Don't Travel British Airways
Don't even think of flying British Airways. Here's why.
I had a transatlantic flight booked, but couldn't go due to a health issue. I was covered by travel insurance. They requested a price breakdown so they would know which parts of the total fare I could get back. Some taxes are refundable if you don't travel. Fair enough I called British Airways and they refused to send me the information. I called several times. They eventually pointed me to a web page that has a form for proof of non-travel. They said put the request there. I filled it out. In the comment I put my request for the price brake down. After a month, they sent me a form confirming that I did not travel, but not the information that I requested. I called them again. They told me the same thing. I explained that I had already done that. They told me to do it again. What's the point? So I'm out $1500 because they refused to supply me information. The message is that travel insurance is useless if you fly BA. |
You are blaming BA because you couldn't find the fare components in the first place (provided to you when you booked and I presume on your receipt)? Then they apparently admitted the misread the request for a copy of the tax breakdown and you refused to resubmit the request?
And because of your own complicity you tell me not to fly with them? hahaha |
You still have options. Demand to speak to supervisors and keep going up the ladder. I have had issues before that are travel related and kept going up the ladder until I got a reasonable person who llistened.
Also in this forum in a thread entitled "small claims court for travel website (orbitz)" are links to websites you can contact so keep going, don't give up! |
The breakdown of fees is always on my confirmation copy and ticket. Did you not keep that?
|
Welcome to Fodors. You probably already HAVE all the info you need -- look for the original booking in your e-mail inbox or in the trash folder if you deleted it.
(No one is going to avoid BA because you suggest they do. That is like saying don't buy a Honda because you had a bad salesman -- wouldn't it be better to ask for suggestions than post a silly rant?) |
Assuming you booked directly with BA
1) Check the confirmation email 2) Log onto the BA website and check your booking If it was booked through a 3rd party then ask them as that's who your contract was with. |
First time poster with a bitch . .
|
All times are GMT -8. The time now is 01:36 PM. |