Tucson Hotels

Westin La Paloma

  • 3800 E. Sunrise Dr. Map It
  • Foothills
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  • Top-notch golf, tennis, and spa


  • So big it can feel crowded at pool areas and mazelike going to and from guest rooms

Published 11/18/2015

Fodor's Review

Popular with business travelers and families, this sprawling resort has grand views of the Santa Catalina Mountains above and the city below. It specializes in relaxation, with an emphasis on fun: the huge pool complex has an impressively long waterslide, as well as a swim-up bar and grill for those who can't bear to leave the water. Kids' programs, including weekly "dive-in movies" during summer months, make for a vacation the whole family can enjoy. The Elizabeth Arden Red Door Spa is on-site.

Hotel Information


3800 E. Sunrise Dr., Tucson, Arizona, 85718, USA

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520-742–6000; 800-937–8461

Hotel Details:

  • 455 rooms, 32 suites
  • Rate includes: No meals

Published 11/18/2015

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Fodorite Reviews

Average Rating
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  • Décor

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May 31, 2016

Terrible Customer Service

The staff was very nice but the whole stay was a headache They did a free upgrade to a suite instead of the 1 room 2 beds. The update was free since I booked 2 months ago and the hotel sold out. Instead of charging my cc that the reservation was under they charged the $648.02 (cost of that room) to my cc, they declined as it was not the charging hey were holding. So I used another one and they did the same thing on that cc. When checking in we

were told only charges would be for the room rate I booked - $262.20. Well after calling the front desk they apologized and said it was corrected, that was not the case They charged both amounts to the second cc! On top of that, room service brought half of our order a hour after it was ordered, we called down and they were 'rushing' the rest of our order, it shows up cold 30 minutes later. When checking out they apologized again, said they took off the room service. Come to find out after I closed out the bill they charged the 62.00 for room service 6 hrs later. I received nothing in return for my troubles, tying up over $1000.00 for 2 days on my bank account and still trying to get them to correct their charges.

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