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Priceline Customer Service is Terrific!
I've used Priceline many times over the last several years, with fabulous results in a number of cities. A few weeks ago, I booked one terrific room at a ridiculously low rate for Baltimore Inner Harbor - my dad is about to expire, my entire family lives there, and I've lived in New England for nearly 30 years.<BR><BR>At any rate, we decided to head for Baltimore again in a few weeks and I bid on a room Tues-Sat, it happens to be Thanksgiving week - with excellent results. But, when booking flights, there were none returning Sat or Sun. So, booked return flight on Monday. <BR><BR>Went back to Priceline and inadvertently entered departure date of Sunday, instead of Monday (usually, I'm right on top of things, but was totally confused and mixed up by now). Got a great room at a terrific price, in a different hotel, but needed two nights, instead of the one I had bid upon. I didn't want to go back and re-bid for the other night, lest we be moving all about.<BR><BR>Got on the phone, now near midnight, and got a really nice Priceline rep. He was able to extend our stay at the original hotel by two nights and cancel my other one night booking. <BR><BR>This gent was not only totally understanding of my lapse in conscientiousness, he straightened everything out within minutes to my total satisfaction. <BR><BR>While there is no doubt that it's best to know what you're doing when bidding on Priceline (and I am an avid devotee of biddingfortravel.com), and the purchase, once you're bid has been accepted is "final", it is surely nice to have discovered that there is "SERVICE" available for regular customers who've "lapsed".
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Please share their telephone number with us, this lack of any phone number seems to be the biggest complaint I read about. Everyone says that the only number you can reach is telephone prompt, automated messages. PLEASE share the number where you can reach an operator in case any of us need it. Glad it all worked out! Thanks!
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Yes share the wealth please! Too many people have said one of their biggest complaints is that if there is a problem, no one can be reached to resolve it. People answer that and say of course there's no one, that's how they save money. So how did you get a real live human when no one else can and would you please post the phone number?
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I smell a Priceline shill here, folks. There are too many posts like this one lately. If it's for real Rita will post that number. If not, we know it's b.s.
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Bets now being taken that Rita will never post that telephone number here because we all know it doesn't exist. Just proves that what she posted here is an outright fabrication of the truth. Right, Rita?
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Rita,<BR>Your dad is about to expire? Maybe you should take him to a hospital.
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What is going on here is total malarky. Please don't try to tell me that all these wonderful Priceline testimonials are now just surfacing, miraculously, independent of each other. Customer service, total satisfaction, smiling cancellations. Heads up Fodors. You, and all the rest of us are being had. <BR><BR>OK Rita. Waiting on the phone number, too.
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If Rita's dad is about to expire, should she be waiting till Thanksgiving to go be with him?
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Maybe Rita has expired too.
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Rita is an expired coupon.
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Unlike most of you cowards, Rita provided what appears to be an authentic email address. Has anyone tried emailing her to ask her for the phone number?<BR><BR>I'm no Priceline "shill" - I am simply a satisfied customer (with a *real* email address). I have never needed to call them, so I couldn't tell you what their number is. I do know there is a number listed on successful bids if you need customer service.<BR><BR>I suspect most of the people who complain about Priceline have never used them so have no clue what they are talking about.<BR><BR>Andrew<BR>
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Andrew, how is it that 'fodors' appears as part of your email? <BR><BR>And since when is [email protected] an authentic email address?
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And why are you so aggresively hostile when Priceline is questioned. And are you that same Andrew that has the web site that figures actual Priceline prices from taxes paid? wellwellwellwellwell and mymymy
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Acutally they do, or did post their number, at least they did 2 years ago. I bid on airline tickets (4) for NY to Bermuda, then realized that we couldn't go as soon as the bid was accepted. I called (The number must have been on the website or confirmation of my winning bid) immediately, and was told I would be charged $75 to cancel each ticket. I became a little hysterical, and asked to speak to a manager, long story short he agreed to charge me $75 cancellation fee for all 4 tickets, rather than $300 it would have cost. Maybe they started hiding the telephone number shortly thereafter?
