When booking an Airbnb, you may feel unsure about your host. It’s not as if it’s a 5-star hotel where a certain level of service is guaranteed. After hearing scary stories from friends about last-minute Airbnb cancellations leaving them stranded in a foreign country, your fear is understandable. This is where super hosts come in. Airbnb has a program where certain hosts are categorized as super hosts based on their level of service.
To gain super host status, hosts need to have a 4.8 overall rating based on reviews from Airbnb guests, and have completed 10+ stays in the past year. Moreover, they need to have a cancellation rate of less than 1%, not including extenuating circumstances. In effect, this means zero cancellation for hosts with fewer than a hundred bookings per year. This means you never have to worry about not having a place to sleep on your vacation if you book through a super host.
Another benefit of booking through a super host is their 90% response rate within 24 hours. This ensures that if you encounter any problems, your host will have to respond within 24 hours of you messaging them, affording you some peace of mind as you book your next Airbnb. So, make sure to turn the super host filter on when you are browsing.