Fodor's Expert Review Iberostar Tucan and Quetzal

Av. Xamanha, Lote Hotelero No. 2, Playacar, Playa del Carmen, Quintana Roo 77710, Mexico See on Map

The Iberostar Quetzal and the Iberostar Tucan are twin all-inclusive resorts located in the gated community of Playacar, which happens to be the most upscale one in Playa del Carmen and also to have one of the best beaches in the area. The hotels are family-friendly and offer a wide array of activities for all ages in a setting where nature and Mayan culture are well represented.


The rooms are wide and colorful in a contemporary Mexican way that may have seen better times. Each suite comes with its own terrace or balcony, some enjoying garden or jungle views, while other pool or ocean views. Overall the rooms are ok, equipped with all the amenities expected from a hotel of this category, however they lack a bit in style.

YOU SHOULD KNOW Some suites close to the theater area can be noisy during certain hours of the night.


Most bathrooms come just with shower and one vanity sink, although some suites like the Presidential one have a double sink, separate shower, and bathtub, plus an outdoor Jacuzzi by the terrace. Décor is modern if unimpressive.


A large wide palapa with marble floors and pink columns functions as the lobby of the Iberostar Tucan and Quetzal combo. Plenty of comfy sofas fill the place and a few shops offer the typical products for a family vacation trip.


The strength of Tucan & Quetzal hotels is that they have something for everybody in the family, and pools are no exception. The main pool is large and wide with a hot tub in the middle. Then there is a kids’ pool, an adults’ pool with its own swim-up bar and even a sports pool.


The Spa at these Iberostar resorts is one of their highlights, as it offers its treatments and therapies in a variety of places by the pool or the beach, or even better in a secluded hut deep in the middle of the jungle, where all you can hear is the stream of water running by your side. A gorgeous indoor pool and a wooden-sauna are worth a mention here too.


There is a fitness center with cardio and weight equipment, as well as free weights under a thatched-roof palapa. Tennis, football and basketball courts also add to the physical activities offer of Tucan & Quetzal.


If by themselves all-inclusive resorts offer plenty of options, when you put two of them together the culinary experience is amazingly wide and diverse. There are buffet and a la carte restaurants, with Japanese, Italian and Mexican options to choose from.

To avoid unpleasant surprises, making a dinner schedule and booking in advance all your dinners can guarantee you a table in the restaurant of your choice.


The swim-up bar located in the adults-only pool is a perfect drinking spot during the hot hours of the day. By night, the theater/nightclub is the place to enjoy a tropical cocktail while enjoying the performances of local artists.


Getting Around

Hotel Iberostar Tucan enjoys a privileged location in a gated community. It is only 50 minutes away from Cancun International Airport and very close to all the attractions in the area. A trendy shopping zone and downtown Playa del Carmen is within walking distance, and a short taxi drive to popular eco-parks.


ArtHumus (10-minute drive) is a French organic restaurant and a store. It has a front and backyard terrace, cozy atmosphere and interesting menu. Estia Greek Restaurant (10-minute drive) is another interesting point for foodies. Quite hidden and away from all the bustle. It serves authentic Greek food with fresh herb picks from their own garden. Totally worth it.


Manne´s Biergarten (15-minute drive) is worth visiting for a taste of real German bar and to feel the old Playa del Carmen again. They obviously serve German beer, and it’s always full. Wah Wah Beach Bar (15-minute drive) offers a very different experience, barefoot and on the beach, and apart from a very cold beer, you can enjoy mojitos and margaritas.


Because it’s filled with things to do for every member of the family. We love the lavish gardens/tropical forest with its impressive variety of flora and fauna. Location is perfect, with a stunning beach and proximity to downtown Playa del Carmen.


On the beach


Phones: 984-877–2000

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