Leave time for your concierge request to be fulfilled

Don’t expect to breeze by the desk with a laundry list of requests and get immediate attention. At a luxury hotel, there are only two or three concierges on duty at a time, though there may be several hundred guests. Concierges are busiest in the morning at check-out time, when business travelers need the most assistance, and in the late afternoon and early evening at check-in time, when guests want dinner reservations. The ideal time to chitchat is usually between noon and 4pm, and 8pm and 10pm. If you have a complicated request, or need to have a personal conversation with the concierge, call or stop by the desk in the late morning, midafternoon, or evening. Better yet, leave your cell phone number, or ask that a message be left in your room.