Ryanair
Nov 12th, 2025 | 01:20 AM
#1
Original Poster
Joined: Jul 2006
Posts: 30,539
Likes: 4
Ryanair
Next time you take cheap and cheerful Ryanair, remember this story.
https://www.independent.co.uk/travel...-b2861943.html
https://www.independent.co.uk/travel...-b2861943.html
Nov 12th, 2025 | 03:17 AM
#2
Joined: Aug 2007
Posts: 3,626
Likes: 17
Next time you take cheap and cheerful Ryanair, remember this story.
https://www.independent.co.uk/travel...-b2861943.html
https://www.independent.co.uk/travel...-b2861943.html
The editors chose not to quantify the amount sought.
Personally, I can't muster any outrage about someone being out 15 quid.
https://www.ryanair.com/flights/gb/e...hts-to-austria
Nov 12th, 2025 | 07:20 AM
#3
Joined: Sep 2011
Posts: 19,635
Likes: 0
I think this comment after the article best reflects my view on this:
What happened to him was awful, and Ryanair's attitude is uncharitable at best (and very poor PR) but was he travelling to Austria without insurance? Presumably he has also lost the cost of the match ticket and any pre-paid accommodation, all of which, and the flight and any additional costs he has incurred as a result of his injuries, would be refundable with travel insurance in place.
Nov 12th, 2025 | 09:34 AM
#4
Joined: Sep 2013
Posts: 1,481
Likes: 0
On the same token, for only 15 pounds, is small drops in bucket when you examine what this man is been through.
Their 15 is much more valuable than a person's life, I suppose.
That trip insurance may not have covered a terrorist act on domestic soil. Some policies do, some don't.
Good customer service goes a long way. And having only 15 pounds refunded may have a return customer. In the end, it is only 15 pounds. And that customer will think twice next time, I bet.
Their 15 is much more valuable than a person's life, I suppose.
That trip insurance may not have covered a terrorist act on domestic soil. Some policies do, some don't.
Good customer service goes a long way. And having only 15 pounds refunded may have a return customer. In the end, it is only 15 pounds. And that customer will think twice next time, I bet.
Nov 12th, 2025 | 10:47 AM
#5
Joined: Sep 2011
Posts: 19,635
Likes: 0
Ryanair is well known for appalling customer service - they have a reputation to maintain and will continue to be the nasty, penny pinching airline they always have been. Their bottom line hasn't suffered so far, and I doubt this story will have much if any affect on that, which is all O'Leary cares about.
Nov 12th, 2025 | 11:09 AM
#6
Joined: Mar 2025
Posts: 249
Likes: 0
Yes the guy was a hero and yes he has been through a lot, but why is that Ryanair's problem? If anyone should be offering compensation then perhaps it should the rail company for not providing a safe environment, or the police for failing numerous times to apprehend the perpetrator prior to this incident. I fail to see why anyone would think that Ryanair bears any financial responsibly. I am no fan of Ryanair but "uncharitable"? When was any airline ever a charity?
"That trip insurance may not have covered a terrorist act on domestic soil." Irrelevant - it was not a terrorist act.
Why is it that everyone seems to think that someone else is always to blame. Just take out travel insurance cover, it is that simple.
"That trip insurance may not have covered a terrorist act on domestic soil." Irrelevant - it was not a terrorist act.
Why is it that everyone seems to think that someone else is always to blame. Just take out travel insurance cover, it is that simple.
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Nov 13th, 2025 | 10:15 PM
#9
Original Poster
Joined: Jul 2006
Posts: 30,539
Likes: 4
Well BA stepped in and will fly him to a game for free
https://www.inkl.com/news/ba-to-fly-...refused-refund
Petty Ryanair
https://www.inkl.com/news/ba-to-fly-...refused-refund
Petty Ryanair
