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-   -   Problem with Trenitalia (https://www.fodors.com/community/europe/problem-with-trenitalia-1664948/)

SusanP Mar 19th, 2019 05:35 PM

Problem with Trenitalia
 
I was checking some routes for a September trip. I know it's too early to book but wanted to see lengths and prices for them. When I put in a date for next week, I keep getting an error message, NaN-NaN-NaN. Is it possible that there are specific days of the week that don't have at least one train on these routes? Seems unlikely. I will be leaving Milan on a Sunday. Any suggestions? I would note that I have booked trips on Trenitalia in the past with no problem.

greg Mar 19th, 2019 06:28 PM

>>> at least one train on these routes
Which routes? What are you entering as the departing and the arrival stations?

StCirq Mar 19th, 2019 07:52 PM

Are you using the Italian names for the stations? If not, you're going to have problems.

SusanP Mar 19th, 2019 11:44 PM

Sorry, thought I included that. I have also been having trouble posting this question! Milan-Ferrara, Milan-Ravenna and then either of those to Rome (haven't decided yet between Ferrara and Ravenna) . I will be leaving Milan on a Sunday. I have entered both English and Italian names.

giorgiawilliams Mar 20th, 2019 12:40 AM

Italian websites are not that great I also had problem with Trenitalia. There're also private trains like Italo.

Traveler_Nick Mar 20th, 2019 01:49 AM

It's working for me.

Are you sure you put in next week? Nanana I think usually means you put an invalid date in.

Try clearing your browser cache or even restarting your browser. Like I said it's working for me

Keren Mar 20th, 2019 03:21 AM

Use trainline.com or the app trenit.

StCirq Mar 20th, 2019 03:49 AM

It would be Milano, not Milan.

SusanP Mar 20th, 2019 06:52 AM

Nick & StCirq, yes, I did all that. Guess I will try again or check out the other suggestions. Thanks all.

bvlenci Mar 20th, 2019 07:52 AM

One possibile problem I have encountered when using an Android device: you have to select the station name from Trenitalia's pull-down menu. For example, when I start entering "Milano", my Android device will allow me to autocomplete the name as soon as I type a few letters. Trenitalia won't accept the station name entered in that way. After I type another letter or so, Milano will pop up on the Trenitalia pull-down menu, and you must select the station name there.

Christina Mar 20th, 2019 08:38 AM

Site works fine for me. Plenty of trains Sunday from Milan to Ferrara, for example. It even works if you put in a date for next September, although I'm sure that isn't a complete schedule as it only lists 1-2.

I don't know how you can put in a "wrong date", as you pick from a calendar.

I'm using it on a computer, not a phone.

MinnBeef Mar 20th, 2019 09:00 AM

I actually booked a bunch of tickets through it about a month ago and found it surprisingly user friendly

SusanP Mar 20th, 2019 10:00 AM

bvlenci, maybe that's it. Last night, I was using a tablet. Today I did it on my laptop and everything came up. Thanks.

PalenQ Mar 20th, 2019 12:09 PM

www.bahn.de/en

Very easy site for schedules of all European trains - including Italy of course. can't book only trains involving Germany but again so so easy to use and it can also tells lots about your train - whether reservations are required; services on board; whether train has 1st class or not, etc

BETS-European Rail Experts has on its home page lots two long columns explaining what a wealth of info the German online site can provide.

bvlenci Mar 21st, 2019 02:31 AM

For travel within Italy, I don't find Bahn.de any easier to use than Trenitalia.it . I use Bahn.de only when I'm researching schedules involving multiple countries. Otherwise I use the national site for the country in which I'll be traveling.


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