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To yyy (or whatever your real name is): I have "fodors" in my email address so I can track where email I get comes from. I own the domain "bizave.com", so I can make up any email addresses I want, as many as I want.<BR><BR>I use different email addresses for different web sites. If I start getting spam from one web site, it is then easy to block it.<BR><BR>I am not affiliated with Fodors in the least.<BR><BR>Andrew
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To RJ (or are you the same as yyy?). I am a satisfied Priceline customer. That is all. I do not make any money by promoting Priceline or by participating as a registered user on BiddingForTravel.com. My profession has nothing at all to do with travel. I want Priceline to succeed so that I can continue to get great deals with them.<BR><BR>But, I suppose you can read whatever warped conspiracy theory you want into my posts, from your anonyomous airchair. <BR>You probably think the Martians will be landing any day now, too, and that the government is trying to poison you with flouride. Best of luck getting along in your little world...<BR><BR>Andrew<BR>
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You didn't answer my question, Andrew. Is that you with the web site? Never mind. I'll answer. Yes it is. Andrew owns a website that helps you figure Priceline prices by tax paid. Then the next person can use that information on biddingfortravel. mymymy Is the sweet deal from Intel still tiding you over or have you found yourself a new, um, employer now? What a funny coincidence.
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OK, Andrew, your explanation of your email address proves everyone else's point. By your own admission you are in a unique position ability to create as many user names as you wish, and likewise, to delete them at will with no adverse consequences. However, the average citizen doesn't have that kind of a set-up. Unless you want to tinker with hotmail & yahoo addresses, and constantly having to change them when you're spammed, most people can't afford the luxury of giving out their true email addresses. <BR><BR>But how nice of you to call everyone a COWARD, simply because they don't own their own domains.
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Actually, that website sounds intrigueing. Would either of you care to share it? I'm not taking sides, just looking for ways to score a hotel in Scottsdale next April for a great rate, and biddingfortravel hasn't been of much help. Thanks.
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OK you got me checking, Nina's right. A recent hotel stay yielded this phone number - just got it from the website, after entering my original confirmation number: 1-800-657-9168. <BR><BR>Then, upon further clicking on the website, a contact number was given under "I Need Help" within customer service: 1-800-774-2354.<BR><BR>Hope these numbers help someone. (Luckily, I've never had to use them.)<BR>
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I may be wrong, but my understanding of the various posts with respect to Priceline customer service (or lack of same) was not that there wasn't an 800 contact number, but that you were never actually able to get a live representative to talk with you.<BR><BR>And sorry to dissapoint your paranoid mind, Andrew, but I'm not RJ.
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This is getting dangerously far away from the topic of travel, but...<BR><BR>Yes, "tinkering with Hotmail & Yahoo addresses" is exactly what I recommend people do - or rather, getting a separate free email account for web posting on all forums (no need to get one for *every* web forum like I do). Very easy to do, a lot of my friends do it. Hides your real email address. At least you are not anonymous. <BR><BR>It is frustrating to have people reply from what could be any number of addresses. One of the downsides of this forum. I am almost to the point where I won't reply to people who at least don't provide a consistent name. I'm not sure I ever want to reply to anyone with the user name "xxx" or "yyy" again.<BR><BR>I don't get much spam to this address, surprisingly enough. I don't think people would have to change their Yahoo! or Hotmail addresses very often - once a year? Doesn't matter - you can simply give people whom you want to keep in touch with your real email address. Throw away your free email account when you get tired of it. Quite easy to sign up for a new one. Not a lot of effort for anyone but people who like to whine and complain, I guess.<BR><BR>Andrew<BR>
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Isn't it interesting how Andrew ignores the information about his web site? Why don't you tell Nina the address Andrew. I could, but it should come from you, not me. I'm devious but I, at least, have my limits. How often did you say it snowed up there by the way? I wouldn't want to go there if it snows much.<BR><BR>How can you afford all that travel without a job, anyway? Or, did you find a job, more or less?
