Beware charging by phone - US Air
 

Last Thursday, I had a flight scheduled at 5 p.m. I decided to change it for an earlier flight. I asked for different routes, and asked how much it would cost to make the change. I was told there would be a $100 change fee (which I think is ridiculous, but I expected it and was willing to pay it). Today when I checked my Visa, there is not only a $100 change fee, but $73.70 that they claim is for the "fare differential", which they never told me about (I state that absolutely unequivocally). Their records show I was "advised" of the charge. Anyway, just letting you all know to be aware....I'm disputing the charge with Visa, and fortunately, it's not a huge amount of money, but I'm also not willing to pay it since I wasn't advised of it before I decided to make the change.

Agree you should have been informed, but this fare differential charge is routine - if what you change to currently costs more than what you had before, you pay the difference.

Standard practice for many carriers. But you should have been informed by the air;ine.

I know that -- which is why, when I asked more than once &quot;How much will it cost me to make this change?&quot; and the answer was &quot;$100.00&quot;, I assumed that was ALL I would be charged. If the answer had been &quot;$100.00 plus the fare differential&quot;, I would at least have been making a judgment based on the <i>correct,/i&gt; figure. </i>

Bad assumption, unfortunately.

For the SouthWorst haters, this probably would have been handled more favorably for the customer if SouthWorst was the carrier.

Not that I am a huge fan of SW, but their exchange/cancellation policy is most excellent.

I really get lost on this HATE Southwest Air thing and cannot understand it.

Is it just the fact that you cannot choose your seat or what?

Those in the know, please pass on the info..

I cancelled my non-refundable flight with Southwest, no charge, all money are sitting on my non-refundable account with SouthWest.

For the March flight I've used part of this money, no charge, only whatever the cost was, changed the times, airports, price - all through the website.

Yes, the only problem is your seat. If you check-in 24 hours in advance, you get a good seat in group A, and even before the families with children.

On other airlines, what do you do if they change your sitting?

dml...Careful!! US Air just might exercise their option of refunding your ticket...Then what would you have??