Outstanding facilities and a prime location in the Shanghai Centre have made the Portman Ritz-Carlton one of the city's most desirable destinations for more than a decade. The 50-story hotel devotes three floors solely to its fitness center and another four to its executive club rooms. The two-story lobby—a popular networking spot and the location of the best afternoon tea in town—exudes cool refinement with its ebony, marble, and chrome touches. In addition to the
Shanghai Center's surrounding shops and restaurants, the hotel has its own top-notch restaurants.
May 27, 2005
I would never stay at this hotel again. The hotel's lobby is decorated quite grandly but the rooms (we stayed in a "deluxe") leave much to be desired. The rooms are decorated with cherry furniture and very worn blue carpeting. The door on our TV cabinet was broken and hung drunkenly off the hinge. The drawers of the dresser wouldn't stay closed. The light above the toilet started to leak water on the second to last day of our stay. The Portman's a
large hotel and they have only one or two people manning the concierge's desk, so there's consistently a line up in front of the desk and it takes a long time to receive service. The concierges were not friendly and did not provide very good information (was provided with incorrect directions two times, after asking in both Mandarin and English). When ordering a cab, you're supposed to tell the doorman where you're going and he'll tell the cab driver where you want to go. In any case, this guy gave incorrect directions (not once, but twice) to the cab drivers, even after I'd shown him the addresses in both Chinese and pingyin. Some positives: the gym's very well outfitted, the reception desk is very efficient (free fruit at both) and the location of the Portman is close to shopping, Starbucks, subways, etc. But how the Portman is consistently rated as one of the top hotels in Shanghai is beyond me. It's like they're relying on their (former) reputation, rather than maintaining their (current) reputation as one of the great places to stay in Shanghai. Better bets are the Westin, Grand Hyatt or JW Marriott.
Mar 1, 2004
Everything was fine, but we ended our China trip in Shanghai at the St. Regis in Pudong which was VASTLY SUPERIOR. The St. Regis rocks, plus the Italian restaurant on the top floor is fantastic.
Oct 16, 2003
The Ritz is a great place to stay while in Shanghai. The staff was very friendly, the food excellent, and room very nice. We were celebrating our 20th wedding anniversary and they made it very special. They went above and beyond with lots of rose pedals all over the room and bathroom. The indoor/outdoor pool is a welcome sight after touring all day. Very safe area. It is located in the French Concession. I looked at two other hotels just to compare
the Peace Hotel and Grand Hyatt. The Peace Hotel has the best location being next to the Bund. However, it is old and was not in very good shape. If you are not concerned about amenities then I would recommend the Peace Hotel for location. The Grand Hyatt has a great view of Shanghai but it is on the wrong side of the Bund. Pudong is a strange area and it has a strange vibe to it. They are trying to develop that area but it needs a lot more. You will spend much of your time crossing the Bund. It is a good place to visit. Go to the observation tower to view Shanghai. Great picture opportunites. We traveled to China independently. If anyone would like to write us concerning independent travel in China, please feel free to contact us.