Fodor's Expert Review Shangri-La Hotel Tokyo

Marunouchi Trust Tower Main, 1–8–3 Marunouchi, Chiyoda-ku, Tokyo, 100-8283 See on Map

Shangri-La was coined by British Author James Hilton in his 1933 novel Lost Horizon and has come to symbolize paradise on earth – the Tokyo version of the Shangri-La Hotel comes pretty close to that description. Upon entering the enchanted palace, guests are greeted by more than 2,000 pieces of art, over 50 stunning crystal chandeliers, and a host of services and amenities found only in the highest end of hotels. First class all the way with a price point to match, the Shangri-La is paradise found.

You should download the hotel’s proprietary app. Once it’s loaded, you’ll be able to use any one of your phone’s messaging services (WhatsApp, Facebook, Line, etc.) to get assistance from the hotel – and they guarantee an answer within 3-minutes.


Rooms are bathed in earthy tones of brown and beige and have incredible views from the daybeds set against the large windows. Complimentary amenities include Nespresso coffee machines, tea, water, and snacks.

If you opt to pay extra for a club level room, you’ll receive a boat load of free benefits. Not only do you get free breakfast, but multiple meal services all day, afternoon tea, evening cocktails, a pocket Wi-Fi device, and complimentary pressing service.

Photo: Deluxe King
Photo: Shangri-La Suite Living Room
Photo: Shangri-La Suite Living Room


Peek-a-boo bathrooms are not for the shy at heart, but there’s a curtain in case you need privacy. The lux lavatories include massive rain showers, giant soaking tubs, and come with L’Occitane products. Club level and suites are outfitted with Bulgari.

Photo: Guestroom Bathroom
Photo: Deluxe King Bathroom
Photo: Premier Suite
Photo: Level 28


The lavish lobby has marble floors, beautiful art pieces and a stunning crystal chandelier in the shape of a wedding dress. In the lobby lounge, guests will find an excellent afternoon tea and live piano music on Wednesdays.

Photo: Level 28


Open from 6:30 a.m. to 10 p.m., the stunning indoor heated lap pool has expansive city views and a locker room with saunas (sauna and steam for women), rain forest showers, and giant Japanese-style baths.

Photo: Presidential Suite Bathroom


Chi spa has a Tibetan mountain motif and provides luxurious treatments from massages and facials to body scrubs, wraps, and energy work.

Double Treatment Room
Photo: Double Treatment Room / CHI, The Spa at Shangri-La
Single Treatment Room
Photo: Single Treatment Room / CHI, The Spa at Shangri-La
Photo: CHI, The Spa at Shangri-La
Photo: Health Club


The gym is open 24/7, has hardwood floors, Life Fitness and Technogym machines, and provides guests with an ample supply of water and apples.

Take your workout outside. The hotel has complimentary BMW bicycles that are first-come-first-serve for all guests.

Photo: Health Club


Less is more at Shangri-La with only two – but exceptional – restaurants. Piacere is the hotel’s Italian outlet open for breakfast, lunch, and dinner and has perfect pasta. You’ll also find a tapas bar in the back of the restaurant that is a more casual eatery. The other dining spot is at Nadaman where chefs prepare unique Japanese cuisine with only the finest ingredients.

On the ground floor, you’ll find Boutique by Shangri-La, the hotel’s lovely pastry shop with freshly baked goods.

Photo: Tapas by Piacere (Fun Dining)
Photo: Piacere (Italian restaurant)
Photo: Piacere (Italian restaurant)


The big square bar in the lobby lounge is the sole drinking den of the hotel (minus the club lounge). This intimate spot has big window views, afternoon tea service, craft cocktails, and live piano music.

Photo: The Lobby Lounge
Photo: The Lobby Lounge
Photo: Nadaman (Japanese restaurant)


Getting Around

The hotel sits in the Marunouchi Financial District and is within walking distance of great restaurants, bars, and shopping areas. Tokyo Station is also connected directly under the hotel so you can hop on the subway to other parts of the city.


Head inside Tokyo Station and follow the directions to Ramen Street (4-minute walk). In the underbelly of the subway, there are dozens of steaming hot ramen spots worth trying. For something on the nicer side, head over to Sant Pau (9-minute walk) a two Michelin star Spanish restaurant where three hour meals are standard.


Whiskey lovers might want to head to the Tokyo Station Hotel where Oak Bar (4-minute walk) is famous for its rare selections. The Lounge by Aman (8-minute walk) is a craft cocktail spot where the bartenders use all Japanese ingredients.


High-end all the way, the Shangri-La is known around the world for its incredible dedication to service and this iteration is no let down. While there are few dining and drinking options compared to other 5-star competitors, what it does have is sumptuous and savory. The spa, gym, and pool are all stunning and the artwork throughout the hotel gives off the impression you’re staying in a lavish museum. Fans of the brand and lovers of nice things generally will feel at home here.


Business, Trendy
184 rooms, 16 suites
Breakfast Yes
Lunch Yes
Dinner Yes
Bar Yes
Cafe Yes
Room Service 24/7
Gym, Pool
Parking Lot


Phones: 03-6739–7888

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