Not only did the OP write this a year and a half ago, but we did hear from him again, and he was more gracious than we probably deserved.

The thread was topped recently by a different poster.

We are such a bunch of grumps.

Just to let you know that many more have been adding since the bad..but really bad, day with this terrible company!
Hope the message is getting out there

Lots of threads on same subject (even same compnay) with same content on other travelforums.