Hotel Del Coronado Review

Reviewed by jds1900 from Houston on 8/23/09
The union representing the hotel workers has a beef with the hotel and is taking it out on the guests. They could go on strike or picket out front to keep people from checking in, but instead they let everyone check in and then picket outside your room with loud speakers yelling at you to check out. Of course the hotel management is ok with this since you have to pay once you checked in whether you stay or not.

They did this from 7:00 am until 7:00 pm.

The rooms are not clean, the service is extremely slow, the food is mediocre, and the walls are so thin you can hear conversations in the next room. You have to pay $25 per day to park your car and the parking lot is often so full you can't find a place to park.

Nobody here appreciates the tourist dollars you are spending (and it takes a lot of those dollars to stay here).

Go somewhere else.

Member Rating: 1.0
Ratings details: Room: 1.0 Atmosphere: 1.0 Service: 1.0 Value: 1.0

Reviewed by Redskinrex from Clearwater, FL on 8/22/09
My wife wanted to stay at this hotel for nearly 20 years. After putting aside some… a lot of money, we went for our 20th anniversary along with our seven-year-old daughter.

Before leaving, my wife called the main number and asked if we would need reservations for dinning or kid’s activities. We were told that as guests of the hotel, we wouldn’t need them and it wouldn’t be a problem. Wrong! Dinning without a reservation was a problem and the kid’s camp was “fully booked” when we called to sign up our daughter.

Although the accommodations are nice, the hotel was crowded with so many kids, that it had exactly the same overwhelming feel as Disney World.

For the evening of our 20th anniversary we went to the “signature” restaurant 1500 Ocean. My daughter had taken a late nap, so we arrived shortly after 8:00 pm. Although, most of the tables were empty, we were told it would be a few minutes before we could be seated, because we didn’t have a reservation. After we were seated, it took a long, long time to get something to drink, some bread and to place our order. In fact my wife, who has the patient of a saint, began debating as to whether we should just leave and go to the “casual” restaurant, Shearwater instead.

In all, the meal took nearly two hours and we were forced to make at least three comments to staff about the inattentive service including asking twice for a waiter to come by the table. The food was good, but I am not exaggerating when I say that the service at our local Cracker Barrel is exponentially more attentive than what we endured at 1500 Ocean. Given the cost and ballyhoo associated with this “signature” establishment, the level of service was so far beyond unacceptable that I can’t begin to put it into words. The fact that the restaurant was nearly empty leads us to wonder how much worse service must be when it’s busy. Bottom line: Unless you want to spend an enormous amount of time and money for poor service, eat somewhere else. Shearwater was a much better experience, though only the dress is casual, NOT the prices. The best dinning experience we found was a place across the street called the Brigantine Seafood House. It was everything 1500 Ocean wasn’t and even though it was crowded, service was excellent as was the food.

Perhaps the most amazing part of our stay was when a fire alarm was triggered one afternoon. After my wife fled the premises with our daughter, she was actually admonished by concierge who told her that she should have waited in the room for instructions and that it would be a really “bad thing” if all of the guests headed for the exits upon hearing the fire alarm. Are you kidding me?!

I usually stay in average hotels when I travel (2-3 diamonds) and once a year, we try to go somewhere really nice like the Greenbrier or Grand. Overall, I’m not demanding and generally easygoing, but based on the five nights we spent at the Del, we have no desire to return.

Member Rating: 2.4
Ratings details: Room: 4.0 Atmosphere: 1.0 Service: 2.0 Value: 1.0

Reviewed by kimamom from CA/Oregon Coast on 1/28/07
Our 3 night stay at the Del was everything we were looking for in a hotel for our 25th wedding celebration. We had a room in the Victorian section which was where we requested to be. We had a nice view of the inner courtyard gardens and gazebo. Our room was fairly spacious with a flat screen TV and a nice bathroom with a bathtub.
The grounds are gorgeous, we lounged by the pool area which is very pretty and my husband had a nice massage at the spa there. The restaurants are excellent, we dined at 1500 Ocean one night and it was perfect.
The concierge service was very helpful, there are nice shops at the Del, everything you could want in a full service resort hotel. We wanted to move in and become permanent residents here!
There is a also a small store where you can purchase drinks, etc. It is the Museum Store where you can also view historic photos of the Del over the years and the famous visitors who have stayed there.

Member Rating: 5.0
Ratings details: Room: 5.0 Atmosphere: 5.0 Service: 5.0 Value: 5.0