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Riviera Maya Hotels

Riu Palace Riviera Maya

  • Av. Xaman-Ha Map It
  • Playacar
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  • Sports bar open nonstop
  • Friendly staff
  • Lots of scheduled activities


  • Reservations needed for certain restaurants
  • No poolside service
  • Hallways echo at night
  • Always seem to be piles of luggage in the lobby
  • Some rooms smell musty

Updated 02/18/2015

Fodor's Review

This enormous all-inclusive serves its luxury with an extra helping of glitz, but its breathtaking beach and exceptional service are what really shine. The decor—oversized columns at the entrance, gigantic crystal chandeliers, gold details, and fountains—comes across as gaudy. Although equipped with all the amenities, rooms are not particularly large; request one overlooking the courtyard as those near the entertainment area tend to be noisy. A steakhouse and Brazilian restaurant are the most popular of the many dining options, despite the fact that reservations are required. Guests are permitted to use the amenities (including restaurants for breakfast and lunch) at any of Riu Palace's six sister hotels throughout Playa del Carmen.

Hotel Information


Av. Xaman-Ha, Lote 9 and 10, Playa del Carmen, Quintana Roo, 77710, Mexico

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Hotel Details:

  • 460 rooms
  • Rate includes All-inclusive

Updated 02/18/2015

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Fodorite Reviews

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Apr 29, 2013

Don't stay at Riu Palace Riviera Maya

Just returned from a disappointing visit to the Riu in Riviera Maya. The front desk was not very helpful and they gave our room number out to a shuttle service and they called us each morning at 8AM to try and get us to book other tours! Food was awful at restaurants and they make you book in advance. Each day we watched as they went through the garbage cans to retrieve the plastic cups to wash and re-use! The garbage pickers admitted it to us! They

make it very difficult to get even ONE towel for the beach, could not believe it. So much more and it upsets me I wasted my money there! Don't bother with this hotel.

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By meg51

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Jan 9, 2008

Riu Palace Riviera Maya is Great on All Counts!

We visited the Riu Palace Riviera Maya in November 2007. I can't say enough good things about the place. The rooms were immaculate, the service was wonderful and it was worth every penny we paid for the vacation. I have noticed a few negatives on the Riu Palace Riviera Maya - yes, it is 'glitzy,' but so what? When I'm on vacation, I like a little 'glitz!' I highly recommend this fine property!

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