This enormous all-inclusive serves its luxury with an extra helping of glitz, but its breathtaking beach and exceptional service are what really shine. The decor—oversized columns at the entrance, gigantic crystal chandeliers, gold details, and fountains—comes across as gaudy. Although equipped with all the amenities, rooms are not particularly large; request one overlooking the courtyard as those near the entertainment area tend to be noisy. A steakhouse and Brazilian restaurant are the most popular of the many dining options, despite the fact that reservations are required. Guests are permitted to use the amenities (including restaurants for breakfast and lunch) at any of Riu Palace's six sister hotels throughout Playa del Carmen.
Apr 29, 2013
Just returned from a disappointing visit to the Riu in Riviera Maya. The front desk was not very helpful and they gave our room number out to a shuttle service and they called us each morning at 8AM to try and get us to book other tours! Food was awful at restaurants and they make you book in advance. Each day we watched as they went through the garbage cans to retrieve the plastic cups to wash and re-use! The garbage pickers admitted it to us! They
make it very difficult to get even ONE towel for the beach, could not believe it. So much more and it upsets me I wasted my money there! Don't bother with this hotel.
Jan 9, 2008
We visited the Riu Palace Riviera Maya in November 2007. I can't say enough good things about the place. The rooms were immaculate, the service was wonderful and it was worth every penny we paid for the vacation. I have noticed a few negatives on the Riu Palace Riviera Maya - yes, it is 'glitzy,' but so what? When I'm on vacation, I like a little 'glitz!' I highly recommend this fine property!