The lobby of the Westin reminds us of an airport hangar—long, narrow, and full of folks tapping away on laptops. Location-wise, the hotel scores big, as major malls and flagship shops are within steps of the hotel's front door. Rooms are furnished with specially designed Simmons Heavenly Beds with quilted mattresses—which guests have raved about and even purchased—as well as foam, feather, and rolled pillows. The lobby restaurant, the Grill on the Alley, is a steak house with a clubby atmosphere.
Reviewed by mgtconsultant from New York on 4/6/07
This hotel is generally competent and in a great location. They pull off the Westin mass upscale thing well. Cabs always waiting downstairs. Unlike the W, they still provide coffee service in the room. The rooms are a little on the small side but comfortable and many are recently renovated. The gym is OK, a little cramped. Food is reasonably good; you can get room service from The Grill but they don't volunteer it (or provide a menu). Odd they allow smoking at the bar downstairs it does smell up the lobby of the no-smoking Westin.
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