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-   -   Olive Oyl, I have a question for you! (https://www.fodors.com/community/united-states/olive-oyl-i-have-a-question-for-you-244343/)

nina Jul 30th, 2002 05:05 AM

Olive Oyl, I have a question for you!
 
My husband is a Hyatt Gold Passport member and has earned 3 free nights with their "free nights faster" promo. I of course had a hard time booking the nights since they allot very few rooms per hotel for this free promo. I managed to book all but one night, which I planned to use at the Baltimore Inner Harbor Hotel when my mom, ny sons and I will be driving through.<BR><BR>I booked the room, then at the last moment I mentioned to the reservationist that my husband would not be with me. She then said I couldn't use the room, that he had to be checking in with me! Is this true? Since he can't stay any nights of the very few that are available, I guess he'll have to forfeit the night. This doesn't seem right to me.<BR><BR>They advertise these programs but then make it extremely difficult for members to use them. Could you ask your husband if a wife can use her spouses free night? I imagine he might know more than the reservationist. Thanks a lot Olive, I appreciate it.

OO Jul 30th, 2002 05:27 AM

Nina, Sorry you ran into a snag. Unfortunately my knowledge about the Gold Passport program is -0, but I've copied your message and emailed it to him. Hopefully he can shed some light on this for you.

nina Jul 30th, 2002 05:33 AM

Thanks OO, It helps to have fodorites with connections on this board!

OliveOyl Jul 30th, 2002 12:39 PM

Here's his response, Nina. Not great news but hopefully you can find something in here you can use. <BR><BR>"There is not a simple answer, of course, but essentially the program she is referring to is a coordinated promotion between Hyatt Gold Passport and American Express. The short answer is it is not transferrable and the GP member must be present. <BR> <BR>For a straight Gold Passport point redemption if you are a Platinum or Diamond level member you can transfer your points , much like we use our AA miles for the kids.<BR> <BR>Long story short here is the number for the Gold Passport Desk 1-800-304-9288 and they can help her with specific answers."<BR><BR>I'll stick my own neck out a bit and venture that nothing is written in stone, especially in this day and age. I think you'll find GM's to be a pretty accommodating bunch...but you didn't hear that from me, OK? LOL Good luck, Nina. I've never been to that hotel but hear it's in a great location.

yukon Jul 30th, 2002 12:53 PM

Yes, it's on Light Street, just across the street from Inner Harbor - and near Camden Yards, which is a terrific place to see baseball. If you're driving, get a good map of Balt. - you'll be located just off Pratt Street, which runs along the harbor area. The convention center is right there as well, and the aquarium. Enjoy.

nina Aug 15th, 2002 01:06 PM

Thank you Olive, I finally saw your response, it must have gotten buried. I appreciate your looking into this for me.


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