| debbie |
May 17th, 1999 09:59 AM |
Daisy- Wasn't going to comment but feel I should tell you about my NEGATIVE experience with these folks. I had same good thoughts about this company as Donna- at least I thought this way when I booked my Fr Ex (French Experience) trip last June '98 for early Aug. trip. <BR> <BR>Three weeks before departure my two year old son was diagnosed with cancer. Immediately our oncology team advised cancelling our trip and they wrote a letter to Fr Ex for us. I, of course called, but they were not willing to give us all our money back. My husband and I spoke with one owner(of many)who had received the medical letter and my personal, heartfelt fax. He had absolutely ZIPPO simpathy and we were shocked when we were speaking he hung up on us! We got back some money, certainly not all of it. FYI, had no insurance- that was going to be purchased the next business day on Monday (we were diagnosed on Fri. and operation performed on Sat). <BR> <BR>I vowed never to use them again and we are planning our own trip for this August. We are doing it for less money and staying at nice places where I've already sent faxes and will know the folks in advance. In many cases they have given me lots of advise on area events and son et luminiere shows. Car is VERY reasonable through AAA. Also, this Formum has been a great help in making many trip decisions- much more help than the French Experience folks gave me. <BR> <BR>If you have booked with them already and have travel insurance I am sure it will be a wonderful trip. My situation was out of the ordinary. Have a super time!!
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