the always-happening lobby with 24-hour food and bar service for guests and the popular Mercer Kitchen. Beware the inconsistent service, which runs from friendly to indifferent.
Apr 6, 2008
I encountered a rude hotel employee. When I complained, her supervisor stood by her. So I complained to the hotel's general manager. He didn't believe me, writing (he also didn't bother facing me) that the employee has had no other complaints. What is this? I didn't pay nearly $700 a night to be treated rudely by one person and then have her supervisors defend her. The Mercer Hotel offers a great location and a very nice facility -- that is if
you don't mind being treated poorly.
Nov 11, 2005
The best of the city's boutique hotels. Killer rooms: spacious (get the Loft Suite; you're already shelling out so you might as well go for one of the best rooms in NYC) and authentic to Soho. Desk staff are clad in pastel cableknit sweaters rather than the all-black cooler-than-thou of the other hotels; though they have probably been in the city for less than six months just like the Sprockets characters at the other boutique hotels, they don't act
like it and are pleasantly down to earth (Russell Crowe should have hucked the phone at someone at the Soho Grand, not the Mercer). Have stayed at them all -- 60 Thompson, Soho Grand & Tribeca Grand -- and the Mercer is superior & worth the price.
May 3, 2001
The Mercer Hotel was a huge disappointment. When we arrived, we were told that our confirmed suite was given to a guest who decided to extend their stay. My husband and I were celebrating our birthdays (which happen to be on the same day) and we were looking forward to the special suite that we booked for this occassion. We had a confirmation number, but this did not matter. The specifics of our suite were described to me in detail at the time
of booking, but this did not matter. They did offer to downgrade us (not upgrade us), and they did stand by their outrageous policy to extend the stays of their current guests, despite confirmed bookings of newly arriving guests. We went to the trouble of sending a letter to the owner describing what happened to us. We were sure that he would want to respond to the poor decision making of his staff in his absence. He did not, however, have the curtesy to reply. I am available to anyone at Fodor's to provide all the details of our treatment by the Mercer Hotel. This hotel should come with a warning about its outrageous business practices and poor customer care.