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Requesting monetary compensation for late Italo train
Hi everyone, Our train from Florence to Venice was delayed more than 120 minutes and were given vouchers worth 45 EUR. However, when I tried to request monetary compensation instead on Italo's site, they asked for a tax code/vat number/vat number CEE and the SWIFT code of my bank account. I'd rather not receive the compensation via wire as my bank charges $16 for incoming transfers. Does anyone know if Italo could credit the amount bank to my credit card I originally used when purchasing the tickets? |
Did Italo already tell or write you that they were unable or unwilling to credit the amount to your credit card?
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Not Italo -- but EuroStar London to Brussels with a similar situation - I had a very long delay and got the same sort of request for tax code etc . . . I contacted them by e-mail to explain I'm from the US and would like the credit to my visa card. And they had no problems - the credit showed up in less than 5 days. So I'd definitely try e-mailing them (or phone if they provide a contact number)
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Maybe you could at a station sell those vouchers to other train travelers - at a discount of course as vouchers can be used on any train it would seem.
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Sorry Pal, but what a ridiculous idea. Do you really think someone wants to spend their time at a train station and trying to sell vouchers to other passengers ? |
No - just thinking it can be done at any Italo train station -just take a quick look at ticket lines? Seems it may be the most viable option of all! Maybe save for friend going later - how long is voucher good for - maybe use it next year.
Actually contacting your credit card issuers and contesting the charge can work even after you've done the transaction just in cases like this. |
The OP obviously does not live in Italy OR -- so hanging around a train station is possible how?
>>Actually contacting your credit card issuers and contesting the charge can work even after you've done the transaction just in cases like this.<< This is not a situation where a credit card dispute is relevant. They received the service. |
Does anyone know if Italo could credit the amount bank to my credit card I originally used when purchasing the tickets?>
That's where the credit card comes in - i think you could have a case that what you were promised was not delivered - an on-time train. Sounds like to me they just may have taken that train and are still in Italy - how do you know they are not? |
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