Wynn is a loser
 

I recently spent the weekend in Las Vegas (flying in from Philadelphia) in order to attend a friend’s wedding. I had been to Vegas many times in the past, but this was my first trip in a few years so I decided to splurge a little and stay at the Wynn Las Vegas. That was my first mistake.

I arrived at the hotel on Friday morning, September 16th, 2005 and checked in to my $500.00 per night room for a three-day stay. Considering the fact that you can book the Mandarin Hotel overlooking Columbus Circle in the heart of Manhattan for the same price, my expectations were high. That was my second mistake. The room was bland and poorly laid out (I had to stand sideways at the foot of the bed in order to see the television), and the air conditioner only had two setting – bad and worse. At full blast it kept the room just warm enough to make it uncomfortable for sleeping. Indeed, other than being just slightly larger, the room had no amenities that made it any different from hotel rooms throughout Las Vegas that you can get for one-third the price.

As for the staff, they were disinterested at best. While they were very quick to stick out their hands for tips, they performed their various duties with as minimal an effort as possible and one eye on the clock to make sure they did not stay one second past quitting time. This brings me to my third and final mistake. I called the bell desk and asked if I could have a pair of pants pressed. I was curtly told that there would be a rush charge. I found this oddly interesting since I had not told them when I needed the pants back. But at this point I was still in a good mood, so I agreed, and they told me they would send someone up. He eventually came and I filled out a form stating that I was having one pair of pants pressed. He took the form and my pants and then stuck out his hand palm up. I gladly tipped him five dollars and he went on his way. I never saw the pants again.

For three days I called bell captains, approached concierges and managers and left messages for security begging for an answer concerning my missing trousers. And for three days I was ignored, placated with promises of “I’ll look into that” (and then ignored some more) and, finally, accused of never giving them my pants to begin with. When I pointed out that the bell desk admitted that they had the form I had filled out when I handed over my pants, and questioned why the bell boy would take the form and process it if I had not given him the item in question, their reply was – and I am not making this up – “We don’t know why he may have done that. We can’t find him.” And so, for $500 per night, I had the pleasure of spending hours of my three-day trip to Las Vegas searching in vain for my $125 slacks, while the staff that lost them either avoided or insulted me. I ended up going home sans pants, but with a security receipt promising that they would “look into it.” I doubt strongly that I will ever hear from them.

Oh, and just as a side note, the Wynn hotel does something that no other casino in Vegas that I know of does. They make their guests stand in the same, extremely long lines for breakfast as customers who walk in off the street. So in the end, there is not one perk – not one! – for paying the exorbitant price for a room at this self impressed clip joint. I have traveled extensively throughout Europe, Asia and the United States, and I can say without question that the Wynn Las Vegas was the worst hotel experience of my life. I have spent the days since my return relating that fact to anyone who will liste

Haven't you discovered that hotel staff and "service" in the hotels in Vegas are NOT the same as hotels in other parts of the country/world???? I've pretty much given up on the concept of personalized good service in Vegas.

If you haven't already, you should leave a review on tripadvisor.com. That is where most people will go for hotel reviews.

Wow. I've known a lot of people to lose their shirt in Las Vegas, but you're the first I know of to lose his pants!

What a horrible story. Did you really pay $1500 for three nights at the Wynn -- in a room, not a suite? Didn't it even go down in price for Sunday night?

Amazing first post too!

Wow, that sounds horrible! The most recent reviews on tripadvisor et al were showing it had improved since its opening. I am heading to Florida next week and we are going to Vegas for a quick three day jaunt and I have reservations at the Wynn. Thought we would give it a try since the rooms did sound nicer. Now you have me second guessing again. I debated with myself whether to stick with my old standby the Mirage or try the Wynn (I find the Bellagio too "crowded")....
The rates for the Wynn week after next are excellent, so it seemed worthwhile. How did you find the other factors at the hotel, I know hard to imagine anything positive after the fiasco with your pants and your treatment about it, but was the casino decent enough? The restaurants?....or does it not matter at all really, because they treat you so poorly, the chances are this attitude is pervasive throughtout the operation? I like to gamble during the night and into the early morning, if the dealers dont have a good attitude that would pretty much ruin it for me :)Thanks. Sorry again about your awful time there...

