Need help and ideas on how to solve this problem. Any other travel agent would have given you proper advice on the best way to make a booking, not Expedia. We contacted them on several occasions to make a booking for two couples and in no time they advised us on problems of making one booking for several persons under the same itinerary. The booking was made for two couples by two different credit cards at the same time and at no time we received any discount because the booking was made under one itinerary. Later, we requested if Expedia would allow us to split the booking under two different bookings with no changes whatsoever to either of the itineraries. Expedia answer was that we have to cancel the original booking with a penalty of about $ 2600 nearly 45% of our original booking and make the same booking and pay full price again. We checked with the airline company. Their policy is that they would accept the cancellation of any single ticket with $250 penalty per ticket and send the refund to Expedia and it is up to them to do what they wish. But I guess Expedia found another way to add to their profit. Under the expedia rules if any of us want to cancel the whole package must be cancelled and pay the full penalty for everyone and make a new booking for the remainder at full price.

I got nowhere with expedia agents or customer service. Any Ideas?

expedia is not a travel agent... its a discount service for people who don't want a travel agent and wish to book themselves a a lower cost... you should have studied up on the service before you booked... your only hope is to try and reach a supervisory level at expedia and claim total stupidity and beg for help.... good luck...

If you feel that there was fraud or deception in your booking

you might also "dispute" the charge aka a "merchant reversal"

with your CC company your CC will immediately credit the

amount to you although if you are found to be wrong

they will reverse it back.

I am not a big fan of Expedia especially the fact that

they allow for profit forum touts to scam folks as "experts"

on their TripAdvisor site BUT I find it a bit strange you got

no discounts on any kind with Expedia always get pretty good

ones when I book through AARP/Expedia.


So good luck you will need it.

My husband and I travel a lot and I always found Expedia to be more expensive than others. Mostly I even found better rates on the hotel wesites for example. Never understood why people were booking with them.

I filed a complaint with the Better Business Bureau of Ontario. I discovered that Expedia has an F rating and that I am not the only one complaining. Here is the copy of BBB for Expedia for every one to know:

IBBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Factors that lowered this business' rating include:

•106 complaints filed against business

•Failure to respond to 17 complaints filed against business.

•2 complaints filed against business that were not resolved.

•BBB does not have sufficient background information on this business. BBB made at least two requests for background information from the business. BBB has not received a response from the business and/or has not been able to verify information received from business.

•BBB does not have sufficient information to determine how long this business has been operating. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business