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While you 2 boys slug it out, I'll just wait patiently for that website. <BR><BR>Oh, by the way, I did speak to 2 live people when I called Priceline, without a long wait if I remember correctly. Perhaps I traumatized them and they will no longer answer the phone.
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Oh, Andrew, I'm so upset! You mean to tell me that if I don't run out and register for a new forum email address, you'll never respond to me again? How will I ever live?<BR><BR>I realize you place great stock in the idea of 'consistency' but I think the whole concept is highly overrated. After all, you always use the same address (or maybe not, who can really tell?) and all we've seen is that you are consistently annoying.<BR><BR>Do me a favor. I'd be most honored if you never again responded to me.
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Let me apologize to everyone for being goaded into spats with a few of the posters here. This thread has gotten dangerously off-topic, and I suspect it will be deleted soon anyway. I have written to Fodors admin and suggested they remove my posts in this thread.<BR><BR>I repeat that I've gotten great deals on Priceline - I can't speak for the customer service because I've never needed it.<BR><BR>Andrew<BR>
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No doubt Andrew is working feverishly to get this entire thread deleted now that he has been exposed for what he is.<BR><BR>Remember where and what you heard it next time you see one of his posts. I certainly will. This is just the stuff we try to avoid by using fodors, then end up with it anyway.<BR><BR>
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Andrew, are you the same "Doctor" Andrew who posted about baby ear infections on airplanes a while ago?
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Andrew,<BR><BR>You've shamed me by your noble gesture. Let me also apologize for my behavior. You were kind enough to share information with us here, and like a jerk I just lashed out and tried to be funny at your expense.<BR>Again, to ANdrew and all the other posters, I apologize.
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Andrew,<BR>Don't worry about this being deleted, I copied the post and will re-post as necessary.
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<BR>So...Rita WAS a fake, wasn't she????<BR>Good call, notbuyingit.
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Do a text search on Andrew's address and look at other things he has written. There are 3 distinguishing characteristics about his writing style which also appear in Rita's note. His fingerprints are all over it. So, not only is Andrew a shill, he's a cross dresser!
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Susan, if you go a step further and check out Andrew's website, which he himself has broadcast in his posts, you'll find he's in serious need of a membership in the hair club.<BR><BR>And furthermore, the last post claiming to be an apology, purporting to be from yyy/[email protected], was not from me. Not that I don't apologize to any other posters for getting off track, but I have no apologies for Andrew who constantly stalks and harangues anyone who has anything critical to say about Priceline, who then calls me and other posters cowards, and who makes up phony posts. Nice try Andrew or whoever, but you've only demonstrated yourself to be the jerk here. I think my responses were fairly tame under the circumstances. Now I hope all your personalities will go play nicely with each other and be sure to have a nice day.
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OK, then would someone post the damn website already???? How can we go and look at it if we don't know what it is???? What's the big secret?
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Sheesh. This is really not rocket science. Just look at the email address he posts with his messages. The domain is his website. Put www. before the domain and there you have it.
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Danny,<BR><BR>Why have you left this thread up and deleted the second priceline thread that actually had valuable information in it?<BR>The best part about the 2nd thread was that no one had started calling other posters names.<BR>What gives, Danny?
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See when "Rita", who lives on the east coast was writing? 12:25 AM. Rita keeps late hours. Of course that's only 8:25 PM Andrew's time. <BR>
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yyy,<BR>well excuse me smartass. A simple answer would have sufficed. Sorry to put you out, thanks so much for yoour help.
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Thank you for your kind words. And based on your own rude response, I'm sure that you and he will be lifelong soulmates.
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Hmmmm...Rita never did report back with any phone number. At least someone else jumped in with a real number. So much for Rita's helpfulnes.
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