Sherry

Heck, I lost my pants overnight in a campground tent in Munich. The campground cost only five bucks American and the next morning I got lots of attention from the ladies (and some guys). Forget Vegas. The cheaper the thrill the better.

Good for a laugh, rsav.

good one, jorr!
well, looks like I'll stick w/ the Venetian next time!

<i>I ended up going home sans pants</i>

Must have made getting through airport security a breeze...

Sorry you had a bad stay but it was a well told story anyway.

Man! Sounds like you ran into one of those infamous Vegas pickpockets, 'cept he was behind the front desk. At least their slots spit out cash like an ATM, right?...wrong!

&quot;...you're the first I know of to lose his pants!&quot;

Well, late one night in Memphis Tenn. a former Australian prime minister, Malcolm Fraser, managed to lose his pants in circumstances that have never been satisfactorily explained. One thing seems sure, though - it wasn't the hotel that misplaced them, as he definitely had them on when he went out.

So what if it's his first post - EVERYONE has a first post, don't they ?

Does EVERYONE'S first post have to be positive ? Gheesh.

Most people's first post is much more benign, and typically they are asking for help. This is definitely unusual, though that doesn't mean anything in and of itself.

Still - frankie - I am quite certain that I could find you a similarly scathing review of the Venetian. Would that change your mind about staying there? When you read one negative review amidst many positive ones, you have to realize that 1) there are bad days everywhere and 2) no hotel is going to be good for everyone and 3) some people just don't have good experiences anywhere. So, judging a place only on one review seems silly, but it's your vacation that you're affecting, so no skin off my nose. I won't rule out staying at Wynn from one review, though. If I see many more, then maybe . . .

I think if you really read this complaint it becomes rather obvious that this poster has some ax to grind. There are just to many extreme statements and conclusions jumbed upon to really take this persons story for more than what it appears to be...a story.

Any reason you couldn't press your own pants? When I am in Vegas, I don't care how wrinkled someone's pants are! Just roll the dice!!!

When I first started posting on this board, I believed pretty much everything that everyone wrote, b/c I could not imagine someone taking the trouble to make up a story, whatever their reason.....However, after a year and a half and further experiece, I know that people have many reasons for posting...and that the first post a truly &quot;naive&quot;--ie new-- contributor writes, does not tend to sound like this very experienced traveler.

It may not mean anything, (the dates are not the dates he was there) but when I look up the week-end rates online for the Wynn, they are nowhere near the price referenced here. I am not accusing, but something about this whole post, just does not ring true. On the Europe board, there was an instance of a hotel operator writing critically about one of his competitors. I am not saying that here but there does seem to be an agenda....IMO, no one who has the previous travel experience that rsav claims to have would tolerate that level of abuse at those prices!!

That pants story seems a little elaborate to be made up--I'm curious now about other Wynn reviews. (Trip Advisor is not a very good source, in my opinion--anyone can post anything, including the hotel itself.)

well, whatever the truth, it was still fun to read!
When Wynn first opened I was really hoping to stay there, but word of mouth just hasn't been great on this property, unfortunately. Friends have told me they weren't impressed, and tripadvisor has been pretty mixed. I was hoping their rooms would be nicer than the Venetians, but that just doesn't seem to be the case. But you're right, jlm I have read scathing reviews of the Venetian, so it's definitely good to read this pantsless review with a grain of salt!!!

I'm with socialworker - how could a supposedly experienced traveller put up with such crappy service and do nothing (until the pants are lost)? The story is so full of crap.

First off, the A/C doesn't work in a $500 room, and he didn't ask for a new room? Didn't even complain and ask for someone to come fix it?

As for the pants: he spent 3 nights in the hotel. After sending the pants away, and not getting them back, he spent 3 days calling everyone trying to track them down? Did he start trying to track them down the very instant they left his hands? And what kind of experienced traveller calls hotel security looking for his pants?