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Palmer House Hilton Review

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Palmer House Hilton

Address: 17 E. Monroe St., Loop, Chicago, IL, 60603 | Map It
Phone: 312/726-7500; 800/445-8667
Fax: 312/263-2556
www.hilton.com

Price range: $$$
Location: The Loop

Write a review | Avg. member rating: 3.1/5

Fodor's Review:

The grand palais feel of this historic property is conveyed through the huge lobby ceiling mural, which gets touched up every four years by the same Florentine gentleman who restores the art in the Sistine Chapel. Rooms—reached via a winding maze of corridors—are adequately sized. With more than 1,600 rooms, the property can seem overwhelming; luckily one executive level, nabbed for $80 above standard rates, has its own lobby and concierge, providing a hotel-within-a-hotel feel. Note: The property is scheduled to undergo renovations to its rooms and its restaurant throughout 2008. Call to find out how this might impact your stay.

Hotel Details: 1,639 rooms, 88 suites
In-room: Internet.
In-hotel: restaurant, room service, bar, pool, gym, laundry service, Wi-Fi hotspot, parking (paid), some pets allowed.
Credit Cards: AE, D, DC, MC, V

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Member Reviews and Ratings

Reviewed by grahahw from North Chicago Suburbs on 1/18/09
Beautiful lobby, good food in Planter's bar, nice service, great location.
However, many rooms our room 12-165 shared a wall with elevator equipment room. I have never stayed in a noisier room. Everyone sleeping in this room must complain. I suspect many rooms are affected by old elevator design. we only spent 5 minutes in room after checking in. Didn't notice until 6 AM and people started moving. No accommodation from hotel. They know

Member Rating: 1.6
Ratings details: Room: 1.0 Atmosphere: 1.0 Service: 4.0 Value: 1.0

Reviewed by rfliberto from Pensacola, FL on 1/5/09
My son and I travel extensively. The other reviews on this hotel are quite dated. Our room was recently refurbished quite tastefully. The room was spotless, the hotel lobby is like being at the Vatican, staff was friendly. The location could not be better with the Redline Subway outside the door and the Pink, Green, Etc outside the other door. We loved the location and will remember this wonderful stay forever. Thanks Conrad

Member Rating: 5.0
Ratings details: Room: 5.0 Atmosphere: 5.0 Service: 5.0 Value: 5.0

Reviewed by cityjumper from Illinois on 10/24/07
I was disappointed in my stay at the Palmer the bathroom floor was dirty, hair all over the bathroom and when drying off with my towel there were hairs twined in the fiber of towels. Went out for a morning of fresh air at 5:am asking the desk clerk if I could get some coffee the Reply was No you have to walk 2 blocks to a 7-eleven (in the dark). The kicker was I had left a pair of shoes I called 2 hrs later to inform them, I was told to call back. Needless to say they never return my 5 messages that I had left. Also 3 emails and no response. When you pay that kind of money you expect a little courtesy. You cant beat a Holiday Inn, its economical and Fantastic Housing. To bad the Palmer House Hilton can't manage there property like the Holiday Inn.

Member Rating: 1.8
Ratings details: Room: 1.0 Atmosphere: 4.0 Service: 1.0 Value: 2.0

Reviewed by lscott from Southern Indiana on 3/22/07
Recent annualstay found the new owners making multimillion$ restoration to Former Glory, which means all restaurants except the Downtown closed, arcade shops closed and planned more upscale shops, bar w/tables & chairs moved into lobby. Expects to remain open thru construction; will probably price itself out of our range. Our room on 19th floor was fine; large, well decorated, spotless, 2 small bathrooms, that darn too-hot duvet hotels seem to think people like... we are HHonors members, paid $143 + tax, $30 self parking, internet rate.