This grande dame of Colorado lodging has hosted public figures from President Eisenhower to the Beatles since it first opened its doors in 1892, and the details are exquisite: a dramatic nine-story lobby is topped with a glorious stained-glass ceiling, and the Victorian rooms have sophisticated wainscoting and Art Deco fixtures. The hotel pays equal attention to some modern necessities, such as high-speed Web access and cordless telephones. The formal Palace Arms is the
in-house restaurant; the Churchill cigar bar sells rare cigars and single-malt scotches. A full-service spa has Swiss showers and a natural-rock waterfall that draws from the hotel's artesian well.
Aug 11, 2006
I reserved a "Top of the Brown" room, received my confirmation and upon arrival, my wife and I checked in and were taken to a standard room on the 4th floor. I called the front desk and was told that the reservation system must have made an error so I took them my printed confirmation. Well, it just so happed that all the "Top of The Brown" rooms were sold out so I asked if I could pay more for an upgraded room (suite) but was told they were sold
out too. I asked for the Manager and was told which Manager as the "Brown" has many Managers, so I asked for "The Hotel Manager" but I guess they don't have one. Anyway, if you're looking for a historic hotel with poor service from reservations to employees not being empowered to make a service oriented decision for a customer, this is the hotel for you.
Jul 17, 2000
You could stay in Denver for less, but especially if the company's paying, why not stay here? The Brown Palace looks great and classy.