No matter where you are in Italy, you can dial 113 in case of emergency: the call will be directed to the local police. Not all 113 operators speak English, so you may want to ask a local person to place the call. Asking the operator for "pronto soccorso" (first aid and also the emergency room of a hospital) should get you an ambulanza (ambulance). If you just need a doctor, ask for "un medico."
Italy has the carabinieri (national police force, their emergency number is 112 from anywhere in Italy) as well as the polizia (local police force). Both are armed and have the power to arrest and investigate crimes. Always report the loss of your passport to the caribinieri as well as to your embassy. When reporting a crime, you'll be asked to fill out una denuncia (official report); keep a copy for your insurance company. You should also contact the police any time you have a car accident of any sort.
Local traffic officers, known as vigili, are responsible for, among other things, giving out parking tickets. They wear white (in summer), navy, or black uniforms. Should you find yourself involved in a minor car accident in town, contact the vigili.
Pharmacies are generally open weekdays 8:30-1 and 4-8, and Saturday 9-1. Local pharmacies rotate covering the off-hours in shifts: on the door of every pharmacy is a list of which pharmacies in the vicinity will be open late.
U.S. Consulate Florence (Via Lungarno Vespucci 38, Florence. 055/266951. florence.usconsulate.gov.)
U.S. Consulate Milan (Via Principe Amedeo 2/10, Milan. 02/290351. milan.usconsulate.gov.)
U.S. Consulate Naples (Piazza della Repubblica, Naples. 081/5838111. naples.usconsulate.gov.)
U.S. Embassy (Via Vittorio Veneto 121, Rome, 00187. 06/46741. italy.usembassy.gov.)
General Emergency Contacts
Emergencies (115 Fire; 118 Ambulance.)
National and State Police (112 Polizia (National Police); 113 Carabinieri (State Police).)
Police Station. Naples' Main Police Station has an ufficio stranieri (foreigners' office) that usually has an English speaker on staff and can help with passport problems. Via Medina 75, Naples, 80133. 081/7941111.
Medical emergency. Ask for an English-speaking nurse. Naples. 081/7613466; 081/2547082 after 8 pm.
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