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There's no official tourist office in Nairobi and the one in Mombasa isn't very good. Your best option is to consult the Kenya Tourist Board website before you leave home. Kenya Tourism Federation, which represents the private sector of the tourism industry, has a good tourist help line, and the website for Kenya Wildlife Services is a good source if you're going to a national park.
Kenya Tourist Board (020/271–1262. www.magicalkenya.com.)
Kenya Tourism Federation (020/600–4767 tourist helpline. www.kenyatourism.or.ke.)
Kenya Wildlife Service (0800/597–000. www.kws.org.)